SureStay Plus by Best Western Mobile I-65

Reviews

• LK

  Lola King

  Feb 19, 2025
  5.0
  Hotel was very clean room was very nice and neat front desk agent Jasmine was very friendly and sweet will stay here again
• TH

  Tinia Hennington

  Feb 8, 2025
  1.0
  Will NEVER stay here again. Review is long, but worth reading to save others from a horrible experience. I can’t stress enough the most enjoyable part of my stay was the group of ladies in housekeeping I had privilege to meet who were kind & helpful. *I entered my room, & attempted to use the bathroom but toilet when flushed, started backing up, filling toilet full of nasty, foul sewer back up, which made the whole room smell awful & I had to be moved to another room. *1st Floor constantly reeked of marijuana especially at night, all night long! *At back entrance, I observed (NON paying customers) hanging out at back door, & parking lot esp during night & early morn. & stand next to door waiting for opportunity to enter building to use the bathroom, & go to the breakfast area & help themselves of what few breakfast items available & coffee. *I observed at back entrance, items such as a backpack, a long wooden stick, bowl of food, a pile of used paper products. Again, safety was my concern. *Back door entrance would never open when key card was swiped. We were constantly waiting for someone to open it from inside, & have to go to front desk for them to “re-key” cards which again would stop working after swiping a couple times. It was consistent & continuous to the point of people putting something in the door to prevent locking in order to re enter & not have to walk back around to front entrance. *At 3 AM, I walked outside & as I attempted to come back in, again the door would not open when I swiped card.. leaving me having to walk all the way around the building, to front entrance in the DARK which was scary & dangerous in that particular area. **The “FREE Breakfast” this place advertises was non-existing & consisted of some slices of Bread, a couple of Dried up oranges, a container with cereal, & a few dried up muffins! I observed numerous people inquiring about breakfast & staff replied “We are expecting a truck anytime”!! A gentlemen who stays & pays by the week stated “They NEVER have breakfast available but always tells customers “we’re expecting a truck” in order to justify not having breakfast items available. *Due to everything I’ve mentioned, especially non paying customers hanging out in the rear parking lot & entrance, not feeling safe, I decided to checkout & get a room elsewhere, so I removed my belongings from the room & loaded up my car by the 11:00 check out time.. then returned to double check nothing left behind, & was courteous enough to empty trash, wipe the sink, mirror, shower, toilet, then proceeded to wipe the counter, microwave, fridge & bedside table..I noticed it was getting late so I exited through back door to parking lot not thinking I was supposed to check out at front desk in order to get my “Cash” deposit back..as I entered the rear parking lot, I stopped to talk to a few house keeping ladies I had the privilege of meeting & told them goodbye & how much I appreciated their kindness…then as I started driving away I remembered I had a cash deposit I needed to get back so I entered through the front entrance to inform the young lady I was there to get my cash deposit.. the approximate time was 12:30 & she informed me that she was charging me a “Late check out fee $25” out of my deposit. I informed her I wasn’t just now checking out & I had removed my belongings from the room at the correct check out time, then returned to the room to see if I missed anything & ensure everything was left clean.. then stopped on my way out to speak with the housekeeping ladies & to tell them Thank you.. she replied “well it’s almost 1:00 pm & housekeeping is gone for the day, so I have no one to clean that room & I won’t be able to rent it” Housekeeping WAS indeed still there, cleaning rooms. Although I did return to the room to ensure I left it clean, and I did stop to talk with the ladies…I DID have all my belongings out by checkout time, and I honestly feel that she kept my $25 for herself & she definitely lied about housekeeping not being there. They were there!!
• JC

  Jade Chandler

  Jan 8, 2025
  1.0
  The first room I was given didn’t have any blinds so everyone outside was able to see in, there was also hair under the pillow on the bed so do they even change the sheets? The TV also didn’t work. They moved me to another room and that one didn’t have any blankets on the bed, only sheets and only had half a roll of toilet paper. The receptionist was also caught making out with their boyfriend on the couch in the lobby. Don’t stay here.
• JW

  janet warren

  Nov 15, 2024
  1.0
  This place is DIRTY and RESIDENTS SMOKING POT told front desk and got no response.I paid for 2 rooms for me and companions. My room was filthy ac front covered in dirt no fridge. Other room same thing dirty and toilet moved when you sat down and the seat didn't fit the bowl. Yes I went to desk and yes I switched rooms but it was worse smelled like mildew and it too was dirty. 3 times to front desk and finally had to switch rooms with companions in order to sleep. CHECKING out and residents smoking pot. Front desk didn't react stay at your own risk

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