Staff Service
Many customers praised the friendly and helpful staff, particularly mentioning individuals like Heather and Dana for their exceptional service.
Cleanliness
Overall, guests noted that the rooms were clean, although some mentioned issues with specific areas needing attention, such as the pool and common areas.
Location
The hotel's beachfront location received high marks, with guests appreciating easy access to the beach and nearby attractions.
Amenities
While some guests enjoyed the pools and hot tubs, others reported issues with maintenance and cleanliness of these amenities.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly at check-in and with housekeeping, indicating a need for improvement in these areas.