Location.com logo
Brand Certified

Best Western on the Beach

4.2
(2054 reviews)

Business Details

337 E BEACH BLVD, Gulf Shores, AL
36542, United States
(251) 948-2711
http://bestwestern.com

About

HotelBest Western
Located in Gulf Shores,AL, the Best Western on the Beach is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western on the Beach
337 E BEACH BLVD, Gulf Shores, AL
36542, United States

Hours

Reviews

4.2
2,054 reviews
5 stars
1,217
4 stars
426
3 stars
158
2 stars
92
1 star
161

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendly and helpful staff, particularly mentioning individuals like Heather and Dana for their exceptional service.

Cleanliness

Overall, guests noted that the rooms were clean, although some mentioned issues with specific areas needing attention, such as the pool and common areas.

Location

The hotel's beachfront location received high marks, with guests appreciating easy access to the beach and nearby attractions.

Amenities

While some guests enjoyed the pools and hot tubs, others reported issues with maintenance and cleanliness of these amenities.

Customer Service Issues

Several reviews highlighted poor customer service experiences, particularly at check-in and with housekeeping, indicating a need for improvement in these areas.
  • CS
    Cassidy Sims
    6 days ago
    5.0
    Can't wait to come back to best western on the beach. Went on a trip with my sister and we want to make this a yearly trip. Heather Checked us in and was so sweet. We enjoyed talking to her. We got the view from the 6th floor and it was incredible. Rooms were clean and island pancake house was an amazing perk of staying here
  • BB
    Brandi Biro
    Feb 26, 2026
    5.0
    Loved our stay at best western! Checked in with Heather she was so nice and gave us suggestions on her favorite local spots! Rooms were clean loved the view!! All around an amazing spot to relax!!
  • JK
    Jessica’s Kitchen
    Feb 25, 2026
    5.0
    Andre at the front desk was absolutely amazing. From the moment I walked in, he was warm, professional, and incredibly helpful. He took the time to listen, answered all of my questions with patience, and made sure everything I needed was handled smoothly. His positive attitude and calm presence really stood out and made the entire experience stress-free. Customer service like this is rare, and Andre truly went above and beyond. He’s a huge asset to the front desk and definitely deserves recognition!
  • PT
    Patra Trammell
    Feb 24, 2026
    5.0
    I booked the Best Western last minute for a work trip because of the low rate and had set my expectations pretty low. Much to my surprise, it ended up being a wonderful stay. While it’s not The Ritz, the rooms are very clean, and I found the beds and pillows to be quite comfortable. Additionally, the staff was very friendly and accommodating and went out of their way to ensure I was having a pleasant stay. That coupled with the location directly on the beach makes it an excellent option for a stay in Gulf Shores.
  • BH
    Brenda Hebert
    Feb 18, 2026
    5.0
    My family and me an my husband has been going to the Best Western on the beach since 1989, the service is OUTSTANDING, the staff is the most professional and friendly and goes out of their way to make sure we always taken care of.. The accommodations you cannot ask for better they are perfect, the rooms are very clean and the beach are is as well, I deal with Heather she is so kind and considerate and goes the extra mile to accommodate our family.. My family goes every June ands spends anywhere from 4 days to 7 days. A nice Hotel to consider if you are looking for a nice clean and relaxing place to go....

Brand Certified Facts from Best Western on the Beach

This information is certified by Best Western on the Beach and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: