Business Details
About
HotelBest Western
Located in Gardendale,AL, the Best Western Gardendale is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.1
629 reviews
5 stars
318
4 stars
164
3 stars
67
2 stars
29
1 star
51
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including dirty rooms, mold, and unpleasant odors.
Breakfast Quality
Feedback on breakfast was mixed, with some praising the variety while others found it bland or unsatisfactory.
Staff Performance
While many guests appreciated the friendly and helpful staff, there were also complaints about disorganization and poor customer service.
Room Conditions
Several guests reported issues with room conditions, including outdated facilities, broken amenities, and pest problems.
Value for Money
Many customers felt the hotel was overpriced for the quality of service and accommodations provided.
- DCDeb Cart5 days ago5.0SUPER! 5 stars! The staff of Branigan, Rita, and Brandon were professional, polite, and friendly. Our room was comfortable, clean, and quiet. Excellent breakfast! Kudos to management! Will stay again!
- EWE WestDec 18, 20252.0pillows are trash better bring one with you. breakfast is terrible. other the that a decent place to crash.
- GFGregory FreemanDec 13, 20254.0All and all, good place to stay if you are in the area. I was there to 3 days and the breakfast stayed the same. Got tired of powered eggs.
- RHRosella HillDec 3, 20255.0Beautiful, pristine property with an impeccable staff, clean rooms and wonderful breakfast.
- TBTearra BraunNov 9, 20251.0I stayed here about 5 years ago and it was great (I left a positive review) This time around was horrible. I guess management changed. Upon checking in, I was told I would be charged a $25 holding fee and it would be returned to my credit card. Ok, thats fine but this should be stated when making reservations. My problem is with housekeeping. Why ask what time your customs will be checking out, when housekeeping comes around three hours before checkout knocking and opening doors they know customers are in? This makes no sense and is absolutely unnecessary. Thank goodness I had my latch on the door. And no I should not have to put the privacy sign on the door nob. They have a list of which rooms are occupied so why come and bother someone hours before checkout.
Frequently Asked Questions About Best Western Gardendale
What are the operating hours of Best Western Gardendale?
Best Western Gardendale is open 24 hours a day, every day of the week.
Does Best Western Gardendale offer free Wi-Fi to guests?
Yes, Best Western Gardendale provides free Wi-Fi access for all guests to use in their rooms and business center.
Where is Best Western Gardendale located?
Best Western Gardendale is located at 842 Thompson St, Gardendale, AL 35071, USA.
Which brand is Best Western Gardendale associated with?
Best Western Gardendale is part of the Best Western hotel brand.
What amenities can I expect at Best Western Gardendale?
Guests can expect cleanliness, value, free internet access, and superior customer service ensuring a comfortable stay.
Is there a special promotion currently available at Best Western Gardendale?
Yes, guests can get a $20 gift card as a featured promotion.
What is the main contact number for Best Western Gardendale?
You can reach Best Western Gardendale at +1 205-631-1181.
How can nearby Christway Church be relevant for guests at Best Western Gardendale?
Christway Church is a nearby place of worship where guests may attend services or community events during their stay at Best Western Gardendale.
What dining options are available near Best Western Gardendale?
Nearby, you can find Cracker Barrel Old Country Store, offering American and Southern cuisine, a convenient choice for guests at Best Western Gardendale.
How does the proximity of Christway Church and Cracker Barrel Old Country Store enhance the experience at Best Western Gardendale?
Guests can enjoy convenient access to local dining at Cracker Barrel and attend services or events at Christway Church, making their stay both comfortable and community-connected.