Holiday Inn Express & Suites Dothan North by IHG

Reviews

• DS

  Dante Smith

  Mar 30, 2026
  1.0
  This place needs some help, I am in hotels every week for my job. I have stayed in several Holiday inns and this is by far the absolute worst. I got in yesterday and was so tired I went straight to bed, this morning as I was getting ready for work I had seen several roaches, some kind of hair all over the sink, the counter and in the shower floor, not to mention the shower was absolutely disgusting. I get moved to another room, the door didn’t shut, so I asked to swap to another room, I was able to swap to another room that room was absolutely disgusting as well. It had dog hair all along the side of the baseboards of the walls in the carpet piled up, in the bed. Ocean the shower was disgusting and had so much scale it wouldn’t even open. So I then requested another room and they moved me to another room, it seemed to be better. Only issue is the safety lock is no longer to be found. The front desk ladies were great in making sure I was in a clean room but this hotel is a joke I wouldn’t stay here if my life Depended on it the owners really should be embarrassed of how this hotel is ran. This is why I will always stay at Hilton properties from now on. I will not be back to this hotel and if everybody is smart, I would recommend to stay away as far as you can.
• TE

  T Ewing

  Mar 30, 2026
  2.0
  To Whom It May Concern, I am writing to formally express my dissatisfaction with my recent stay at your property located at 4090 Ross Clark Circle in Dothan, Alabama from March 27 through March 29. My experience was deeply frustrating and raised serious concerns regarding professionalism, organization, safety, and respect for guests, especially as a veteran attending an organized event. My stay began with an unwelcoming and unprofessional check in experience. The front desk associate did not greet me and instead stared without speaking until I asked what was needed to check in. He then asked if I was part of a group but did not explain what he meant. Despite being in full camouflage attire for a veteran event, there was a clear lack of communication and awareness. I asked where my room was located so I could park closer due to having heavy luggage. I was incorrectly directed to the left side of the building. After unloading my belongings, I later discovered my assigned room was on the opposite end, which caused unnecessary strain and inconvenience. The situation became more serious when I was given a key to Room 330, which was already occupied by another couple. This created a major safety and privacy concern. I then had to bring all of my luggage back downstairs and locate assistance. At that point, I was informed that my reserved room had been given away. My roommate and I, who were the only minority female veterans in the group, were left without accommodations, along with other veterans who were also told they did not have rooms. After waiting approximately 30 to 45 minutes, we were eventually given Room 206, despite initially being told the hotel was fully booked. The following day, I experienced additional issues with both service and basic functionality. I was unable to connect to the hotel Wi Fi on my phone or laptop. The front desk representative provided unclear and incomplete instructions and only wrote down a series of letters without explaining what to do. Even after spending hours trying to resolve the issue, my phone never connected. When I requested a new key because I left mine in the room, the staff member mistakenly deactivated my roommate’s key instead of mine, which caused further confusion and inconvenience. The condition of the hotel itself raised serious safety and cleanliness concerns. There were construction materials and paint left in the stairwell, missing ceiling tiles in the main hallway, tape placed over a smoke detector, a torn shower curtain, and a malfunctioning shower faucet that had to be adjusted in order to shut off properly. At one point, I accidentally left my phone outside the hotel. My partner attempted to call the front desk several times, but no one answered. Another guest had to physically retrieve my phone and turn it in at the front desk. The most concerning interaction occurred when I went to retrieve my phone on March 29. The front desk associate did not acknowledge me while assisting another guest and continued casual conversation while I stood there waiting. Another individual walked up after me and was immediately acknowledged and assisted. After waiting approximately 10 to 15 minutes, I was finally addressed and handed my phone, even though it was clear she already knew why I was there. This interaction felt dismissive and disrespectful. Overall, this experience demonstrated a pattern of poor customer service, lack of organization, insufficient training, and unsafe facility conditions. As a veteran, it is disheartening to be treated in this manner, especially while attending an event intended to support individuals like myself. I strongly urge management to address these issues immediately, including improving staff training, enforcing proper guest service standards, and correcting safety and maintenance concerns. This experience does not reflect the level of quality expected from your brand. I would appreciate a response regarding how this matter will be addressed.
• JT

  Jessica Trahan

  Mar 22, 2026
  4.0
  The location was perfect for where we needed to be. We drive a big truck and trailer and they had more than enough parking for that. The room was nice. No coffee pot though. Not the end of the world. They only have 1 washer and 1 dryer for all the guests.. I suggest getting more. And also putting up a sign to get your stuff out or people will take it out for you. Some guy wanted to fight over us taking his out after waiting for 2 hours for him to make his way back to get it. I have to say the man working that night was amazing and helped with the craziness. Totally would be 5 stars if they had more washers. We will stay again
• AC

  Ana Cepeda

  Mar 16, 2026
  1.0
  WARNING: Make sure you do not leave any money or jewelry in your room - the room service staff here will steal what they find. When brought to the attention of management, they respond with a nasty attitude. NEVER AGAIN!!!
• MJ

  Marshall Jackson

  Mar 16, 2026
  1.0
  Stayed one night left the next morning for work, realized I left my bank envelope on the night stand had 500$ in it called the hotel let them know I left it and would return for it, guy from the front desk wasn’t really itching to look for it and thy said they threw it out I went and looked in their dumpster no envelope at all I do say some of the lady’s helped an I was glad but still nothing so fare warning do not leave your stuff the hotel will lie an say thy don’t have it and make you go around looking dumb please note if you have the guy that I talked to at the front he is rude and got smart and wasn’t worried about my needs a paying customer

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