Home2 Suites by Hilton Decatur Ingalls Harbor

Reviews

• AB

  April B

  Jan 22, 2026
  1.0
  Checked into my room late afternoon, when I got to my room I noticed the bathroom sink stopper was in and wouldn’t drain. Tried to remove said stopper and the little pull handle was broken so it would not open. I could not use the sink as it would not drain. Went to the front desk and let them know she told me it would be fixed first thing in the morning. I made sure I did not have my do not disturb sign on when I left to work. I came back and it still was not fixed. Kitchen sink filled and drained slowly but could make do. Room smelled like body odor and seemed dirty. Sheets had hair and bed smelled like body odor as well, I’m unsure if the sheets were even clean at this point. Did not sleep on them. Mold in the shower. And tile laying on the floor from outside of shower. I come to Decatur every couple weeks for work, definitely will not stay here again. Breakfast staff was nice that’s the only positive about this hotel. Spend your money elsewhere.
• AT

  Alison True

  Jan 15, 2026
  5.0
  We stayed here for 2 days. All the staff were friendly. Breakfast was great in the mornings. Great view of the river. Bed was comfortable. We would definitely stay here again.
• RW

  Riann Willis

  Jan 11, 2026
  5.0
  Very nice hotel overlooking the Tennessee River. Good breakfast. Comfortable beds. Hot, hot water to take a shower and it was amazing. Best hotel shower ever! Kids enjoyed the snack basket at the front desk. Thanks Home 2 Suites for making us feel at home for the weekend.
• LP

  Latrisha Peterson

  Jan 5, 2026
  1.0
  I am writing to formally express my profound disappointment and outrage regarding the treatment my husband and I received from Shay the front desk staff on the night of December 27th, 2025 at the Home2 Suites by Hilton at Ingalls Harbor on the night of our wedding. What should have been one of the most joyful and memorable nights of our lives was instead marked by hostility, unprofessionalism, and public humiliation due to errors made by the hotel—specifically concerning a conference room reservation that had been coordinated in advance. Rather than addressing the situation with professionalism and courtesy, Shay and other front desk staff responded by yelling, using profanity, and slamming doors. This behavior was completely unacceptable, escalated an already stressful situation, and was witnessed by our guests. At no point were we treated with respect or dignity as paying customers; let alone newlyweds. Despite the issue stemming from the hotel’s mistake, the situation escalated to the point where the police were called, and my husband and I were forcibly removed from the property and accused of trespassing. Being escorted off the premises on our wedding night, in front of guests and family, was both humiliating and traumatic. To further emphasize the severity of this incident, our wedding party and guests had twelve (12) rooms booked at this property, many of whom witnessed or were directly impacted by the disturbance. This was not a single-room reservation but a significant group booking tied to an important life event. The actions of the staff disrupted not only our night but the experience of multiple Hilton guests. The conduct displayed by Shay a member of your front desk staff was a gross violation of Hilton’s standards of hospitality, customer service, and conflict resolution. At no time should guests be subjected to verbal abuse, intimidation, or law enforcement intervention due to internal hotel errors. I am requesting: •   A formal investigation into this incident •   Written acknowledgment of wrongdoing •   Appropriate corrective action regarding the staff involved •   Compensation or restitution reflective of the severity of this experience Hilton is a brand associated with professionalism and care. Unfortunately, our experience at this location fell far below those expectations and left a lasting negative mark on a milestone moment in our lives. I expect a prompt response and resolution. Sincerely, Amos and Latrisha Barber
• OO

  Odette

  Dec 29, 2025
  1.0
  Would rate 0 if possible. Terrible customer service. The front desk staff was extremely disrespectful, used foul language, and slammed doors. Management provided false information about room and facility usage to justify extra charges and took money unfairly. Our stay escalated unnecessarily when six police officers were called to remove a newlywed couple, from the hotel. We also felt we were treated differently and charged higher prices as African American guests. This experience was humiliating and completely unacceptable. I would not recommend this hotel to anyone.

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