Best Western River City Hotel

Reviews

• SK

  Shawn Kind

  Apr 19, 2026
  5.0
  It's a nice place
• AC

  Allicia Campbell

  Mar 15, 2026
  2.0
  Not accomidating for wheel chair users We reserved a room with a roll in shower because my husband is in a wheelchair and when we got to the room its a walk in shower not a roll in then we were told by the front desk lady who does not speak english well that she gave us a handicap room with a walk in shower i told her i need a roll in shower she told me no they same thing THEY ARE NOT THE SAME THING So my husband had to shower on the floor
• WW

  Wes

  Jan 25, 2026
  1.0
  The manager is very rude and refuses to help people. She had a young emt sitting on the lobby for hours while she was laying on her phone. She was very rude to multiple customers and simply said it was not her problem.
• MC

  Mrs. C

  Jan 24, 2026
  1.0
  My child is a first responders who works the overnight shift. I called ahead to make sure she would be able to check in in the morning so she could sleep prior to going back to work. They assured me it would not be a problem as they had plenty of empty rooms. I booked the room and paid. Then my child arrived and the staff told her they would not help her she would have to wait for the manager to arrive. The manager decided to show up a little before 11, I got on the phone with the manager who told me that it wasn't her problem and if I didn't like my child having to wait then I could find a different hotel and good luck getting my money back. Mind you my child is still in her uniform and had to be back at work at 6. I explained to this manager that my child is tired and needed to get some sleep to which she responded its not her problem. I paid 140 dollars for her to sleep in this room from 8 am to 5 pm on the same day and this manager had her wait until after 11 and told me it wasn't her problem. It was not a room issue, the manager told me she was late to work because she had to pick up groceries and the girl at the desk didn't know how to check people in.
• JR

  Jamie Rainey

  Nov 15, 2025
  5.0
  Great hotel. Clean rooms.