Hotel Indigo Birmingham Five Points S - Uab by IHG

Reviews

• LC

  Lia C

  1 day ago
  2.0
  My recent stay at this hotel was unfortunately one of the poorest I’ve ever had. I was visiting BHam for the first time on a work trip. Of the 2 options I could book via work, I chose Indigo because they offered onsite parking. However, I should have done my due diligence in reading reviews prior to booking, had I done so, I likely would have gone with the other option despite the parking situation. My biggest issue with this place is that it is visibly run down and unclean. The elevators are old with peeling paint and sound like they are on their last leg every time they move. The first room I was placed in did not have a working telephone and the detachable shower head did not work. I was switched to another room (thankfully a pretty seamless process but only after I went down to the front desk hours after maintenance came to look at the phone and asked for an update). The new room had a working phone and fully functional shower but was missing the sink drain stopper and had a faulty white noise machine. The shower and sink in both rooms had visible mold which made my skin crawl every-time I used either. Additionally, this is perhaps the only property I’ve ever stayed at where I had to call into the front desk to adjust the room temperature vs having the ability to do so myself. Most nights the rooms were freezing and when I called to let them know, I barely felt any difference in the temp even hours later. The room I booked did not have a mini fridge or microwave, I don’t know if any rooms on the property do but be aware of this if you have anything that may need to be refrigerated or reheated. Another concern I had while staying here was the security. The parking deck is at the back of the property in an alley way, it is gated and you push the call box button to have someone (presumably at the front desk) open it. I did not have to register my car with the front desk and only once during my 5 days there did anyone on the intercom actually ask me to verify I was a guest at the hotel before opening the gate for me to drive in. There is a camera on the call box but given that staff changes regularly and you can come and go from the parking area without passing the lobby it felt like basically anyone could push the button and be let in whether or not they were actually staying on the property. As if that weren’t bad enough, the back door into the building from the lot that is supposedly kept locked 24 hrs and requires key card access was unlocked the entire time. The elevators do not require key card access and you end up bypassing the lobby through this entrance. So essentially, anyone could likely buzz their way into the parking area, walk into the building without a key card, get on the elevator and go to whatever floor they’d like. Also, the parking area smelled like literal hot garbage 24/7 because it is right next to the dumpster. I gagged several times simply walking to and from my car. Though I would not stay here again, I will say that one positive thing is that the location was very convenient for my needs. There are plenty of restaurant within walking distance and many of the big BHam attractions were 10-15 mins driving. Additionally, besides the last night it was pretty quiet during my entire stay (sans the creaky elevators). Most of the staff I interacted with were kind and accommodating and despite the obvious security flaws I did not have any worrisome encounters that made me feel like I was particularly in imminent danger. I didn’t eat at the on site restaurant so I can’t speak to the quality of the food but the one morning I went down for complimentary breakfast it was an odd assortment of individually saran wrapped pastries, mini cereal cups and a couple fruit options.
• JM

  Jo Magruder

  Mar 20, 2026
  4.0
  We were in town for a dance convention a few blocks away. We love Hotel Indigo and often stay at one when available. This location was not quiet as up to date as others we've visited, but we were quiet comfortable. We were in a double queen room. The beds were not super soft but comfortable. The room was very small. We had room to move around but none to spare. The room was nice and clean and the bathroom sparkling clean. To note was the staff. Everyone from valet parking to check-in to requests to general welcoming was just phenomenal. The valet workers were the sweetest people! I wish I'd gotten their names. I'm thinking one is Angela and not sure the other who worked night shift, but she was wonderful as well. I have to note that the front desk manager, Sharekia (I hope I spelled it correctly) was welcoming, kind and patient, and worked long hours to be as consistently kind and personable as she is. I hope the hotel values her because she's wonderful for customer service and I see a true leader in her. Overall, our stay was great and we have no real complaints. There was no fridge in the room. Also, ice isn't available on every floor. Elevators are old and small. They're a little slow. But again, none of these are things that would prevent me from returning here. The cleanliness, comfort and customer service make for a definite yes in my book.
• NB

  Natalee Bavani

  Mar 12, 2026
  5.0
  Ashley was so kind and helpful over the phone!! Looking forward to my upcoming stay! Thank you, Ashley!
• CS

  Corey Smith

  Mar 6, 2026
  5.0
  Brielle was awesome and super helpful!
• CM

  Casey Merritt

  Mar 5, 2026
  1.0
  Check-in receptionist didn't have the right information in the beginning. Was training on the phone. All that to be excused - you have to call the front desk for them to adjust the AC in the room. Bathroom door doesnt shut, farm door style that doesnt lock at all. Never staying here again if I have to ask permission to make it cooler.

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