Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
The Hotel Indigo Birmingham is located in a landmark Art Deco style building dating from the early 1930s in the city's historic Five Points South neighborhood. The hotel is situated in the booming and vibrant town of Birmingham near UAB. Hotel Indigo is set in the lively and roaring entertainment district of Birmingham, reminiscent of Bourbon street. Originally designed for medical offices and across from the first apothecary in Birmingham, the building became a hotel in the 1980s, but still retains its original medical insignia etched above the elevator doors. The hotel's design acknowledges the building's rich history, while incorporating modern amenities, like hardwood floors, spa inspired showers, luxury bath amenities and linens. We are also adding some exciting and tasty options to an area already known as one of the city's premier dining and entertainment districts. The Rx Lounge pays homage to the medical apothecary theme and provides prescriptions in the form of food and beverage.
Location
Hotel Indigo Birmingham Five Points S - Uab by IHG
1023 20th Street South, Birmingham, AL
35205, United States
Hours
Reviews
3.5
626 reviews
5 stars
265
4 stars
107
3 stars
53
2 stars
65
1 star
136
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some staff members were praised for their friendliness and helpfulness, others were reported as rude and unprofessional, leading to mixed experiences.
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems in rooms and common areas, including dirty bathrooms and unkempt facilities.
Maintenance Problems
Guests frequently reported issues with broken elevators, malfunctioning air conditioning, and poorly maintained rooms, indicating a lack of proper upkeep.
Location Concerns
The hotel is situated in a lively area, but many guests felt unsafe due to nearby crime and noise, particularly from nightlife.
Valet Parking
Valet service received mixed reviews, with some praising individual staff members while others criticized the high cost and accessibility issues.
- JCjay Cappra4 days ago1.0Terrible service. All the staff looked at me up and down with disgust when I walked in. Front desk was rude and failed to give me my amenities or acknowledge that I was a diamond member. The bartender acted like she did not wanna be there and had a terrible demeanor. Probably won’t be back unless they change the staff. Not a good look for ppl in the hospitality business
- DCDillon Cooper6 days ago5.0Valet was super friendly and helpful.
- LRLogan Ratcliff6 days ago1.0Don't do it! Upside down Plaza bar is located inside or right outside this hotel! They literally turn the music on at 9 and it gradually gets louder till 5am. We couldn't sleep till 5:30am after we had a unwanted club session in our room! Staff is nice but doesn't care about your stay, they did allow me a late check out which was nice since I was clubbing till 5:30. I would just avoid it and stay outside the city if it is a safe area.
- AIATLANTA CRAFTSMAN INTERIORS,LLCDec 13, 20255.0very happy with Hotel Indigo!
- EVElaine VoongNov 30, 20253.0Justin at the front desk our first night was such a pleasure! I'd give Justin 5 stars if I could. He was extremely welcoming, very attentive, and helpful through each step of the check in process and more. However, the lady in the kitchen and the lady with a pixie cut that was working the desk the next day were rude and made the morning experience an inconvenience. 0 stars for them.
Frequently Asked Questions About Hotel Indigo Birmingham Five Points S - Uab by IHG
Is Hotel Indigo Birmingham Five Points S - Uab by IHG suitable for business travelers?
Yes, Hotel Indigo Birmingham Five Points S - Uab by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Birmingham Five Points S - Uab by IHG have a loyalty program?
Yes, Hotel Indigo Birmingham Five Points S - Uab by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Birmingham Five Points S - Uab by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Birmingham Five Points S - Uab by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Birmingham Five Points S - Uab by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Birmingham Five Points S - Uab by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What time are check-in and check-out at Hotel Indigo Birmingham Five Points S - Uab by IHG?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking.
Does the hotel offer a fitness center for guests?
Yes, there is a fitness center available for free that includes elliptical machines, free weights, and treadmills.
Are pets allowed at Hotel Indigo Birmingham Five Points S - Uab by IHG?
Yes, pets are welcome at the hotel.
Is breakfast available at the hotel?
Yes, breakfast is available for guests.
Does the hotel offer contactless check-in and checkout options?
Yes, both contactless check-in and checkout are available to guests.
Are there any nearby dining or entertainment options close to the hotel?
Yes, nearby options include RX Lounge, The H Bar, Camp Taco, and Black Market Bar and Grill for dining and nightlife experiences.
Where can guests find nearby parking facilities?
Guests can use nearby parking options such as SP+ Parking, Metropolis, and Five Points South Deck (B.P.A.).
Are there any nearby unique shops or services for guests to explore?
Yes, nearby places include Doghouse Tattoo for tattoo and piercing, and Soca Clothing for womens' clothing and shopping.
Is the hotel suitable for families and children?
Yes, the hotel is kid-friendly and offers free stays for kids up to age 19.