Business Details
About
HotelWedding VenueConference CenterBusiness Meeting Locations
The Hotel Indigo Birmingham is located in a landmark Art Deco style building dating from the early 1930s in the city's historic Five Points South neighborhood. The hotel is situated in the booming and vibrant town of Birmingham near UAB. Hotel Indigo is set in the lively and roaring entertainment district of Birmingham, reminiscent of Bourbon street. Originally designed for medical offices and across from the first apothecary in Birmingham, the building became a hotel in the 1980s, but still retains its original medical insignia etched above the elevator doors. The hotel's design acknowledges the building's rich history, while incorporating modern amenities, like hardwood floors, spa inspired showers, luxury bath amenities and linens. We are also adding some exciting and tasty options to an area already known as one of the city's premier dining and entertainment districts. The Rx Lounge pays homage to the medical apothecary theme and provides prescriptions in the form of food and beverage.
Location
Hotel Indigo Birmingham Five Points S - Uab by IHG
1023 20th Street South, Birmingham, AL
35205, United States
Hours
Reviews
3.5
620 reviews
5 stars
262
4 stars
106
3 stars
51
2 stars
65
1 star
136
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted issues with room cleanliness, including dirty bathrooms and unemptied garbage.
Staff Service
While some staff members were praised for their friendliness, many reviews noted poor customer service and unhelpful attitudes from front desk staff.
Facilities Maintenance
Guests reported multiple maintenance issues, including broken elevators, malfunctioning air conditioning, and poorly functioning showers.
Location Concerns
The hotel is situated in a sketchy area with reports of safety issues, including encounters with homeless individuals and noise from nearby nightlife.
Valet Parking
Valet service received mixed reviews, with some praising individual staff members while others complained about high costs and slow service.
- ATAshley ThomasNov 10, 20255.0I stayed with Hotel Indigo November 9th to the 10th it was a very nice hotel I loved the room decor very modern it's an older hotel but still very well kept I was doing some training at the local UAB hospital so the location was perfect
- LBLaTiffiny BarrowNov 3, 20252.0The back of the hotel where the parking garage is HORRIBLE! It reeks of urine which is not necessarily the hotel’s fault, but still…The outside elevator was broken so I had to carry my luggage up the parking deck stairs which was covered in VOMIT 🤮! I had a guy approach me in the garage out of nowhere asking for money when I was by myself! They do offer Valet Parking. Several homeless people are in the area too so be on the lookout. The staff was pleasant and addressed my concerns! ⭐️ ⭐️ ⭐️ ⭐️ I didn’t like how the bath room door was just a sliding door and crevices in the bathroom were dirty! The air conditioner has to be controlled by the front desk so you have to call or go back down and ask them to change the temp for you, that’s if your room phone works. The elevator was a little “iffy” too, it kept making buzzing noises and very tight. The beds were comfy and the aesthetics were nice. Location was convenient I will say that! Lots of good food is nearby walking distance.
- GCGods ChildOct 31, 20251.0Called them 3xabout the temp control,They responded we will get to it.Once I came downstairs n noticed all the playing around the 3 night employees were doing,they decided to give me another room. So unprofessional,my husband had surgery the next morning being on the road for hours we were exhausted. These people dont give a damm about the customers. This room was disgusting,coffee lids dont fit. Etc We will never return here. Thank the lady that checked us in that morning she was very professional.
- SOSally OlsonOct 20, 20252.0Th woman who provided valet service was great. She helped with our luggage and car parking. However, DO NOT STAY HERE WITH A SERVICE DOG. They illegally charge for service animals.
- JDJala DeMaraOct 1, 20251.0I should have took my chances and stayed at BACKWOODS MOTEL 6 than to come here again. Absolutely horrendous room. The room was never cleaned clearly. Garbage was never emptied had some stale canned garbanzo beans or something in there. The sheets were never changed, I almost flipped my lid because it looked like bed bugs, but it was just someone’s nasty skin flakes at the bottom of the bed. Shower was never cleaned. Room just smelled and felt STALE. My husband and I slept fully clothed shoes on, on top of the comforter. The only reason we didn’t ask for another room or leave was because we were too exhausted and only were going to be in there for about 6 hours to leave early in the AM to continue our trip. DO NOT WASTE YOUR MONEY.
Frequently Asked Questions About Hotel Indigo Birmingham Five Points S - Uab by IHG
Is Hotel Indigo Birmingham Five Points S - Uab by IHG suitable for business travelers?
Yes, Hotel Indigo Birmingham Five Points S - Uab by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Birmingham Five Points S - Uab by IHG have a loyalty program?
Yes, Hotel Indigo Birmingham Five Points S - Uab by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Birmingham Five Points S - Uab by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Birmingham Five Points S - Uab by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Birmingham Five Points S - Uab by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Birmingham Five Points S - Uab by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
What time are check-in and check-out at Hotel Indigo Birmingham Five Points S - Uab by IHG?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking.
Does the hotel offer a fitness center for guests?
Yes, there is a fitness center available for free that includes elliptical machines, free weights, and treadmills.
Are pets allowed at Hotel Indigo Birmingham Five Points S - Uab by IHG?
Yes, pets are welcome at the hotel.
Is breakfast available at the hotel?
Yes, breakfast is available for guests.
Does the hotel offer contactless check-in and checkout options?
Yes, both contactless check-in and checkout are available to guests.
Are there any nearby dining or entertainment options close to the hotel?
Yes, nearby options include RX Lounge, The H Bar, Camp Taco, and Black Market Bar and Grill for dining and nightlife experiences.
Where can guests find nearby parking facilities?
Guests can use nearby parking options such as SP+ Parking, Metropolis, and Five Points South Deck (B.P.A.).
Are there any nearby unique shops or services for guests to explore?
Yes, nearby places include Doghouse Tattoo for tattoo and piercing, and Soca Clothing for womens' clothing and shopping.
Is the hotel suitable for families and children?
Yes, the hotel is kid-friendly and offers free stays for kids up to age 19.