Hampton Inn & Suites Bessemer Birmingham

Reviews

• LH

  Loretta Hibner

  5 days ago
  5.0
  I stay at Hampton Inn any time I need to rent a room, the staff are always extremely friendly and accommodating, the rooms are always clean, spacious and welcoming. They are pet friendly which is a huge plus for me, my fur babies are always welcome and treated well. The breakfast is amazing with lots of choices to satisfy everyone in your party. There is always fresh coffee and hot chocolate available in the lobby and there’s coffee in the room as well. There have been several times I’ve checked in and been offered a goody bag with a bottle of water and snacks and sometimes have been offered fresh baked cookies. The only negative thing I’ve found is the price of drinks and snacks if you buy them in their mini-market but I do love the convenience of having the mini-market so if you’ve forgotten your toothpaste or other essentials, they are available there. There is always ample desk space with USB plugs located on the nightstands, desk and dresser making it very convenient to charge your tech devices. Overall, a wonderful place stay.
• CW

  Chad Woodrich

  Jan 4, 2026
  5.0
  Clean, quiet, pet friendly And convenient! Will be back
• MP

  Moon Peace

  Dec 23, 2025
  3.0
  It’s was ok. Walls are thin, so you can hear when people walk, or slam something down really hard.There are 4 floors mine was on the 3rd floor. It’s pretty quiet late nights overnight. Hotel was busy for the area. Easy to find location, breakfast options can be better, they basically serve the same thing every day, I was here for five days, so and I noticed the employee who was over breakfast was not very nice, and wasn’t helpful. Some of the food was stale and not cooked properly. But, all other services were fine.
• AA

  Alexis

  Dec 15, 2025
  2.0
  I’ve stayed at this Hampton Inn three times now, and my stays have been recent. I stayed here three days prior on December 12, and before that in mid-September. My first two stays were excellent, largely because of an associate named Diera (I may be spelling her name incorrectly). She was professional, attentive, respectful, and consistently went above and beyond to ensure my stay went smoothly. I want to be very clear that I am not suggesting she failed to follow policy in any way. My experiences with her were positive, welcoming, and professional. During my stay on December 12, when I checked in during the evening, I was treated with genuine courtesy. After checking me in, Diera thanked me for being a Hilton Rewards member and even offered complimentary water. While that may seem like a small gesture, it made me feel welcomed and valued as a returning guest. Because of these positive and very recent experiences, I chose to stay here again. Unfortunately, my most recent stay was a completely different experience. I checked in around 1:45–1:50 a.m. on December 15 and was assisted by an employee named Tay. I booked through a third-party site, as I usually do. At check-in, I was informed there would be a $200 incidental hold because I was considered a “local resident.” During my previous stays, including just days earlier, the incidental hold was $25, which I paid without issue. Before going up to my room, I returned to the desk to ask what documentation could be provided to show that I do not live locally anymore and reside in another county. I was initially told that my ID would need to be updated to reflect my current address and that documentation would not be sufficient. I explained that this was not feasible, as I will be moving again. I was then told that documentation showing I do not live in this county could, in fact, be acceptable. This shift in explanation felt inconsistent and confusing, especially since the requirement appeared to change within the same conversation. What was most upsetting, however, was not the policy itself but the way the interaction was handled. I was not greeted politely when I approached the desk, and the tone throughout the interaction felt dismissive and unwelcoming. A guest who entered just before me was greeted warmly and spoken to in a noticeably friendlier manner, which made the contrast uncomfortable and unnecessary. Given how I had been treated just days earlier by another associate at the same hotel, this difference in demeanor was especially jarring. The rooms themselves are clean and comfortable, and aside from this incident, I’ve had no other issues at this location. This was the first negative experience I’ve had here, which is why it stood out so strongly. I normally would not leave a review, but after a long night of travel, the lack of courtesy, clarity, and professionalism made the experience frustrating and disappointing. I hope management reviews how residency-based policies are interpreted and communicated and ensures that all guests are treated with the same level of respect, professionalism, and courtesy, regardless of the time of night or booking method.
• AH

  April Harris

  Nov 25, 2025
  5.0
  1 night stay to enjoy the Magic of Lights at Alabama Adventures water park. Hotel less than 15min from our destination. And only 16min from Birmingham. SUPER CLEAN!!!! Fresh great smell when walking in the room. Free hot, good breakfast. Of course season it to your liking. Had complimentary cookies upon arriving and travel to go kits for those checking out early morning. Customer service welcoming. Lady at breakfast offered to wrap my plate so I could take my food to my room.. NEVER experienced that kindness before. Definitely will be back. Just be prepared to hear through the wall or upstairs..🙃 No Complaints

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