Holiday Inn Express & Suites Alabaster by IHG

Reviews

• CG

  convit guard

  Nov 9, 2025
  5.0
  Clean, friendly staff in a great location to some really good restaurants.
• JW

  Jason W

  Oct 31, 2025
  1.0
  Just checked in and the lobby is extremely hot and one of your employees suggested I go to a different hotel since I was also complaining about the long check in process. One girl was new, but being disabled and prone to panic attacks from feelings of claustrophobia are not pleasant. Your employee was totally insensitive when suggesting I go somewhere else. She either needs to be fired or attend sensitivity training. I was profusely sweating and just wanted my door key. I will never stay at any Holiday Inn again.
• MH

  Marva Hordge

  Oct 22, 2025
  4.0
  Mrs Diane made us feel welcome. Breakfast oh my God beautiful, delicious. Service was very good except 1 receptionist was nasty but the other ones were amazing. I recommend this amazing, beautiful hotel for anyone interested in visiting Alabama.
• SB

  Sarah Brown

  Oct 20, 2025
  2.0
  There was a hair clip under the edge of the bed from a previous guest, bathroom floor was dirty, the plugs between the 2 beds didnt work. They never brought clean towels,we had to go to the front desk and wait for someone so we could ask for more.
• KE

  Kylie Ebbutt

  Sep 28, 2025
  1.0
  Chose this hotel for a budget friendly option for our son’s soccer tournament. Should have had a better expectation of what you pay for is what you get. Air conditioning unit was broken. They did nothing to rectify the situation. Told us there were no rooms for us to move to (not true as there was availability online). They said the best solution they could come up with was for us to choose a different hotel and cancel our stay. ????? Mind you this was 9:30 at night and our two young children were already asleep. The next morning. They said that they could offer us two king rooms because they did not have any double queen rooms available. We said that was fine as the rooms were right next to each other. We went downstairs and they gave us two bills for the two new rooms. They were not going to comp the second room. They were going to make us pay for the second room. We said absolutely not. There was a lot of back-and-forth and ultimately, Kyle at the front desk said there were no rooms available and that if something came up, she would call me. She never did, so. I followed up with her, and she said that my husband was no longer welcome back at the hotel because she thought that he harassed them. Not once did he raise his voice, curse, or threaten anyone at the hotel. He simply repeated that none of their solutions were acceptable. This was the worst form of customer service I’ve ever experienced at a hotel. My husband travels Three days a week and stays in hotels for his job and he has never been treated this way. He even repeatedly said to the front desk, girl, Kyle, that he realized this was not her fault. We asked to speak with a manager multiple times or speak to one on the phone and no one would speak to us. I asked for a written statement and she said that they would not give us one and then hung up the phone back on me. My husband also has multiple messages from corporate stating that we should get a written statement from them and they refused and that this treatment was disgusting. Corporate apologized on their behalf multiple times. They have been reported to the Better Business Bureau.

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