Best Western Plus Okotoks Inn & Suites

Reviews

• CS

  Charles Sampson

  5 days ago
  2.0
  My family stayed at this hotel last night. The staff was great and the room seemed clean. We did have an issue in the morning before our checkout. I took my 4.5yr old son down to the pool in the morning and when we were done we went back up to our room and our key card didn’t work. We talked with the front desk and they tried another key and it also didn’t work. After trying multiple keys and taking about 45mins, I finally had to tell the front desk they needed to find someone to come fix this door as my son and I were soaking wet from the pool and I actually had an appointment I had to make. About 1.5 hours of us sitting in the lobby wet on the chairs. We were offered a late check out and they offered my son cookies. I asked right away when the card didn’t work if we could use another room until our was fixed, that didn’t happen. At no point did a manager come and ask us if there was anything they could do. I’m not one for trying to get money back from the room but offering my son a cookie and “late checkout” was kind of a slap in the face. Those are free things that come with every hotel. I don’t blame the front desk or any of the staff. I feel this should have been handled by a manager. Super disappointed as because the stay was going great until this happened.
• NL

  Nik Lo

  Feb 22, 2026
  1.0
  Quiet location. Very nice receptionist. Everything is good until it comes to the cleanliness. The room looked good, but the bathroom looked disgusting. Tissue pieces, hair and dirty spots on the floor, dust on the towel shelves... Wouldn't be staying there again.
• SA

  SIAAGSG A

  Feb 16, 2026
  5.0
  Good well maintained hotel. Special thanks to front desk stuff Mani. The only issue was the construction in the restaurant. We had to have breakfast at the lobby
• SP

  Sunil Patel

  Feb 7, 2026
  1.0
  Worst experience at a best western hotel. Not enough towels in bedroom, not enough bedding for pullout sofa bed, breakfast area under renovations and is pretty sad continental breakfast. Yet they are still charging full price!!
• DA

  Deb a

  Feb 4, 2026
  4.0
  We stayed for one night in September on our road trip. The check in was brutal, there was one person ahead of me and they took 15 min to resolve their issues Then it was my turn and as I got to the counter he answered the phone ahead of me and was on the phone for another 10-15 minutes helping another customer He never apologized once or acknowledged me There was no other customer service staff The one positive was the breakfast that was included was the best We really enjoyed it.