Best Western Plus Service Inn & Suites

Reviews

• AP

  Aleisha Pollett

  4 days ago
  1.0
  This was a very disappointing and unsettling hotel stay. Our girls’ hockey team (ages 12–13) was closely monitored on hotel cameras throughout the entire weekend and repeatedly reprimanded for minor, age‑appropriate behavior. The girls were made to feel watched, unwelcome, and constantly under scrutiny. What is most concerning is that while staff focused so heavily on policing our children for minor issues, they failed to address a serious safety issue in the pool area. A middle‑aged man was allowed to remain in the hot tub with what appeared to be an alcoholic drink at 10 am, holding his phone up in plain sight while our girls swam nearby. Despite staff presence and extensive camera monitoring, this was not addressed until I made a formal complaint. Police were called, and the situation ultimately led to an arrest. It is deeply troubling that staff priorities were so misplaced — relentlessly monitoring children while overlooking an inappropriate and unsafe situation involving an adult. This experience completely undermined our trust in the hotel’s judgment, staff training, and ability to provide a safe environment for families. The rooms were also very dated, which added to the overall disappointment. We would not stay here again and strongly caution families and youth sports teams against booking this hotel.
• DM

  David Myrah

  Apr 1, 2026
  5.0
  Excelent Free breakfast. Tge bed are very comfortable
• JC

  Jen Church

  Mar 25, 2026
  5.0
  The beds are incredibly comfortable, and the staff are exceptional. Enjoyed the pool and hot tub as well! Try the Brickstone next door, food is unbelievable.
• JL

  Jeff Littlejohn

  Mar 25, 2026
  1.0
  I stay at Best Western properties regularly this property was very disappointing. Rude front desk staff. Horrible policy that is not posted anywhere in regards to food delivery. Im loyal to best western but will never stay here again.
• CW

  Clay Wilbern

  Mar 25, 2026
  5.0
  First class in every aspect! I come here often and everytime all of my expectations have been exceeded in so many ways. As soon as I check in I am greeted with friendly staff who are beyond professional. My room is always pristine and absolutely incredible! The gym and pool are excellent. Breakfast is way above standard compared to all the other hotels I stay at. I was especially impressed with the following staff who made my dinner night absolutely incredible. Honeylet and Kaylee were tremendous hosts who made me feel beyond special. Steph has always been amazing as well. Thank you so much Bruce for everything you do as I always look forward to my stay at your phenomenal hotel!!!

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