Business Details
About
Hotel
At the Best Western Plus Mirage Hotel & Resort you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Mirage Hotel & Resort will stand out among other hotels in High Level,AB. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Mirage Hotel & Resort will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Mirage Hotel & Resort
9616 Highway 58, High Level, AB
T0H 1Z0, Canada
Hours
Reviews
4.2
596 reviews
5 stars
313
4 stars
187
3 stars
54
2 stars
13
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and accommodating staff, highlighting their helpfulness and professionalism.
Cleanliness
Most reviews noted that the rooms and hotel facilities were clean and well-maintained, although some mentioned issues with specific areas like the pool.
Restaurant Experience
The on-site restaurant received mixed reviews; while many enjoyed the food and breakfast, others reported poor service and long wait times.
Pool Access
Several guests expressed disappointment regarding the pool's accessibility, particularly its late opening hours and overcrowding by non-hotel guests.
Value for Price
Customers had mixed feelings about the pricing, with some feeling it was too high for the amenities offered, while others felt it was worth it for the quality of service and food.
- APAlex Paikada1 day ago4.0The stay was very good! Rooms were clean and spacious. The beds and washrooms were clean. I had a room downstairs with multiple entries to the room. The lock for the door facing the parking lot didn’t work. Other than that no issues.
- DADane Alexandre1 day ago5.0I had a great stay at the Best Western Plus in High Level, Alberta. The staff were all very welcoming and made the experience really comfortable. A special shoutout to Brinkley, Vaibhav, and Teresa — Teresa was especially kind and cheerful in the morning, which made my day start off right. Really appreciated the warm hospitality from everyone. Highly recommend staying here!
- MLMark & LindaNov 7, 20255.0This location has a great free breakfast and also offers a to go option. Check in was easy although they prefer you not arrive before 1600. Room was clean and well equipped after a long day on the road = exactly what we needed. It was a little noisy with kids excited about the pool...but that is kids for you. Lots of free parking. Small gym.
- ABAshley BeaNov 2, 20251.0THE POOL!! The women’s change room at the Pool was DISGUSTING tonight NOV 2, 2025!! The amount of Bathing suit liners, hair and what I assumed was muddy water I hope pooled on the floor had hair all over the place, not to mention the SMELL!! Someone had to of urinated in the stalls and the dirty swim diapers thrown in the corners was disrespectful and gross to see! The guy at the Waterpark attended desk didn’t bother addressing the issue or cleaning the rooms. The kids play area was ICE Cold! NOT a good experience!! DO BETTER MIRAGE!!
- MCMaegan A CorbettOct 28, 20251.0⭐ 1 Star — Absolutely Appalling Experience I have never encountered such poor customer service or blatant disregard for guests as I did at best western High level. My stay was for four nights, but the hotel charged me for six, and despite multiple attempts to have this corrected, the staff refused to take responsibility or even show the slightest concern. Every interaction felt dismissive and unhelpful. No one returned calls, no one followed up, and not a single person seemed interested in fixing their mistake. It’s one thing to make an error — it’s another entirely to ignore it and treat your guests like an inconvenience. The experience left a sour taste that no amount of “we’ll look into it” can fix. I’ve stayed at countless hotels, and this was by far the worst customer service I’ve ever received. I would strongly advise anyone considering this property to book elsewhere — there are plenty of hotels that understand what hospitality actually means
Frequently Asked Questions About Best Western Plus Mirage Hotel & Resort
What amenities does the Best Western Plus Mirage Hotel & Resort offer?
The hotel offers free Wi-Fi, spacious work desks in guest rooms, in-room mini fridges, an in-house fitness room, and concierge services.
Where is the Best Western Plus Mirage Hotel & Resort located?
It is located at 9616 Highway 58 in High Level, Alberta, Canada, postal code T0H 1Z0.
What are the operating hours of the Best Western Plus Mirage Hotel & Resort?
The hotel is open 24 hours a day, every day of the week.
Is there a restaurant available at the Best Western Plus Mirage Hotel & Resort?
Yes, the hotel has a restaurant on-site for guests.
Does the Best Western Plus Mirage Hotel & Resort provide free internet access?
Yes, free Wi-Fi is available throughout the hotel.
How can I contact the Best Western Plus Mirage Hotel & Resort?
You can reach them by phone at +1 780-821-1000 or by fax at +1 780-821-8300.
Does the hotel offer any special promotions?
Yes, guests who stay 2 nights can receive a $50 Best Western Gift Card.
Are there nearby restaurants where guests can dine outside the hotel?
Yes, 'Stardust,' a pizza restaurant and steakhouse, is located nearby, offering additional dining options.
Can guests visit other hotels or accommodations nearby?
Yes, nearby accommodations include 'Quality Inn and Suites' which can be convenient alternatives or complements to your stay.
How can nearby places of interest help guests when visiting the Best Western Plus Mirage Hotel & Resort?
Nearby hotels like 'Quality Inn and Suites' provide options and flexibility for lodging, while nearby restaurants such as 'Stardust' offer variety in dining for guests during their stay.