Holiday Inn Express Grande Prairie by IHG

Reviews

• KK

  Kevin

  Dec 24, 2025
  5.0
  Very comfortable stay here, I will always book this hotel when in town. The dining area staff was very courteous and helpful to me. The breakfast is very well prepared and the rooms are quite clean and modern. Highly recommended hotel.
• SN

  Stacey Noskiye

  Dec 11, 2025
  1.0
  Stayed here Few Nights. Unprofessional Cleaning Staff. They walk into rooms without Knocking or any Verbal warning. Happened 2 mornings in a Row. First Morning they Came and Cleaned Garbage and Towels, while My Gf was still Sleeping unaware that someone was in the Room. Second morning she was Awake and Some Man, that was apparently a Housekeeper, Unlocks door with a card. No Knock, No Verbal Warning. Walks into rooms without Knocking, sees my Gf Sitting there on the bed. He then turns around, walks out the room and runs down the Stairs near by. All this happened while I was out of the Hotel while I was on Business. And to find my Gf call me saying a man just Walked into the room. I was furious. Contacted the hotel, and explained. They said they would talk to the Housekeeping manager to resolve what happened. Once I returned to the hotel, I went to speak with front desk about the situation. She was somewhat aware about what happened. As this was a different Front desk lady than the one I spoke to earlier. Explaining to her what happened, telling her that this is Totally Unacceptable and Unprofessional, a Maintenance man came to the front desk. As he said, “it already happened, there’s nothing we can do, what you want us to do?” Made me even more angry about the situation. Lucky I kept my composure. Told the front desk lady if the hotel manager would be in before I left. Didn’t even get an answer. This Hotel Staff Needs Proper Training. Bad Experience for myself and my Gf. Would not recommend coming here with Family. I Expect a formal Apology from the Manager and Staff. To myself and Mostly to my Gf. They should Have my Contact Info. Hope this place gets better staff.
• BN

  Bobbi lee Nixon

  Dec 9, 2025
  1.0
  My boyfriend been there for 4 days rooms haven’t been touched no clean towels been exchanged and no housekeeping came in at all
• VV

  Vern

  Dec 7, 2025
  5.0
  Friendly staff, friendly service, clean hotel, comfortable rooms....
• GG

  G Glew

  Nov 24, 2025
  2.0
  Stayed here for one night for a medical appointment in Grande Prairie in August 2025. The room had no windows that opened, the smell in the room was horrible (like chemicals and feet). The fridge microwave were both very dirty and stinky. So we spent most of our time at the pool, which was great aside from the slide being shut down each time just as we arrived at the pool area. During breakfast, the woman cleaning the tables was spraying cleaners in close proximity while people were eating. We decided to take it breakfast to go and she told us we weren’t allowed. When confronted about spraying cleaner close to the food she was very rude and said she was just doing her job. I’m a regular with holiday inn but this experience has changed my mind. Choose somewhere else.

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