Holiday Inn Express Grande Prairie by IHG

Reviews

• VC

  Victor Chea

  Nov 10, 2025
  3.0
  I arrived at the hotel close to 11 p.m. on Monday, November 3rd, the day of my check-in. I saw her outside, carrying a large cart with luggage, and our eyes met. She (indian descent) looked at me, and then I saw her suddenly go into the room? behind the front desk. When I approached the front desk, the female staff member (indian descent) was not at front desk. I thought she went to washroom or somewhere. Even though I pressed the bell several times, she did not return. About ten minutes later, two female employees who appeared to be starting their night shift arrived, and then did the first staff member (indian descent) come out. She did not greet me, had a stern expression, and assisted me with the check-in in a very unfriendly manner. When I asked a few questions, she didn’t respond, and when she requested my ID, she looked expressionless and somewhat irritated. The room I was assigned had two beds, so I asked if there was a room with one large bed instead. Without even checking the computer, she simply said there wasn’t. However, one of the two night-shift employees, named "Jenny", was extremely kind and professional. She smiled warmly, answered all of my questions, helped me sign up for the Holiday Inn membership, and even checked the computer to see if a single-bed room was available. Her positive attitude and willingness to assist guests made a great impression, and I would like to commend her excellent customer service. Although my first interaction left me feeling disappointed, Jenny’s friendliness and professionalism improved my experience significantly. I stayed at the hotel for six nights and saw the first front desk staff member (indian descent) several more times. Each time, she was sitting at the desk without greeting guests and appeared uninterested or dissatisfied. In contrast, the other front desk employees I met were smiling, polite, and friendly. I have stayed at many hotels before, but this was the first time I encountered a front desk staff member who appeared so unprofessional and disengaged. I believe she would benefit from additional training in customer service and hospitality. I am a ems employee with AHS. I understand that our AHS staff always stay at the Holiday Inn Express when attending training in the North region. I am planning to contact the relevant AHS department to recommend looking into alternative hotel options. Thank you.
• RH

  Randall Hoffman

  Oct 21, 2025
  5.0
  I walked into the hotel and they had pizza and beer for guests. Listen, I can buy my own pizza and beer. I didn't even want them, but the simple fact they did this I'll come back. Boys just say here. We all know what it's like to be on the road. That one small gesture will keep me coming back
• RL

  Renée Lozeau

  Sep 4, 2025
  5.0
  Super friendly staff, good breakfast, room was clean, coffee, and hot water in the lobby all day long. We washed our clothes in the secure laundry room.
• HL

  Heather Langdon

  Aug 14, 2025
  5.0
  We always have an awesome stay here! The staff is amazing and the rooms are renovated and so comfy.
• RR

  Ryan Wilson (RMFW)

  Aug 12, 2025
  4.0
  It was nice, good continental breakfast. Front desk lady was a little rude and judgmental. All other staff were great though

Frequently Asked Questions About Holiday Inn Express Grande Prairie by IHG