Business Details
About
HotelWedding VenueBusiness Meeting Locations
Fresh, clean and uncomplicated, the Holiday Inn Express Edmonton Downtown hotel offers competitive business travel rates. We know what business travelers want when they travel, seven meeting rooms with our hidden gem City View Ballroom seats up to 160 people, and we’ll even handle your catering needs. We have free high-speed, wired, and wireless internet access throughout the hotel. There’s also a 24-hour business centre, and we include our complimentary hot breakfast buffet.
Also, 90% of our rooms feature a balcony: additional amenities include gym and swimming Pool. We are in the heart of downtown and a 5-minute walk to several government offices of Alberta; Enbridge is only two blocks away, and we are steps from the ATCO offices. The closest (LRT) underground Transit is one block away. We are within easy access to the University of Alberta, and the Shaw Conference Centre is only a 4-minute drive. If you are attending a concert or a big-ticket event, we are within walking distance of Rogers Place.
Location
Holiday Inn Express Edmonton Downtown by IHG
10010 - 104th Street NW, Edmonton, AB
T5J 0Z1, Canada
Hours
Reviews
3.9
1,098 reviews
5 stars
463
4 stars
338
3 stars
133
2 stars
43
1 star
121
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the friendly and helpful staff, highlighting their exceptional service during stays.
Cleanliness Issues
Numerous reviews pointed out significant cleanliness problems, including dirty rooms, bathrooms, and common areas.
Location
The hotel is well-located in downtown Edmonton, making it convenient for accessing local attractions and events.
Amenities and Facilities
Guests appreciated the amenities like the pool and breakfast, but many noted that the facilities were outdated and in need of maintenance.
Parking Concerns
Several reviews mentioned issues with parking availability and additional costs, which frustrated guests.
- EREdmonton ReviewsNov 11, 20253.0I recently had a chance to stay at this hotel for a couple of days. The building feels quite old, and cleanliness—especially in the washrooms—could be improved. The stay included a complimentary breakfast, but the menu was the same every day, which got a bit repetitive. Overall, it wasn’t the best stay, but it was okay considering the price.
- TStyler sherwoodNov 5, 20255.0There was a miscommunication with a 3rd party booking. Chris was able to sort it out and get us into our room. The room was great, with all listed amenities. Would highly recommend this place Thank you again chris
- CTCiara TeoNov 5, 20255.0After a mix up on a third party booking website, Chris was able to accommodate and help us re book a brand new room. Our stay was comfortable and convenient as it had all the amenities we needed and a convenience store attached within the hotel.
- TOTaylor ObrienNov 3, 20251.0The stay was good. However, we paid for parking and received a ticket regardless. Hotel told us they’d take care of it and cancel the ticket as we paid. They sent us to collections despite telling us they would null the ticket so the service was not great. I’m not happy with how they handled it. We sent them proof of payment and have texts proving they’d fix it but they didn’t.
- IHIqbal hauladarOct 31, 20255.0Dear IHG Customer Care, I am writing to express my extreme disappointment with my recent stay at the Holiday Inn Express downtown edmonton. The experience fell far short of the standards I have come to expect from an IHG hotel. Upon arrival, I was met with unprofessional and unhelpful service. The staff seemed disinterested in assisting guests, and even basic requests took an inordinate amount of time to be addressed. The overall attitude and lack of hospitality made the entire stay unpleasant. Furthermore, the room and amenities did not align with the price I paid. The cleanliness, comfort, and quality of the facilities were subpar compared to what I expect from an IHG property. Considering the high rate, I felt completely overcharged for what I received. I chose Holiday Inn Express because of my trust in the IHG brand for reliable service and quality accommodations. However, this experience has left me extremely dissatisfied and questioning my loyalty to the brand. I kindly request that this issue be investigated and that appropriate action be taken to ensure other guests do not experience the same poor service. I also expect a response regarding possible compensation for this disappointing stay.
Frequently Asked Questions About Holiday Inn Express Edmonton Downtown by IHG
What are the check-in and check-out times at Holiday Inn Express Edmonton Downtown?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Does Holiday Inn Express Edmonton Downtown offer free Wi-Fi?
Yes, free high-speed wired and wireless internet access is available throughout the hotel.
Are pets allowed at the Holiday Inn Express Edmonton Downtown?
Yes, pets are welcome at the hotel.
Is there a fitness center available for guests at the hotel?
Yes, there is a free fitness center available with equipment including elliptical machines, free weights, and treadmills.
Does the hotel provide housekeeping services daily?
Yes, daily housekeeping is available for guests.
Is there a business center and meeting rooms available at the hotel?
Yes, the hotel offers a 24-hour business center and 8 meeting rooms including the City View Ballroom that seats up to 160 people.
What are some nearby public transit options for guests staying at the hotel?
The closest underground LRT transit station is just one block away, and the Red Arrow Edmonton Downtown Ticket Office and Bus station are nearby, providing convenient transportation options.
What nearby attractions can guests visit when staying at Holiday Inn Express Edmonton Downtown?
Guests can walk to Rogers Place for concerts and events or visit nearby government offices including Enbridge and ATCO. Beatrice Carmichael Park is also close by for outdoor activities.
Are there any nearby restaurants or cafes that guests can try?
Yes, nearby options include 99 Sunflower Cafe & Eatery, Desi-Licious Indian Cuisine, and Dockside Pub and Grill, all within walking distance from the hotel.
Does the hotel offer contactless check-in or digital room keys?
Yes, the hotel provides contactless check-in and digital guest room keys for added convenience and safety.