Best Western Plus South Edmonton Inn & Suites

Reviews

• AB

  AB BB

  4 days ago
  1.0
  Management is rude staff is rude. They do not value there staff
• PS

  Pam Smith

  Feb 9, 2026
  1.0
  Would not recommend for a group or team booking In all of our personal, corporate and team travels we have never had this type Of a negative customer experience. This personal feedback is based on our family and team’s stay: Extremely Long Check in times - even for those who completed pre check in process Very Short staffed Pool heater broken Poor communication from management Would not stay again - I personally do not recommend
• TN

  Tyson Noble

  Feb 9, 2026
  1.0
  We stayed at the Best Western Plus South Edmonton Inn & Suites for two nights during our 7 year old daughter's hockey tournament two weeks ago, and unfortunately, this was one of the most frustrating hotel experiences we've had in over 30 years of travel (and I'm speaking for many of the other parents/guests/coaches, here). Early check-in fees: Many families from our team arrived about an hour before the standard check-in time. The hotel charged $20 per family for early access. In our experience with other hotels, this fee is often waived for groups or tournaments, especially when rooms are ready. Room condition: The rooms were in poor shape right from check-in. We noticed black mold on the bathtub tiles, a strong musty odor throughout, and very dated carpet. Even the wall outlets were so worn that phone chargers wouldn't stay plugged in properly. The overall cleanliness and maintenance felt well below standard. Pool issues: The pool was unheated and extremely cold. Several children, including ours, developed painful skin rashes after swimming, which we attribute to overly strong or poorly balanced chemicals in the water. When raised with the manager (Peter Smith), he dismissed it by suggesting the kids had sweated from earlier hockey play—even though the rashes appeared before any games that day. Parking lot hazards: The lot was poorly maintained with significant snow and ice buildup, creating tripping risks for everyone, especially kids and adults carrying gear. Team room and accusations: Our team had reserved a conference/breakfast room. The manager accused the group of stealing yogurt from the dispenser (claiming half of the commercial sized tub was missing) without any proof, despite available video footage. He also claimed a violation of the no-mini-sticks policy. Video review showed only a brief (~1-minute) instance before parents intervened and stopped it—hardly the major infraction portrayed. Housekeeping: Due to short staffing, the hotel announced no routine cleaning during our stay unless specifically requested. Given the condition of the rooms upon arrival, this offered little value anyway. Check-out response: When asked about our stay at the front desk, I honestly shared our concerns, including the mold and musty smell. The response was simply that the hotel has future renovation plans—no apology, no offer to address the issues, and no real accountability. Follow-up issues: Two weeks later, the manager continues to send threatening emails to our team and has escalated the matter to our minor hockey association with what are distorted claims that have little to no supporting evidence. At the time of our stay, our team's coaches and manager showed ample respect and understanding to the hotel manager's (Peter's) concerns, even though they we're greatly exaggerated, and deemed minor. Our hockey team consists of young, sweet little 7 year old girl hockey players, so as anyone can imagine, their impact on the hotel and other guests experience would be inconsequential. In summary, this property felt poorly managed and unprepared for group stays, particularly hockey teams. As parents, in hindsight, we figured that the hotel's management are nickel and diming their guests as a means to fund this potential restoration that they have on the horizon. We've had excellent experiences at nearby options like the Four Points by Sheraton, Sandman - across the street, here, with no similar problems. Unless you have very low expectations for cleanliness, maintenance, and customer service, I would strongly recommend looking elsewhere—especially if traveling with kids or a sports team. Plenty of other options in the Edmonton area. 1/5 stars
• JW

  jay wilson

  Feb 8, 2026
  2.0
  Hockey teams beware!!!! We recently stayed at this hotel for a tournament. First impression was poor. Took about an hour to check in (they only had one person on shift) and I knew something was up when we had to sign an agreement to pay a ridiculous amount of money for all sorts of “infractions” for example: being loud in the elevator could result in a $650 fine. The pool (very important for the kids) was ice cold (heater was mysteriously broken only to be “fixed” the day we left) and hot tub was just warm. Zero tolerance for mini sticks - the staff told our kids if they had mini sticks the would be fined $400, and they seemed to be short staff the whole time - they did not have room service for the rooms (apparently they were “short staffed”)!! It feels as if this hotel does everything it can to save a penny.. They clearly do not want hockey teams staying here. That all said. Food was decent for a hotel, and they seemed to be tolerant of parents socializing in the hallways and by the pool which was good. The breakfast staff were polite.
• KY

  Kat Yokom

  Feb 5, 2026
  2.0
  UNDERSTAFFED. They had one poor lady on while 10+ families arrived for check in at just past 4. People waiting over an hour just to get checked in. On top of that it the pool is terrible. The old “heating is broken” yet somehow the hot tub is fine. Such an obvious ploy to keep people away. Do not recommend for teams/tournaments!! Breakfast was fine. Room was fine. But clearly management of this hotel is poor quality, cutting corners everywhere.