Best Western Plus South Edmonton Inn & Suites

Reviews

• DH

  David Hickman

  2 days ago
  3.0
  I stayed there once a week for several weeks. The location is perfect, close to shopping and entertainment. The hotel itself is what you would expect from a Best Western property. Clean rooms but the hotel is undergoing much needed extensive renovations and that will enhance the experience. The communication about the renovations left much to be desired and left people feeling cheated when the pool area was closed with no notice to guests. The breakfast area and breakfast attendant are absolutely amazing. Her friendly greeting every morning and attention to detail is spectacular. The guest internet does leave something to be desired. I encountered several issues with it during my stays. The front desk staff, for the most part, are friendly and welcoming. Overall, a great place to stay for a night for two for both single and family travellers, just don’t stay too long or they get complacent.
• KM

  k m

  Jan 4, 2026
  1.0
  Poor service kids running the halls all night TV didnt work snow removal in the parking lot until 1:00 am didnt clean the room Manager charged $42 of a soil towel that beach would have clean then the refuse to send me the towel want me to pay shipping Dont stay here
• NL

  Nina Lawrence

  Jan 3, 2026
  3.0
  Overall, our stay was just okay. The rooms were very basic and while they appeared tidy, they were not really clean, which was disappointing. One of the most frustrating aspects was that the pool was under construction. There was no mention of this on the website or in the app when booking, and we only found out on the day of our stay. Access to a pool was one of the main reasons we chose this hotel, so the lack of communication was disappointing. Clear and upfront information about unavailable amenities would greatly improve the guest experience.
• CP

  Charles P

  Dec 15, 2025
  1.0
  ⸻ I deliberately chose Best Western, a well-known brand that claims to provide comfort and reliable service, because I wanted a peaceful and relaxing stay. Instead, I experienced one of the most unacceptable and disturbing hotel stays of my life. From the very beginning, the staff at the entrance were extremely rude, dismissive, and unprofessional. When I attempted to enter my pre-reserved room, the key card did not work. I had to return to the front desk to have it reset, wasting time and already causing frustration. What happened next is completely inexcusable. After the key was reset, I opened the room door and found another couple inside the room, actively engaged in sexual activity. This was shocking, humiliating, and entirely unacceptable. A hotel failing to ensure room availability and guest safety at this level is a serious operational failure. I immediately reported this incident to the front desk. Instead of taking responsibility or showing genuine concern, the staff responded that they “did not know” and that it was not their problem. This response was not only unprofessional but deeply disrespectful. As if this were not enough, the replacement room I was given was far below acceptable standards—it felt like a storage or maintenance room rather than a guest room. At that point, any chance of rest or comfort was completely destroyed. This experience represents a total collapse of service quality, guest safety, and basic hospitality standards. For a brand like Best Western, this level of incompetence is shocking and unacceptable. I strongly advise others to avoid this property, and I will be filing formal complaints with both hotel management and the brand headquarters.
• SC

  Shayna Clancy

  Dec 7, 2025
  1.0
  A response I received from the hotel when leaving some feedback expressing my concerns from my last few visits at this hotel. The last visit no hot tub, no breakfast. Some communication with guests before hand would have solved some Issues as we would have chosen to stay somewhere else that would accommodate what we wanted. I don’t think this response at all is putting the guest experience first. No acknowledgement of my previous stay mentioned and not any sort of apology or appreciation for my business still paying full price during these disappointing stays while being under renovations and not being able to provide everything that the hotel says it offers. While I can understand that this is frustrating, I would like to explain the “why”. As you know we are in a total property renovation. While we try to minimize the impact to our guests, unfortunately we cannot always do everything perfectly. The reason the pool furniture has been removed is because next weekend begins our pool closure, and we partnered with an organization that furnishes housing for families fleeing bad situations. They came to pickup the lobby and pool furniture this week as it was needed immediately l. As you can see we have no place to store it, and it made no sense to get the new pool furniture in the pool area for 1 week, and then be faced again with no storage As or the tables in the breakfast room; these too are new, and we do not want them being mishandled and dragged across our new floor thus damaging bothe the table and the floors. Therefore we have decided that we do not want guests handling and moving the tables. I am sure you would not want to be charged with damages as that can get very expensive. We do look forward to bringing you a renewed and refreshed Best Western Plus Experience, and we hope that you allow us the privilege of providing you with Heroic Hospitality in the future. Yours In Hospitality, Peter Smith General Manager Best Western Plus South Edmonton Inn & Suites

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