Business Details
About
Travel AgencyTravel Insurance Agency
AMA Travel is a travel agency with branches across Alberta, including 10310 G.A. MacDonald (39A) Ave NW, Edmonton, AB. As part of the Alberta Motor Association, AMA Travel is Western Canada's largest retail travel agency, serving both members and non-members for over 90 years. Their expert travel agents help travellers select the best tours, vacation packages, cruises, and travel insurance, while getting clients great savings by combining promotions with member-exclusive benefits. Their in-centre services include passport photos, currency exchange, luggage, travel accessories, and more.
Details
- Online appointmentsAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
206 reviews
5 stars
140
4 stars
30
3 stars
11
2 stars
5
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many customers praised friendly and helpful service, others reported rude or unprofessional behavior from certain employees.
Travel Booking Issues
Numerous customers expressed dissatisfaction with travel booking services, citing high fees, mistakes in reservations, and poor communication.
Long Wait Times
Many reviews mentioned long wait times for service, particularly during busy periods, leading to frustration among customers.
Membership Value
Customers questioned the value of membership, feeling that fees were high and benefits did not meet expectations compared to competitors.
Positive Experiences
Despite negative feedback, several customers shared positive experiences with specific staff members and appreciated the variety of services offered.
- RRRMNov 18, 20251.0Update: They did refund me the $200. They offered to help booking cars but made mistakes with all of the reservations, so I cancelled rebooked. Don't use AMA to book travel. Their service is poor, late and full of mistakes. Do it on your own. I went in last year, inquiring about a warm vacation and found deals etc on my phone faster and better than what the agent found, yet was charged 100. For an upcoming trip to Iceland, they jammed on two scheduled calls and I wound up booking hotels and tours myself and found flight information. They charged 200 to book flights I found and recommended. They have no bundling savings, can't beat prices on booking.com or Expedia, get same flight prices as found online. I asked for assistance with booking cars, which should be their thing being AMA, and they are failing there too. I learned a lesson...no need for a travel agent in today's world, and these AMA fees are a rip off. I think they just got 200 consulting fee for 10 minutes of work which I could have done. I thought there would be other assistance, but nope. Incredibly disappointed and telling everyone I know about the horrible experience.
- SVSnJ vdMolenOct 25, 20255.0I called AMA to discuss Travel Medical Insurance and was lucky enough to have Stephanie S. take my call .... she is extremely knowledgeable, pleasant to talk with, very patient with my many questions, and prompt to respond when I had follow up questions. Keep up the great work Stephanie!
- TPTessa PaquetteOct 24, 20253.0All employees were extremely patient and nice. And it was overall a good experience. But there was this employee named Lee who was extremely rude and just overall unprofessional. He was very snappy and snarky towards paying members/customers.
- TCTrevor CzarnataAug 24, 20253.0Was given some great input to start researching my first vacation.
- MIMy name IsAug 6, 20251.0very rude woman at the reception . stopped me when I was going to the travel search desk. ok, no problem. do you need to register me ? no problem. but to serve all the people who were behind me by letting me through - sorry , but that's too much
Frequently Asked Questions About AMA Travel
What services does AMA Travel offer?
AMA Travel offers travel agency services including tours, vacation packages, cruises, travel insurance, passport photos, currency exchange, luggage, and travel accessories.
What are the operating hours of AMA Travel in Edmonton?
AMA Travel is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays and certain holidays.
Where is AMA Travel located in Edmonton?
AMA Travel is located at 10310 G.A. MacDonald (39A) Ave NW, Edmonton, AB, T6J 6R7, Canada.
Does AMA Travel accept credit and debit card payments?
Yes, AMA Travel accepts credit cards, debit cards, and mobile NFC payments. They do not require cash only.
Can I book an appointment online with AMA Travel?
Yes, AMA Travel offers online appointments for customer convenience.
Is there wheelchair accessible parking available at AMA Travel?
Yes, wheelchair accessible parking is available at AMA Travel.
What nearby places can I visit when I go to AMA Travel?
Nearby places include AMA Driving School, AMA Insurance, Alberta Motor Association, Olive Garden restaurant, and Red Lobster seafood restaurant.
Are there any dining options near AMA Travel for before or after my visit?
Yes, nearby dining options include Olive Garden (Italian cuisine), Montana's Cookhouse and Montana's BBQ & Bar (steakhouses and barbecue), New Gurkha Indian Restaurant & Bar, and Red Lobster (seafood).
How can nearby financial services like Western Union help me when visiting AMA Travel?
Western Union nearby offers currency exchange services, which can be convenient for travellers arranging trips at AMA Travel needing foreign currency.
Is AMA Travel part of a larger organization?
Yes, AMA Travel is part of the Alberta Motor Association, Western Canada's largest retail travel agency network.