Holiday Inn Express & Suites Calgary Airport Trail NE by IHG

Reviews

• KS

  kamaljeet singh

  Apr 19, 2026
  5.0
  Room was clean, staff was friendly and very close to airport
• CL

  C Law

  Apr 19, 2026
  5.0
  The stay is exactly as expected - good location with complimentary breakfast. Kids love the pool. The service is amazing - Jade at the front desk is very helpful and courteous - she genuinely cares and hassles around to make sure everything is covered and taking care of each customer. I love her enthusiasm and cheerfulness - made our stay a 5-stars experience! Thank you!!!
• KR

  Kelsey Robutka

  Apr 11, 2026
  1.0
  Do not recommend! Nice hotel but horrible service. I was promised a return shuttle. When i called the hotel they said the hotel shuttle doesnt start until 5. When I checked in days prior they wrote down when id roughly be back (vacation and paid to have my vehicle parked). So yes Im at the airport and get told to call a taxi and they would give the taxi driver a voucher thing and pay. It had to be a "City" taxi. K I start talking to taxis. Got no where. Realized this isn't up to me. I took the shuttle to the airport, the shuttle should be picking me up yet they are not providing the service. It's up to them to fix it and arrange something. Finally, the front desk did arrange a taxi as they should . There are about 3 other hotels on that road and I will be staying elsewhere. ABSOLUTELY DISGUSTED! Cherry on top was that the manager wasnt there to deal or discuss this with.
• GG

  Glen Greenwood

  Mar 29, 2026
  4.0
  Stayed here earlier this week and the other HI as well in the area. This one was far superior to the other one. This one offered the hot breakfast and pool and waterslide were great. Beds were comfortable and staff seemed friendly.
• BH

  Boyuan He

  Mar 15, 2026
  1.0
  Deceptive Staff, Broken Promises, and Unprofessional Management – Avoid at All Costs!! - I waited over 50 minutes for a hotel shuttle. I had to call four separate times before they told me the shuttle had stopped running. Why not just tell me during the first call !? - The front desk told me to take a cab and promised reimbursement. Upon arrival, they refused to pay, claiming I didn't use their "contracted" company. No where during the phone call did they mention the specific can company. I wish I had the phone call recorded when they started to lie in my face! - After all these, the manager offered zero solutions, repeatedly telling me to "wait." They successfully drag the issue out until my checkout date and I had to leave.