Holiday Inn Express & Suites Calgary Airport Trail NE by IHG

Reviews

• DS

  Dan schellenberg

  2 days ago
  3.0
  Overall a good stay with a few complaints: poor explanation from front desk about taxi from airport reimbursement (don't bring in your receipt... rather go in, fetch front desk and they write the driver a note). Toilet didn't have enough pressure to flush. Shower floor was grey with hairs. Blinds had difficulty opening up more that 1/2 way. Railyard Brewing is 20 minutes walk for great pizza and craft beers. Morning airport shuttle worked out great.
• AV

  alka vasan

  3 days ago
  2.0
  I hope this message finds you well. I am writing to share our experience during our stay at your hotel from January 2, 2026, to January 4, 2026. Unfortunately, it was not up to the standard we expected. We were leaving for Banff and informed the housekeeping staff to clean our room while we were away. Upon our return, the room appeared organized, and we assumed the sheets had been changed. However, when my daughter took a nap, she started complaining about itchy skin. Upon inspecting the bed sheets, I discovered a large bunch of hair, leading me to believe that the sheets had not been cleaned. I called the front desk for assistance, but was informed that there were no housekeeping staff available. They provided me with additional sheets and asked me to change them myself. As we were traveling with three children, the following morning we ran out of towels. When I approached the housekeeper for two extra towels, I was told that there were none available as they were all in laundry. I even asked if she could provide towels from a clean room, but was informed that this was not possible as those rooms were sold. I was very disappointed with the level of service we received, as it did not meet the expectations typically associated with Holiday Inn. I hope you can address these issues to improve the experience for future guests.
• JL

  Jackie Luzano

  Jan 4, 2026
  1.0
  We stayed here for NYE and the check in was horrible. The guys at the front were not helpful at all and why do we pay for our stay at check in, I've always paid when we check out. And now I just called because I left my sweater and bathing suit top in my room and they said they don't have it. So obviously someone took it from their staff. TERRIBLE!!
• PP

  Persiah

  Dec 30, 2025
  2.0
  We always stayed here when we visited calgry the place is clean and room is nice.. but everytime we go get our free breakfast lady whose working dont refill food and she just stayed in the kitchen while all the guess was waiting and no food for all. She will just put 4 pieces of sausage and omelette for 20 people standing waitng for the food😡 mind u breakfast is up to 9:30 am she just killing the time so people give up waiting for breakfast so sad holiday in. is the best hotel but this kind of service🤨not acceptable 😡 plus the pool instead customer should use it, it was like ymca its like a swimming classs in there customer cant swim due to lots of student doing swimming lesson😡
• NS

  Nazir Stones

  Dec 28, 2025
  3.0
  Staff members were great but they recommended waiting about 15 minutes to get hot water for showers. Had 10 day reservation and regretted it. Had hot shower on two days only, after they adjusted the temperature on the faucet. I believe it is a design issue during construction. The hotel was super clean at all times. I am not sure why they have Dollar Tree quality utensils mixed with the wooden ones! Breakfast is on the cheap, including cutting their 3” cold cinnamon rolls into six pieces! The only hotel I ever been to where the temperature rises by itself. We had the heater off all the times, however; I had to get up several times a night to lower the temperature to lower 70s! Very strange. Temperature wet to 78 to 80 (very hot) with the system being off in the room. Crazy!

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