Holiday Inn Express & Suites Calgary Airport Trail NE by IHG

Reviews

• JJ

  Julien Peron (jewelscatchew)

  Feb 13, 2026
  2.0
  Unfortunately we had a very poor experience at this hotel. We arrived Christmas day and were told that the shuttle bus was in the shop for repairs. The night manager told us to simply jump in a Taxi and that the driver would be reimbursed upon arrival. We did so, but when we arrived the night manager couldn't find the right vouchers and asked us to pay for the Taxi and then come back for a refund later. After coming back to the desk 3 times over about 24 hours, no one was able to help us. I was told I would have to wait for the regular manager to be on to be able to issue a refund for the $21 taxi that we had taken. Furthermore there was no hot water in the whole building. No offer for discounts or free services at all. We had just been travelling as a family and with a small child for over 20 hours and couldn't have a shower. After months of back and forth with a (clearly incompetent) manager, I have only been told that he can offer me a discount the next time I want to stay at his hotel in Calgary. Which will be....Never? No follow-through on the promise of a refund and says "he can't do it" which is a load of BS in my opinion. The room was clean, the breakfast was plentiful. But we will NOT be coming back here as this place is extremely poorly run.
• CP

  Colby Preston

  Feb 10, 2026
  1.0
  Used this hotel many times. Shuttle service has gotten worse and worse as the years have gone by. This evening my family and I waited for a shuttle for 45 mins. Called the hotel a few times to see what was happening. After the second call theh stopped answering us. Left to our own devices we had to then pay for an Uber after waiting for way too long. Will not be staying here again
• AA

  Aria

  Feb 6, 2026
  1.0
  1 Star – Not Family Friendly. Avoid if You Have Young Children We had one of the worst hotel experiences of our lives at this Holiday Inn near Calgary Airport. We traveled with a 2-year-old child and requested a crib in advance through Booking.com, with written proof. The hotel never responded. Upon arrival late at night, we were told the entire hotel (about 100 rooms) has only TWO cribs, both already taken. No warning. No prior notice. What made this experience truly unacceptable was the front desk staff’s attitude. The male agent: • Denied our documented crib request, • Offered zero alternatives, • Refused to provide a manager’s contact, • Accused us of being “greedy” when we asked about paid room options, • Showed no empathy toward an exhausted toddler or concerned parents. Only after persistent insistence did another staff member step in and offer a room with a king bed and sofa bed, which solved the problem immediately — proving that solutions existed all along. This hotel is not welcoming to families, lacks basic child accommodations, and has serious staff training issues. If you are traveling with young children, do yourself a favor and stay elsewhere.
• TG

  Taylor Green

  Feb 5, 2026
  1.0
  We booked this hotel because of its convenient airport parking option to leave your vehicle while youre gone. We called multiple times to confirm that there would be a spot for us in the days leading up to our trip, being told we would have no problems. Only to be told upon check in that there was no room for us here to park our vehicle while we were gone and we would have to look at other options. This was highly inconvenient as we chose this hotel for that exact reason as we had to leave at 4 am and the last thing we wanted to do was coordinate parking and getting ourselves to the airport at that hour. Not to mention parking elsewhere was at least 250$ or more at any other option. This in our opinion was pretty unacceptable as we tried everything in our power to make sure this did not happen. Otherwise the rooms were clean and the beds comfortable. Good location for airport travel
• DS

  Dustin S

  Feb 5, 2026
  1.0
  I have stayed here a handful times over the last few years. The last two times will be my last. The service at this holiday inn has gone down hill. This property is clearly on the decline. I experienced a string of basic service failures: a missed wakeup call, no hot water in the shower on two separate occasions, and Wi-Fi that disconnected every 30 seconds. The hygiene standards have also slipped—I found hair stuck inside the "clean" folded towels. Even the complimentary breakfast has dropped in quality and offers no real nutritional value anymore. What’s most telling is that at checkout, the staff didn't even ask how my stay was. It felt like they already knew the answer and wanted to avoid the conversation. I won’t be staying here again.