Holiday Inn Calgary-Airport by IHG

Reviews

• EO

  Elwyn Owen

  Nov 16, 2025
  1.0
  Our experience at this hotel was absolutely unacceptable. The night server was more focused on the VLTs than doing his actual job. It was obvious he was not only watching the machines but playing them, completely ignoring guests. Me and my partner were waiting for our food, and we had to call for his attention multiple times because he was too distracted by the VLTs to do his work. Instead of checking on us, he kept staring at the machines and wasn’t providing even basic service. It was frustrating, uncomfortable, and extremely unprofessional. For a hotel under the Holiday Inn name, this kind of behavior is shocking. Management needs to address this immediately because it ruins the entire guest experience. We will not be returning, and we cannot recommend staying here at night unless you want to be ignored by staff who would rather gamble than serve guests.
• PJ

  Prayag Joshi

  Nov 15, 2025
  1.0
  Trash customer service. No responce from customer service for 3 to 5 calls and they don't care about your urgency. ( was calling them from 1:00pm and receive answer around 4:00pm. I left my earbuds in the room ( last location is showing in the room while I tracked) They confirmed they dont have anything in the room. I am 110% sure that I left it on the table. Rooms are very small and bad odors as well. Upon arrivel got the room where someone spilled the coffee and they did not clean it. Better book somwthing else. Not accepted from 3-star hotels
• NL

  Noah Lundy

  Nov 12, 2025
  3.0
  The suite was roomy and will laid out (except the closest door). And had a good view of the skyline, (from the 5th floor). Regretfully I was unaware the breakfast wasn't included in the price, and was not ordered the ability to pay for it when I learned this. They said dogs were allowed, and then told me after I paid for the room, when I arrived, that's when I had to pay another fee for said pet (I expect the fee, I just expected it to be included in the price when I tell you I have a pet) the same is true of the "security" fee. Which Becuase I had a debit card was $250 instead of $50 if I had a credit card, which seems insane to me. Last however not least, the pool/hot-tub is viable from the check-in/lobby which leaves people staring at you while you sit in the hot-tub while they check in. (which seemed weird to me).
• YO

  Yana Oreshchenko

  Oct 30, 2025
  1.0
  I booked a prepaid reservation through Booking.com for the wrong date accidentally. And had to go back and forth between Booking.com and the hotel to cancel it. The evening Front Desk was very helpful and polite. I called the hotel back in the morning to see if they got the cancellation message from Booking.com as they advised to do and the morning Front Desk was impatient and rude. I talked to her 2 times and every time I had a feeling that she's just trying to get rid of me, twice she hung up on me without saying good buy. After resolving the issue with Booking.com I called them again, because Booking.com couldn't reach them over the phone and they sent an email, so I decided to call and check if they got the message. I was immediately transferred to the manager without any explanation and the manager was extremely rude, and raising her voice at me from the beginning of the conversation. I think this is completely unacceptable. I wasn't rude or yelling or asking for anything crazy and I didn't understand the reason for such treatment. That place definitely has to learn what customer service is. Will never stay there or recommend it to anyone.
• MS

  Marisa Scarbeau

  Oct 28, 2025
  3.0
  This doesn't feel like the "typical" Holiday Inn that you are probably used to. It feels like an older hotel that was converted into a Holiday Inn and just doesn't have the same vibes. There is no breakfast included and they don't offer the standard one that other locations have. There is a restaurant onsite that you can go to for breakfast/lunch/dinner and you can order room service for only lunch or dinner (but it costs you $6 delivery, plus a standard 15% gratuity ... so you might as well just go to the restaurant and pick it up). The room was clean and the staff was friendly. The jacuzzi suite is spacious and the large tub is a nice addition. The bathroom has heated floors, but the water pressure in the show is terrible. The bed was comfy. The wifi is easy to connect and fast. The tvs have basic cable and you cant connect your phone to watching your streaming services, which is kind of a bummer. The elevators were broken while we stayed there, which was an incredible pain as we were on the top floor (5 stories). The hotel staff did bring the heavy luggage up the room upon arrival, which was good because I would NOT have been able to get it up there myself. Although being at the hotel for a week (business trip) it was really frustrating to take the stairs several times a day when I have mobility issues. And it made me not able to go to the restaurant, or pool/hot tub because of the added stress of only having the stairs as an option to get to them. The hotel isn't bad, but it just does not feel like a Holiday Inn, which is the brand name that I trust and wanted. I probably wouldn't stay here again for that reason.

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