Business Details
About
Hotel
The Hilton Garden Inn Calgary Downtown hotel is set in trendy East Village, just steps from Calgary’s business district, city agencies and beautiful urban parks. Take the RiverWalk pathway to restaurants, playgrounds and event plazas, and discover the popular St. Patrick’s Island. Scotiabank Saddledome and the National Music Centre are just 1 kilometer away. You’ll find plenty of downtown Calgary dining options at the hotel. Enjoy breakfast, lunch and dinner at our restaurant and bar, or order off the room service menu. The Pavilion Pantry® is open 24 hours for any snack and drink cravings.
Location
Hours
Reviews
4.1
1,381 reviews
5 stars
705
4 stars
391
3 stars
143
2 stars
53
1 star
89
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the friendly and helpful staff, highlighting exceptional service experiences.
Cleanliness
While some guests found the rooms clean and well-maintained, others reported issues with housekeeping and cleanliness in certain areas.
Location Concerns
The hotel is conveniently located near downtown attractions, but many reviews mentioned safety concerns due to the presence of homeless individuals in the area.
Room Comfort
Guests had mixed feelings about room comfort, with some enjoying spacious and well-equipped rooms, while others complained about noise from trains and air conditioning.
Dining Experience
The on-site restaurant received positive feedback for its food quality, but some guests were disappointed with the limited hours and breakfast options.
- KIKamal IsmailOct 24, 20251.0I usually stay at Marriotts but picked this place because it was close to the venue I needed to be at. Honestly, I regret it. First off, they don’t give you water bottles unless you have status. When I asked, the front desk tried to tell me it was some “City of Calgary” rule, which makes no sense because they still hand them out to guests with Hilton status. The next morning I went to take a hot shower around 8 a.m., and the water was barely warm. How does a hotel not have enough hot water for its guests in the morning? On top of that, the AC kept resetting in the middle of the night. I had to get up more than once just to turn it back on to my preferred temperature. The room itself was okay, but the bathtub had leftover body wash residue on it, which tells me it wasn’t properly cleaned. Overall, a really disappointing stay. I’ll stick with Marriott from now on. Please don’t bother replying to this with a canned message of how you are sorry and hope to one day have the opportunity to make it up to me. It’s all just fluff and no action.
- DJDong JiaoOct 21, 20255.0Great hotel, need to pay for parking
- MTMike TalbotOct 19, 20254.0Didn't stay in a room. Had a drink at the bar with friends staying there. The waitress was super friendly and appeared in good spirits even though it was last call at the end of the night. Oct 19th, 2025
- FCfiona coyleOct 9, 20255.0Wonderful front desk staff! Helpful, friendly, very personable. Also let me store my luggage for a week while I went to the mountains. And the food was amazing! We used their service for our conference reception. I also ate there a couple of times - recommend the crab cakes!
- KMKitty MewOct 4, 20251.0Oh boy.... Check in was simple n easy but....more on that later Room was okay but the mattress was rock hard 😭 think the floor was softer. Shower door didn't close all da kweh so water kept getting everywhere. Hot tub was nice wasn't expecting the pool to be salt water hair ruined and either pool or hot tub gave kitty a rash. Woke up early excited fur breakfast went down and was told we don't get breakfast as we asked fur points at check in....what? No kitty not a member why would want points?? Give breakfast. So no breakfast parking across the road was $15/night talked to a friend whom stayed a week before and they were giving a code for $6 parking per night at check in....where was Kitty's code? Why wasn't kitty asked about points or breakfast? Was not happy -_- And the homeless surrounding the hotel definitely felt safe and didn't wake up each morning scared they broke into her car. Was so happy to finally check out. Now please stop emailing asking fur a fluffing review! 6 emails for please rate us? -_-
Frequently Asked Questions About Hilton Garden Inn Calgary Downtown
What are the check-in and check-out times at Hilton Garden Inn Calgary Downtown?
Check-in time is 15:00 and check-out time is 12:00 at Hilton Garden Inn Calgary Downtown.
Is parking available at Hilton Garden Inn Calgary Downtown?
Yes, parking and self-parking are available at the hotel.
Does Hilton Garden Inn Calgary Downtown allow pets?
Yes, both cats and dogs are welcome at Hilton Garden Inn Calgary Downtown.
Are there dining options available on-site at Hilton Garden Inn Calgary Downtown?
Yes, the hotel has one restaurant and a bar, with breakfast, lunch, and dinner available, as well as a 24-hour Pavilion Pantry for snacks and drinks.
Is free Wi-Fi available throughout Hilton Garden Inn Calgary Downtown?
Yes, complimentary Wi-Fi is available in public areas and there are public internet terminals.
What accessibility features does Hilton Garden Inn Calgary Downtown offer?
The hotel provides accessible parking, an accessible elevator, and is mobility accessible.
Are there fitness and wellness facilities at Hilton Garden Inn Calgary Downtown?
The hotel has a free fitness center, an indoor pool, and a hot tub, but no sauna or spa services.
What eco-friendly practices does Hilton Garden Inn Calgary Downtown follow?
The hotel holds ISO 14001 and ISO 50001 certifications, uses commercial grade disinfectants, composts excess food, employs recycling programs, uses eco-friendly toiletries, and bans single-use plastic straws.
Are there convenience stores or coffee shops near Hilton Garden Inn Calgary Downtown?
Yes, nearby you can find convenience stores and coffee shops including Tim Hortons and Second Cup Cafe, which are great spots to grab a quick snack or beverage before or after your hotel stay.
How can I get to Hilton Garden Inn Calgary Downtown using public transit?
The 3 Street Southeast station is nearby, providing easy access to the hotel via public transit.
What attractions are close to Hilton Garden Inn Calgary Downtown for visitors to explore?
Popular nearby attractions include the National Music Centre and St. Patrick’s Island, ideal places to visit before or after your stay at the hotel.