Business Details
About
Hotel
The Hampton Inn & Suites Calgary-Northwest hotel is conveniently located in Motel Village near the University of Calgary, the Foothills Hospital, McMahon Stadium and SAIT. There are numerous restaurants and shopping centers within easy walking distance. Some nearby attractions include Canada Olympic Park and our local Zoo. The Light Rail Transit (LRT) Station is just up the street and will take you directly into the Calgary downtown area or to the Stampede Grounds in less than 10 minutes.
Our Calgary Hampton Inn & Suites hotel offers a variety of complimentary amenities such as our deluxe hot breakfast buffet, coffee and tea 24 hours a day, a newspaper Monday through Saturday, cable TV with movie channel, local phone calls, high-speed or wireless internet access throughout the hotel and heated underground parking.
We love having you here in Alberta at the Hampton Inn Calgary-Northwest hotel!
Location
Hampton Inn & Suites By Hilton Calgary- University Northwest
2231 Banff Trail, N.W., Calgary, AB
T2M 4L2, Canada
Hours
Reviews
3.8
897 reviews
5 stars
366
4 stars
277
3 stars
100
2 stars
45
1 star
109
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking empathy.
Cleanliness Issues
Several guests reported cleanliness problems, including dusty rooms and unclean bathrooms, which did not meet Hilton's usual standards.
Renovation Complaints
Many customers expressed frustration over ongoing renovations that were not disclosed prior to booking, impacting their overall experience.
Miscommunication
Guests frequently mentioned issues with miscommunication regarding amenities, such as the pool being closed and unexpected charges.
Room Quality
While some rooms were noted as clean and comfortable, others were described as outdated and in need of maintenance.
- AAalex an2 days ago4.0I've stayed at this Hampton Inn location twice now, and my experience really depended on the room type, which is important for future guests to know! 1. My First Stay (Ground Floor Standard Room) - NOISE WARNING My first stay was on the ground floor, and I have to be upfront: it was quite noisy. We were close to the drive-up or parking area, and the sound of cars passing right by the window was noticeable. If you're sensitive to noise and prioritize quiet for sleeping, I would definitely advise against a ground-floor room here. 2. My Second Stay (Suite) - GREAT EXPERIENCE My second visit was in one of the Suites, and it was a night-and-day difference! Comfort & Space: The suite was fantastic. Having the kitchenette was a huge plus, offering more flexibility. Cleanliness: Overall, the suite was very clean and well-maintained. Quietness: Crucially, this room was very quiet. Being higher up and in a suite configuration made all the difference, providing a much more relaxing environment. Final Verdict This is a great hotel, but the room you get matters! Recommendation: If you can, book a suite or request a room on a higher floor to ensure a quiet, comfortable stay. Bottom Line: I would absolutely return, but only for a suite or a non-ground-floor room.
- PRpete r2 days ago4.0clean rooms, clean hotel, the guy at front desk was awesome. afternoon shift. Reno going on thought a better price for medical. over all good.
- KGKevin G6 days ago4.0Excellent staff-genuinely friendly and accommodating. Clean room. We stayed 5 days, and the housekeeping staff maintained the room very well each day. Enjoyed having a big pot of oatmeal (instead of packets) and really appreciated the vegan banana muffins-they tasted homemade! Breakfast staff were friendly and attentive. Good breakfast hours. More breakfast options would always be welcome, such as something made with egg whites and having plain unsweetened Greek yogurt. Very convenient location and underground parking. Would definitely stay here again.
- RWRobin WNov 5, 20251.0Very poorly managed. Was going to visit a friend going through treatment at the nearby hospital. Booked this hotel and 24 hours later my friend passed. I notified the hotel immediately, my booking was for over 6 weeks out. I did book through a 3rd party and when I spoke with the manager they said they would refundd and cancel my booking if the third party agrees. Third party agreed, I have this is writing and now the manager has suddenly dissappeared. I got a message from the hotel saying the booking was canceled, it wasnt, as it is still showing booked. Terrible communication and zero compassion.
- JSJoseph ShawanaOct 29, 20251.0Found a Bug (bed bug) on my mattress. I told the front desk and they gave me a different room right away and said for me to send the picture and vet to their GM which I did right away and she said they are calling an exterminator in and will keep me posted on what they find (still waiting for the caller email from them). I came back to the hotel after some meetings I had and I didn’t want to stay there so the GM told me that they didn’t find anything and was putting the blame towards me. So I left and got a hotel room elsewhere which was the right decision. Over all the front of house staff were great but the General Manager has zero personal skills and doesn’t find a good solution to what transpired.
Frequently Asked Questions About Hampton Inn & Suites By Hilton Calgary- University Northwest
What are the check-in and check-out times at Hampton Inn & Suites By Hilton Calgary- University Northwest?
Check-in time is at 16:00 and check-out time is at 12:00.
Does the hotel provide free Wi-Fi for guests?
Yes, the hotel offers free Wi-Fi in public areas and has a public internet terminal.
Are pets allowed at Hampton Inn & Suites By Hilton Calgary- University Northwest?
Yes, pets including cats and dogs are welcome at the hotel.
Is parking available at the hotel?
Yes, free self-parking is available for guests.
What complimentary breakfast options are available?
Guests can enjoy a free deluxe hot breakfast buffet featuring buffet breakfast options.
Are the hotel facilities accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, an accessible elevator, and is mobility accessible.
What fitness and wellness amenities does the hotel offer?
A fitness center with elliptical machines and treadmills is available for free. The hotel also features an indoor pool and a hot tub.
Can guests find public transit options nearby to explore Calgary?
Yes, the Light Rail Transit (LRT) Station is just up the street from the hotel, providing direct access to downtown Calgary and the Stampede Grounds in under 10 minutes.
What local attractions are near Hampton Inn & Suites By Hilton Calgary- University Northwest that guests might want to visit?
Nearby attractions include the University of Calgary, Foothills Hospital, McMahon Stadium, SAIT, Canada Olympic Park, and the local Zoo, all within easy reach from the hotel.
Are there dining and shopping options near the hotel?
Yes, there are numerous restaurants such as Phil's Restaurants, Red Lobster, and McDonald's, as well as shopping centers within easy walking distance of the hotel.