Best Western Premier Calgary Plaza Hotel & Conference Centre

Reviews

• SA

  Sam A

  1 day ago
  5.0
  Had my wedding here and everything went well. Emily and her team were great to deal with. Everything was easy for us from the inquiry to the end of the night. There was a minor speed bump that they took seriously and corrected it right away with no issues. The setting was good, the food was good, they were available for anything we needed during set up, the wedding and tear down and all for a fair price. We checked out a number of different locations and this one stood out to us. I was satisfied with the service and establishment. I would recommend checking it out if you have any events you're trying to hold. Thanks Emily and team!!
• BM

  Brian McGillivray

  1 day ago
  5.0
  We hosted a business event there in January of 2026. Staff was amazing, event space was amazing, service was amazing!! Charu (our contact person) was so amazing with helping us get everything organized, she should get a raise!! Thanks so much for everything!
• TS

  Tetiana Shepel

  1 day ago
  1.0
  Unfortunately, the overall experience was disappointing. The check-out process was particularly poor. Staff took the key silently, with no greeting, no “thank you”, no farewell, which does not meet even basic hospitality standards. On the morning of check-out, at 10:10 AM, housekeeping knocked on my door and woke me up, despite check-out being at 11:00 AM. This was unnecessary and stressful. An unexplained charge was added immediately after check-out. It was only refunded after I contacted Booking and escalated the issue. Additionally, there were no pool slippers provided, which is inconvenient and unsafe around wet areas. Overall, the lack of professionalism, poor communication, and billing issues made this stay unpleasant. I would not recommend this property.
• CT

  Carmela Tai

  6 days ago
  5.0
  We stayed at Best Western Premier Calgary Plaza for three nights over Christmas as a family and had a great experience. The staff were friendly and welcoming, and check-in was smooth. The room was clean, spacious, and very comfortable, and I especially loved the rooms with a bidet — a great touch. The breakfast staff were incredibly nice, and the breakfast selection was excellent. The pool and hot tub were a big hit with the kids, and the hotel was quiet at night. Overall, it was a relaxing and enjoyable family getaway, and we would definitely stay here again.
• JA

  Jackie A

  Dec 10, 2025
  2.0
  How can a hotel justify having events so loud that music can be heard on the third floor? They did offer to move me higher, only on the second night, but I have mobility challenges and it would be unsafe for me to be out on a higher floor, in case of a need to evacuate. There were several other families on our floor as well so it wasn't just us. When mentioned the noise to the hotel staff at checkout they said, yeah we had Christmas Parties. As if this is a common complaint? The musical was blasting until midnight. We will not be staying here again. In case the hotel staff responds saying they couldn't find a reservation under my name, it was under my spouse.

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