Best Western Plus Suites Downtown

Reviews

• KH

  kendra hiebert

  5 days ago
  4.0
  The 2 bedroom suite ( room 1010) was spacious. especially the living room, but the TV was so small and so far away we could barely see it. We moved the couch closer to the tv ( by about half the room ) and found there were crumbs, hair elastics, and a trading card of some kind under and behind the couch. The beds were very firm and we all woke up with sore backs in the morning. This would be the thing that might make me pick another hotel next trip, and that I would warn others of. The morning breakfast is great. Lots of options, constant refilling and while it was hard to find a place to sit, there is quite a few tables, there was just also a lot of people. As a side note, when we went to order delivery that night for dinner there was no pen or paper pad to write down everyone's order before calling, and when we called silver dragon ( who is on the hotels list of places that deliver to it) they said they don't deliver :(. Also, we had sirens screaming down the street 4+ times in the 1-2 hours we waited for and ate dinner, they sounded like they were right in the room, windows do very little to keep out sound and we were on floor 10. So be aware if you are noise sensitive for sleeping, you might have some city noise, and also the AC in our room had a click/ping/twang it kept doing at irregular intervals. you'd just get used to its pattern to sleep then it would pause......and then ping! and start a new pattern. Reply to hotel: Thank you for the write back. The staff was indeed great at keeping on top of the busy times, and the front desk was very pleasant. kudos to them. Good to know about the product delays, I was kind of wondering as the renovation for 2023/2024 pallet was up in the lobby and we looked at it and we had the new finishes but not the new furnishings. So that explains why we had half the reno lol. I appreciate the prompt update on your delivery services, it shows your really on top of issues. I do miss the little things since covid and wish hotels would bring them back. The pen, paper, magazines of attractions and the hotel directory book. When I worked at a hotel our directory book was laminated pages and you just wiped them down with cleaner between guests. But a mobile one does also update a whole lot faster than 200 books >.< While the sirens didn't really bother us ( we mostly were watching the window to see which direction they headed ) I added it in the review more for people it would effect ( same with the bed, I also don't know if every room has the same mattress type which is why I included the room number, and if they like a firm bed then 1010 might be for them) , but maybe some noise machines or clocks in the room with a noise machine feature could help with the ambient city noise for the people it does effect? or a Bluetooth speaker clock they can play their own phone noise machine through. This could also distract from the AC unit sound if it was normal. I've run into this option in multiple hotels now. We most likely will stay again to see the changes after they are fully finished, we always travel as a family of either 3 adults and a toddler or 5 adults and a toddler so the option of having 3 separate sleeping areas is many times worth a few compromises for us. One last suggestion I would add is that in the living room there is a love seat that sits 2, and a small chair that sits 1, but the room sleeps 4 in the bedrooms and 6 with the fold out. Even with just the 4 of us there it was hard to all be sitting and watching a movie comfortably together, and there was ample space for another chair or even another love seat in the room.
• MC

  michael cleland

  Nov 6, 2025
  5.0
  Very quite building , large 2 bedroom suite was perfect for me my wife and son. There was a decent breakfast and the coffee was so good. We would stay again for sure. It was a great stay.
• ST

  Sam Tadrous

  Oct 23, 2025
  2.0
  My experience at the hotel was highly disappointing. On my first night, the assigned room had a strong, unpleasant odor and lacked proper air circulation, as all the windows were locked. When I turned on the air conditioner, it emitted dust and a rusty smell. On the second night, I requested a room change due to the impact on my comfort and health. The new room smelled better and had a window that could be opened, but the heater was excessively noisy, forcing me to turn it off at night to sleep. The kettle in the new room was rusted inside. Despite assurances from the reception that it would be replaced, the replacement provided was still old and unsafe to use. Attempting to extend my stay for an additional eight nights revealed the biggest issue with service. The staff initially could not match my online booking rate, and when I requested assistance, the sales manager was delayed and appeared indifferent upon arrival. He spent time on the computer but handled the request carelessly, showing minimal concern for my needs or for ensuring a smooth reservation process. Although he eventually agreed to honor the online rate, he left the reception staff to finalize the reservation without clear instructions. As a result, the receptionist quoted a total way higher than my online booking, causing further confusion. I had to complete the reservation online myself and return to the reception for payment. Additionally, my last two 16-night reservations did not receive the promised rewards points. When I raised this issue, the reception simply provided a number to call to complain, rather than offering any proactive solution. Overall, the experience highlighted a lack of professionalism in handling reservations and ensuring customer satisfaction. The sales manager’s careless approach and the reception’s inability to manage the process properly left a very negative impression.
• MO

  M O

  Oct 18, 2025
  5.0
  Great guestroom : large in size , comfortable bed & bedding / linens , nice kitchenette, very clean bathroom with toiletries. However the Housekeeper forgot to make up the room on our 2nd day even though I have already told them to make up the room . Yummy basic breakfast. Love to make our own waffles. Fresh fruits are served .
• TA

  Thomas Arhan

  Oct 14, 2025
  3.0
  I appreciated the level of service and the extra effort the front desk girl put into making guests feel welcome. However, during a busy time with a lineup, I felt like some guests were given more attention than others, which can be tricky when there’s a wait. It was also funny to hear being asked for Google reviews by name, as it’s something I’ve never encountered before and felt a bit uncomfortable. While I understand the importance of feedback, it’s always best when it comes naturally. The hotel’s location was awesome, and nevertheless, I had a good stay and will come back again.

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