Business Details
About
Internet Service ProviderBusiness Networking CompanySatellite and Cable Television Sales and Installation ServiceTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyTelecommunications Equipment SupplierBusiness Internet ServiceCable & Satellite Television Services
Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
3.1
169 reviews
5 stars
63
4 stars
23
3 stars
11
2 stars
13
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful representatives, and unresolved issues.
Service Reliability
Numerous reviews highlighted frequent outages and unreliable internet service, with customers expressing frustration over inconsistent connectivity.
Installation Experience
Some customers praised the installation process and technicians for being knowledgeable and efficient, although there were also complaints about missed appointments.
Billing Issues
Customers frequently mentioned unexpected price increases and billing errors, leading to dissatisfaction with the company's pricing practices.
Equipment Problems
Several reviews noted issues with outdated or malfunctioning equipment, contributing to service disruptions and customer frustration.
- CHC Heath2 days ago4.0Typical astound center.
- DSD SNov 6, 20255.0Very nice people to deal with. Every time I have been in the store very professional. Thank you.
- AAAlvarinoOct 30, 20255.0Great job, diagnosed the problem further realy fast. Great job Robert. Thank you 😊
- SGSteve GillOct 20, 20252.0Customer service is abysmal. They are billing me wrong and promised to fix it. NO, I have to call again. Called twice and the automated idiot was transferring me and I got hung on twice. My service is not living ups to its advertised speed and has gaps. They are the only choice or I would be gone. when it was Wave it was much better . Combining companies and growing never works.
- TWTerri WilletteOct 1, 20251.0In Port Townsend, Astound has aged equipment that fails constantly for short intermittent outages whenever the wind blows. I called customer service requesting to speak to management about updating equipment and was told I'd have to drive the 40 minutes to their office. Thank goodness Jefferson County PUD is installing Fiber in my area soon.
Frequently Asked Questions About Astound | Sequim
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet services?
Yes, Astound offers a 2 year price lock on any speed.
Is a contract required to get internet services from Astound?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem or router for Astound services?
Yes, customers can use their own modem/router with speeds up to 1500 Mbps. For speeds above 1 gig, refer to recommended guidelines.
How long does it take to install internet services at my home through Astound?
You can schedule a move up to 30 days before your move-in date. If eligible for self-installation, services can activate as soon as you move in.
Does Astound offer self installation for internet services?
Yes, self-installation is available for the modem. Other equipment requires a technician installation. See the self-installation guide for details.
What internet speeds does Astound offer?
Astound offers speeds including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig depending on location.
Is fiber internet available with Astound Broadband in Sequim?
Yes, Astound’s fiber-powered network is available in select locations with speeds up to 5 Gig.
What are Astound Sequim's business hours?
Astound Sequim is open Monday to Friday from 9:00 AM to 1:00 PM and 2:00 PM to 6:00 PM, and closed on weekends.
What nearby stores can I visit when I come to Astound Sequim at 1400 W Washington St?
Nearby stores include GameStop for video games, Sherwin-Williams for hardware needs, and T-Mobile or T-Mobile Authorized Retailer for mobile phone services, which might be useful if you need mobile connectivity alongside your internet service.
Are there any nearby dining options near Astound Sequim?
Yes, you can find dining options like IHOP for breakfast and brunch, Jack in the Box for fast food burgers, Taco Time NW for Mexican fast food, and Koto Teriyaki & Sushi for Asian cuisine near Astound Sequim.
What nearby services are available near Astound Sequim location?
Nearby services include The UPS Store and UPS Authorized Shipping Outlet for shipping needs, Kitsap Bank for financial services, and Sunrise Dental for dental care, making it convenient to run errands when visiting Astound Sequim.