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Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Astound is, by far, the WORST internet provider i have dealt with. And I've had Comcast. I constantly have to re-sign in my devices and switch to mobile data. Internet reliability is null. Unfortunately I live in a building that Astound is hard wired into. So. I have no other option.
If you have a different choice for interwebs providers, take it..
EN
Evie Nebe
5 days ago
1.0
We reached out from our business after they came through offering their services in our building. Our contact was extremely rude and said they were not a good fit for our business after we sent them our current pricing for possible price matching. He stated that since we were just looking for better pricing and not faster speeds he wouldn't be working with us. We never expected special pricing, we were just interested in what they were offering the building. I would recommend any businesses looking for better service to avoid working with them.
JB
Jay Bhairaviya
Mar 3, 2026
5.0
Jordan was excellent in doing our connection. He was thorough and also asked for customer feedback for the whole process to improve manual touchpoints.
Customer service representative was not very helpful when i had called. This visit by technician was not required as everything could have been done remotely if customer service waa equipped to do it
DJ
Daniel Jankovic
Mar 1, 2026
1.0
I have been an Astound Broadband Powered by Wave customer for over 3 years and only called recently to upgrade from 1 Gbps to their advertised 1.5 Gbps plan. The experience has been extremely frustrating and confusing.
First, I was told they could not upgrade my existing rented modem even though it was working fine. I have been paying roughly $23/month to rent their modem and have spent close to $1,000 over time in rental fees alone.
I purchased my own modem to avoid rental costs and called support for activation. The representative was polite and setup was easy, but the modem began disconnecting at least once per day. When I called back for troubleshooting, the solution offered was to buy another modem.
I then purchased a top-tier Netgear Nighthawk CM3000 DOCSIS 3.1 modem (up to 2.5 Gbps capable) and upgraded my home network with a high-end ASUS WiFi 7 router. After installation, I was still told my service was limited to 1 Gbps. Support repeatedly insisted my modem “only supports 1 Gbps,” which is simply incorrect based on manufacturer specs.
After escalating to a supervisor, I was told I needed to buy a TP-Link AX5400 router in order for them to approve 1.5 Gbps service. This makes no technical sense since routers do not determine cable provisioning speeds, and I already own significantly higher-end equipment.
At this point I am left wondering if:
• customer-owned equipment is not properly provisioned on their system
• my neighborhood infrastructure is not actually ready for higher speeds
• or support staff simply lack training on modern hardware
The communication has been inconsistent, the guidance contradictory, and I have spent significant money based on advice that does not appear accurate. I will be escalating this issue to executive support and requesting clarification from senior technical staff.
KT
Kyle Thackray
Feb 24, 2026
1.0
To be clear this review is of the company as a whole (not the Seattle location specifically) but Astound is one of the worst companies I've ever had the displeasure of dealing with. Every few months my bill would go up by $20-$30 and I'd have to call in and ask them to lower it again. I realize this is somewhat common practice with ISPs but Astound does it more frequently and larger increases than I have dealt with in the past.
For reference, at the end of 2024 my bill was $76/month. In Jan 2025 it jumped to $112, I called and they lowered it back to $79, which stayed for 4 months, before it jumped to $84 for 7 months, and then jumped again to $109 two months ago. My service has never changed. Also, when I would run a speed test I never got more than 50% of the quoted speed, often less.
I FINALLY have another option in my area and when I called to cancel my Astound service of course they offered better service at a lower price (which I declined) and was also told that even though I requested to cancel on 2/24 I have to pay through the end of the billing cycle on 3/18 because "that's their policy". Very glad to be done with them, good riddance.
Frequently Asked Questions About Astound | Seattle
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on their internet plans?
Yes, Astound offers a 2 year price lock on any speed plan.
Is there a contract required to get internet service from Astound?
No, Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound's internet services?
Yes, customers can use their own modem/router for speeds up to 1500 Mbps. For speeds above 1 gig, refer to the recommended equipment guidelines.
What are the installation options and timelines for Astound services?
You can schedule a move up to 30 days before your move-in date. Self-installation is eligible for some locations and can activate service immediately upon move in; otherwise, a technician visit is required.
What internet speed options does Astound offer?
Astound offers speeds ranging from 300 Mbps up to 5 Gig, including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig, subject to availability in your area.
Is fiber internet available through Astound Broadband in Seattle?
Yes, Astound’s fiber-powered network is available in select locations with speeds up to 5 Gig.
What wireless internet services are available for home use?
Astound offers Enhanced Whole Home WiFi with multiple access points and TrueMesh technology for fast, reliable WiFi throughout your home.
Can I bundle my internet and mobile services with Astound?
Yes, Astound Broadband offers various bundle plans to build the perfect package tailored to your needs and lifestyle.
What nearby services can I visit before or after stopping by Astound at 900 Lenora Street?
You can visit nearby places such as Swan Healthy Gourmet cafe for tea and snacks, Westlake Cleaners for laundry services, or Salon Azur for hair care, making your trip convenient and enjoyable.
Are there recreational or wellness spots close to Astound's Seattle location?
Yes, nearby you can find Mana Massage Therapy for relaxation, Heroics Training for fitness, and DRYP yoga studio to unwind before or after your visit to Astound.
Where can I find parking or transit options when visiting Astound in Seattle?
There is nearby Parking available to facilitate your visit to Astound’s location at 900 Lenora Street, helping you easily access the business.
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