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Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
3.7
304 reviews
5 stars
182
4 stars
16
3 stars
13
2 stars
9
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Technicians are consistently praised for their professionalism, friendliness, and helpfulness during service calls.
Technical Expertise
Customers appreciate the technicians' knowledge and ability to resolve issues efficiently, often going above and beyond to ensure satisfaction.
Service Reliability
While many customers report positive experiences, there are complaints regarding internet reliability and billing issues that have led to dissatisfaction.
Installation Experience
Installation services are generally well-received, with many customers noting smooth and efficient setups.
Communication Issues
Some customers expressed frustration with the automated phone system and billing communication, indicating a need for improvement in these areas.
- CCCathy2 days ago5.0Glenn did a great job installing our new WiFi system. He spent time explaining things in detail to us and making sure we understood everything. Thanks, Glenn!
- CBCharles BeckDec 3, 20251.0The Internet gos out like every few hours and I have the unlimited plan every single day I've had them check it and reset it but the same bs happens and I have to unplug it and plug it back in to get it to work the service is not reliable at all
- RSRob StoneDec 2, 20251.0Very poor skills with troubleshooting and problem solving. Monthly bill changes constantly. Internet shuts off 4 to 5 times a day for the past 8 months with no solution. This area needs serious help with connectivity options.
- TRTracy RossDec 2, 20255.0This guy is a champ! Patient with me across the board! Please give him a raise! Ive never been treated so well with the same patience. He smiled the whole time and stayed till the end . Thank you Glen!
- JHJessica HernandezNov 22, 20255.0The tech Robert was super helpful and very knowledgeable with quick service. The Astound Sequim location has wonderful customer service and were very friendly.
Frequently Asked Questions About Astound | Port Angeles
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet speeds?
Yes, Astound offers a 2 year price lock on any speed.
Is there a contract required for Astound internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I use my own modem or router with Astound services?
Yes, customers can use their own modem/router with speeds up to 1500 Mbps. For speeds above 1 gig, please refer to the recommended guidelines.
What are the installation options for Astound internet at my home?
You can schedule a move up to 30 days prior to your move-in date. If eligible for self-installation, services can be activated as soon as you move in; otherwise, a technician installation is required.
What internet speeds does Astound offer in Port Angeles?
Astound offers several speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig in select areas.
Is fiber internet available through Astound in Port Angeles?
Yes, Astound’s fiber-powered network with speeds up to 5 Gig is available in select locations including Port Angeles.
What are Astound's business hours at the Port Angeles location?
Astound in Port Angeles is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM and 2:00 PM to 6:00 PM, and closed on Sunday.
What payment options does Astound accept at their Port Angeles location?
Astound accepts American Express, Cash, Check, Discover, MasterCard, and Visa for payment.
What are some nearby places to Astound in Port Angeles that customers might visit?
Nearby places include Albright Networks (IT service and electronics), Laurel Lanes Bowling Center (entertainment), and First Federal Bank, which could be convenient stops before or after your visit.
How can nearby transportation services help me reach Astound in Port Angeles?
Dungeness Bus Line, a nearby bus station, provides transportation options to reach Astound conveniently in Port Angeles.
Are there any local attractions near Astound in Port Angeles worth visiting?
Yes, Sol Duc Hot Springs, a natural hot springs and national park, is nearby and a great place to visit before or after your appointment with Astound.