Astound | Port Angeles

3.7
304 reviews

About

Internet Service ProviderBusiness Networking CompanySatellite and Cable Television Sales and Installation ServiceTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyTelecommunications Equipment SupplierBusiness Internet ServiceCable & Satellite Television Services
Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support. We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.

Location

Astound | Port Angeles
112 W 8th St, Port Angeles, WA
98362, United States

Hours

Reviews

3.7
304 reviews
5 stars
182
4 stars
16
3 stars
13
2 stars
9
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Technicians are consistently praised for their professionalism, friendliness, and helpfulness during service calls.

Technical Expertise

Customers appreciate the technicians' knowledge and ability to resolve issues efficiently, often going above and beyond to ensure satisfaction.

Service Reliability

While many customers report positive experiences, there are complaints regarding internet reliability and billing issues that have led to dissatisfaction.

Installation Experience

Installation services are generally well-received, with many customers noting smooth and efficient setups.

Communication Issues

Some customers expressed frustration with the automated phone system and billing communication, indicating a need for improvement in these areas.
  • CC
    Cathy
    2 days ago
    5.0
    Glenn did a great job installing our new WiFi system. He spent time explaining things in detail to us and making sure we understood everything. Thanks, Glenn!
  • CB
    Charles Beck
    Dec 3, 2025
    1.0
    The Internet gos out like every few hours and I have the unlimited plan every single day I've had them check it and reset it but the same bs happens and I have to unplug it and plug it back in to get it to work the service is not reliable at all
  • RS
    Rob Stone
    Dec 2, 2025
    1.0
    Very poor skills with troubleshooting and problem solving. Monthly bill changes constantly. Internet shuts off 4 to 5 times a day for the past 8 months with no solution. This area needs serious help with connectivity options.
  • TR
    Tracy Ross
    Dec 2, 2025
    5.0
    This guy is a champ! Patient with me across the board! Please give him a raise! Ive never been treated so well with the same patience. He smiled the whole time and stayed till the end . Thank you Glen!
  • JH
    Jessica Hernandez
    Nov 22, 2025
    5.0
    The tech Robert was super helpful and very knowledgeable with quick service. The Astound Sequim location has wonderful customer service and were very friendly.

Frequently Asked Questions About Astound | Port Angeles

Does Astound offer a price lock?

Yes, Astound offers a 2 year price lock on any speed.

Do I need a contract to get internet services?

Astound Broadband does not require a mandatory contract for internet services.