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About
Internet Service ProviderBusiness Networking CompanySatellite and Cable Television Sales and Installation ServiceTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyTelecommunications Equipment SupplierBusiness Internet ServiceCable & Satellite Television Services
Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Hours
Reviews
3.4
179 reviews
5 stars
95
4 stars
7
3 stars
6
2 stars
9
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of technicians, while others reported frustrating experiences with customer support and billing issues.
Technical Expertise
Technicians were frequently described as knowledgeable and efficient, successfully resolving issues and providing clear explanations.
Service Reliability
Customers expressed mixed feelings about service reliability, with some experiencing frequent outages and slow internet speeds, while others reported satisfactory performance.
Billing Issues
Numerous reviews highlighted concerns over billing practices, including unexpected price increases and difficulties in resolving billing errors.
- EJEfren Dela Cruz Jr1 day ago5.0Justin was amazing, thorough and the processs was quick and easy.
- SSSubarc4 days ago1.0Astound’s billing practices are predatory. If you cancel service even a few days into the month, they charge you for the entire billing cycle. No proration. No refund. You pay for service you are not using. What makes this worse is that Astound quietly changed this policy and did not notify customers. Their excuse is that the update was “posted on the website” — buried at the bottom — instead of being communicated by email or on bills. I have a chat transcript where Astound’s own representative admitted they did not inform customers of this change. This is not transparency. It’s a deliberate attempt to slip a material billing change past customers and collect extra money on the way out. If you’re considering Astound, assume they will squeeze every last dollar out of you and hide behind fine print when you call them out. Read everything, take screenshots, and don’t expect fair treatment when you cancel. Avoid if you have other options.
- MGMatt Graves4 days ago5.0Great customer service. The field technician Justin is super helpful and does great work.
- JDJ d5 days ago5.0Great customer service. Knowledgeable and friendly.
- MCMike CaseyDec 4, 20255.0Please know how helpful Jolyne in the LaConner office was signing me up for Direct TV. Her patience and persistence to get me registered we're exemplary. Dealing with a rather abrasive Direct TV added to an already complicated process, but Jolyne managed to work through it all. She's a real asset to your company given technical skills and people skills.
Frequently Asked Questions About Astound | La Conner
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on internet services?
Yes, Astound offers a 2 year price lock on any speed.
Is a contract required to get internet services from Astound?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem or router to use with Astound's internet service?
Yes, customers can use their own modem/router with speeds up to 1500 Mbps, following recommended guidelines for equipment needed for speeds above 1 gig.
Does Astound offer self-installation options for internet services?
Yes, you can set up your Astound modem with the self-installation guide, though other equipment may require professional installation.
What internet speeds does Astound provide?
Astound offers speeds including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig; availability varies by location.
Is fiber internet service available at Astound in La Conner?
Yes, Astound’s fiber powered network is available in select locations with speeds up to 5 Gig.
What are the business hours of Astound | La Conner?
Astound | La Conner is open Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM and 2:00 PM to 6:00 PM, and closed on Sundays.
What payment options does Astound | La Conner accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Which popular nearby places can I visit around Astound | La Conner?
Nearby you can visit La Conner Thai Garden for dining, Gail Harker Center for Creative Arts for arts and entertainment, and Stompin Grounds Coffee Co for coffee and ice cream.
Are there any nearby cafes where I can relax before or after visiting Astound | La Conner?
Yes, Beaver Tales Coffee and Stompin Grounds Coffee Co are nearby cafes where you can enjoy coffee and relax.
Can nearby transit or service centers help me when visiting Astound | La Conner?
Yes, the Tillinghast Postal and Business Center nearby offers printing, notary, and shipping services that might be useful when visiting Astound.