Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Virginia Beach. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.7
603 reviews
5 stars
291
4 stars
95
3 stars
64
2 stars
32
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported rude behavior and unhelpfulness.
Service Reliability
Many customers expressed frustration with frequent internet outages and poor service reliability, leading to dissatisfaction with the overall service.
Store Experience
The store environment is generally viewed positively, with comments on cleanliness and quick service, although some noted long wait times during busy periods.
Technical Issues
Numerous reviews highlighted ongoing technical issues with internet connectivity and equipment, leading to customer frustration and dissatisfaction.
- JJJohn-Jay3 days ago3.0I hate Cox so much...I just cant give them a great review.
- KPKathy ParsonsNov 28, 20255.0Had issue with home home service and went to store for help. Took less than 10 mins to get home phones working again. Have always had the best service at this store. Everyone polite, friendly and helpful
- MWMadison WestOct 31, 20255.0I was very pleasantly surprised by the service I received during my visit to Cox! I want to give a special shoutout to Laila - she was awesome! Laila provided exceptional customer service. She was knowledgeable, patient, and took the time to walk me through all of my options so I could make an informed decision. It’s rare these days for customer service to exceed my expectations, but Laila absolutely did. She deserves major kudos - thank you!
- BKBill KolovaniOct 25, 20255.0Fast and friendly
- HGHemant GaurOct 4, 20251.0Bad customer service and rude employees.
Frequently Asked Questions About Cox Store
What types of services does the Cox Store in Virginia Beach offer?
The Cox Store offers Home Internet Service, Mobile Cellular Service, Cable and Streaming Service, Equipment Pick up and Drop off, and Bill Payment.
What are the operating hours of the Cox Store?
The Cox Store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. On some holidays like December 24 and 31, it closes early at 4:00 PM, while it remains closed on November 27, December 25, and January 1.
What payment options are accepted at the Cox Store?
The Cox Store accepts American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Where is the Cox Store located in Virginia Beach?
The Cox Store is located at 4701 Virginia Beach Blvd, Suite 220, Virginia Beach, VA 23462, USA.
Which mobile device brands are available at the Cox Store?
The Cox Store offers Apple Mobile Devices and Samsung Mobile Devices.
What internet and mobile plans does the Cox Store provide?
The Cox Store provides ultra-fast Multi GIG Internet, next-generation 5G mobile plans, and offers exclusive deals on Internet + Mobile plans.
Is there nearby public transportation or landmarks to help find the Cox Store?
The Cox Store is near well-known places such as Charles Schwab bank, Sentara Urgent Care, and Wegmans supermarket, which can help customers locate the store easily in Virginia Beach.
Are there dining options near the Cox Store in Virginia Beach?
Yes, The Burger Bar by Wegmans and Sakura Japanese Restaurant are nearby dining options where customers can enjoy a meal before or after visiting the Cox Store.
What other retail services are available near the Cox Store?
Nearby retail services include Office Depot Tech for computer support and repair, Redbox kiosks for rentals, and Mattress Firm Virginia Beach for sleep needs.
How can social media help me stay updated with the Cox Store?
You can follow Cox Store on Facebook at CoxSolutionsStoreVirginiaBeach, Twitter at @CoxComm, and Instagram at coxcommunications to receive updates, offers, and support.