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Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Virginia Beach. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.7
602 reviews
5 stars
290
4 stars
95
3 stars
64
2 stars
32
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised friendly and helpful staff, while others reported rude and unhelpful interactions.
Service Reliability
Numerous complaints about frequent internet outages and poor service reliability, leading to customer frustration.
Store Experience
Generally positive feedback about the store environment being clean and staff being knowledgeable and efficient.
Long Wait Times
Customers expressed dissatisfaction with long wait times and understaffing during busy periods.
Technical Issues
Many customers reported ongoing technical issues with internet service and dissatisfaction with the resolution process.
- MWMadison WestOct 31, 20255.0I was very pleasantly surprised by the service I received during my visit to Cox! I want to give a special shoutout to Laila - she was awesome! Laila provided exceptional customer service. She was knowledgeable, patient, and took the time to walk me through all of my options so I could make an informed decision. It’s rare these days for customer service to exceed my expectations, but Laila absolutely did. She deserves major kudos - thank you!
- BKBill KolovaniOct 25, 20255.0Fast and friendly
- HGHemant GaurOct 4, 20251.0Bad customer service and rude employees.
- COCecil OtienoOct 1, 20255.0Quick and friendly service.
- TJTyler Ingram (Jolly)Aug 31, 20251.0Terrible service. Back in the early 2000s, sure. Never an issue. Today, the opposite. Quite honestly the worst service provider, worse than Comcast (who owns them!). Speaking as someone who had Comcast in the past, they are superior in almost every way. I have to suffer with this service as they are the only provider in my neighborhood. Service is constantly dropping, and their only solution is to turn your modem/router off and on again. And in many cases this is DAILY. GO WITH LITERALLY ANY ONE ELSE. They are overrated, overpriced, and over moronic. I once went to cancel their service and spent 3 hours on the phone. After several transfers and 2 disconnects, I said I was recording the call and they transferred me to someone who intentionally spoke so quietly I could not hear nor understand them. Afterwhich pointing out that I was recording the call did they "conveniently" fix their headset, I was finally able to cancel my service. To my great dismay, I have to use their service again as they are the only provider for my neighborhood. Quiet literally proving that their give little to no care to the customers under their monopoly on neighborhoods. They are so bad, people LITERALLY make apartment rental decisions and home purchases on the information oh who services the area. I have declined many apartments and homes myself over Cox being the only provider. I am stuck with them once more due to misinformation as to the providers of my home (which is Cox once again). There is a reason their name is Cox, rightly due to what they use against you on a regular and constant basis.
Frequently Asked Questions About Cox Store
What types of services does the Cox Store in Virginia Beach offer?
The Cox Store offers Home Internet Service, Mobile Cellular Service, Cable and Streaming Service, Equipment Pick up and Drop off, and Bill Payment.
What are the operating hours of the Cox Store?
The Cox Store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. On some holidays like December 24 and 31, it closes early at 4:00 PM, while it remains closed on November 27, December 25, and January 1.
What payment options are accepted at the Cox Store?
The Cox Store accepts American Express, Cash, Check, Discover, Mastercard, and Visa payments.
Where is the Cox Store located in Virginia Beach?
The Cox Store is located at 4701 Virginia Beach Blvd, Suite 220, Virginia Beach, VA 23462, USA.
Which mobile device brands are available at the Cox Store?
The Cox Store offers Apple Mobile Devices and Samsung Mobile Devices.
What internet and mobile plans does the Cox Store provide?
The Cox Store provides ultra-fast Multi GIG Internet, next-generation 5G mobile plans, and offers exclusive deals on Internet + Mobile plans.
Is there nearby public transportation or landmarks to help find the Cox Store?
The Cox Store is near well-known places such as Charles Schwab bank, Sentara Urgent Care, and Wegmans supermarket, which can help customers locate the store easily in Virginia Beach.
Are there dining options near the Cox Store in Virginia Beach?
Yes, The Burger Bar by Wegmans and Sakura Japanese Restaurant are nearby dining options where customers can enjoy a meal before or after visiting the Cox Store.
What other retail services are available near the Cox Store?
Nearby retail services include Office Depot Tech for computer support and repair, Redbox kiosks for rentals, and Mattress Firm Virginia Beach for sleep needs.
How can social media help me stay updated with the Cox Store?
You can follow Cox Store on Facebook at CoxSolutionsStoreVirginiaBeach, Twitter at @CoxComm, and Instagram at coxcommunications to receive updates, offers, and support.