Cox Store

4.0
257 reviews
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Business Details

2173 Upton Dr., Virginia Beach, VA
23454, United States
(757) 716-3560
https://www.cox.com/residential/local/stores/va/virginia-beach/2173-upton-dr.html
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About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Virginia Beach. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
2173 Upton Dr., Virginia Beach, VA
23454, United States

Hours

Reviews

4.0
257 reviews
5 stars
153
4 stars
33
3 stars
21
2 stars
8
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Kevin and Khalil providing exceptional service.

Service Issues

Numerous reviews highlighted ongoing problems with internet service, including frequent outages and billing issues, leading to significant customer frustration.

Store Experience

Customers generally reported positive experiences in-store, noting quick service and helpful staff, although some mentioned long wait times.

Pricing Concerns

Several reviews expressed dissatisfaction with pricing, describing it as high and feeling trapped by the costs associated with service.
  • JH
    John Herrmann
    Jan 2, 2026
    5.0
    Kevin at Red Mill is knowledgeable, friendly, cheerful and happy to help. Great customer service. Thanks!!
  • EK
    Ethan Kitchen
    Dec 19, 2025
    5.0
    Very helpful and friendly staff. Even though they were a little busy on a Saturday morning, I was greeted immediately, and was squared away in a timely fashion.
  • ND
    Nick Dolenuck
    Nov 22, 2025
    1.0
    Cox is terrible. The product sucks, customer service sucks, and they do not care.
  • KA
    Katie Ailiff
    Aug 8, 2025
    1.0
    Been trying to get service connected to our new house and its ridiculous with the miscommunication amongst the departments there. They stood us up on our appointment for the third time today. And then the manager at the store is like a child, chewing gum every time we had to go up there and just taking no accountability. Seems like the laziest staff ive ever encountered anywhere. I always heard people in the Strawbridge area hate Cox and now I know why.
  • NP
    No Justice No Peace
    Aug 8, 2025
    5.0
    Khalil is THE best and will be sorely missed. Godspeed.
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Frequently Asked Questions About Cox Store

What are the operating hours of Cox Store in Virginia Beach?

The Cox Store in Virginia Beach is open from 10:00 AM to 6:00 PM Monday through Saturday and is closed on Sundays.

Is the Cox Store closed on any upcoming holidays?

Yes, the Cox Store is closed on November 27, 2025, December 25, 2025, and January 1, 2026. It has reduced hours (10:00 AM to 4:00 PM) on December 24 and December 31, 2025.