Cox Store

3.9
254 reviews
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Business Details

2173 Upton Dr., Virginia Beach, VA
23454, United States
(757) 716-3560
https://www.cox.com/residential/local/stores/va/virginia-beach/2173-upton-dr.html
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About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Virginia Beach. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
2173 Upton Dr., Virginia Beach, VA
23454, United States

Hours

Reviews

3.9
254 reviews
5 stars
150
4 stars
33
3 stars
21
2 stars
8
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Kevin and Khalil for their exceptional service.

Service Issues

Numerous reviews mentioned ongoing problems with internet service, including frequent outages and billing issues, leading to frustration among customers.

Store Experience

Customers generally reported positive experiences in-store, noting quick service and helpful staff, although some mentioned long wait times.

Pricing Concerns

Several reviews expressed dissatisfaction with pricing, describing it as high and feeling trapped by costs associated with service changes.

Mixed Reviews

While many customers had positive interactions, there were significant complaints about the overall company service and support, indicating a divide in customer satisfaction.
  • ND
    Nick Dolenuck
    2 days ago
    1.0
    Cox is terrible. The product sucks, customer service sucks, and they do not care.
  • KA
    Katie Ailiff
    Aug 8, 2025
    1.0
    Been trying to get service connected to our new house and its ridiculous with the miscommunication amongst the departments there. They stood us up on our appointment for the third time today. And then the manager at the store is like a child, chewing gum every time we had to go up there and just taking no accountability. Seems like the laziest staff ive ever encountered anywhere. I always heard people in the Strawbridge area hate Cox and now I know why.
  • NP
    No Justice No Peace
    Aug 8, 2025
    5.0
    Khalil is THE best and will be sorely missed. Godspeed.
  • DB
    Debra Brooks
    Aug 7, 2025
    5.0
    Kevin Miller was the best! He took his time with us and even saved us money.
  • JC
    Jay Cool
    Jul 11, 2025
    3.0
    Oysters were small, entrees ok.
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Frequently Asked Questions About Cox Store

What are the operating hours of Cox Store in Virginia Beach?

The Cox Store in Virginia Beach is open from 10:00 AM to 6:00 PM Monday through Saturday and is closed on Sundays.

Is the Cox Store closed on any upcoming holidays?

Yes, the Cox Store is closed on November 27, 2025, December 25, 2025, and January 1, 2026. It has reduced hours (10:00 AM to 4:00 PM) on December 24 and December 31, 2025.