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Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Roanoke. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
2.9
784 reviews
5 stars
269
4 stars
94
3 stars
60
2 stars
41
1 star
320
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some found staff friendly and helpful, while others reported long wait times and unhelpful responses.
Service Reliability
Frequent complaints about internet outages and unreliable service, with many customers expressing frustration over constant interruptions.
Pricing Issues
Customers noted rising prices and dissatisfaction with the value for money, often feeling overcharged for the service provided.
Store Experience
In-store experiences varied; some praised the efficiency and friendliness of staff, while others criticized long wait times and poor management.
Technical Support
Technical support received negative feedback, with customers reporting difficulties in resolving issues and being passed around between representatives.
- TCThe Congoo3 days ago1.0I paid for a week. Spent 20 and I get to use it for 4 days and 3 days it was cutting on and off. But they didn't refund me or fix my problem. What a steal.. I recommend for you people. Don't use cox if they are going to do that. Go to spectrum or better internet provider.
- LLLisa LipscombNov 4, 20251.0A bunch of rip offs, I had my service disconnected on Aug 29 and ur still billing me, and no one will talk to me about it, and no one speaks English bunch if rip offs!
- DADeysi AlvarezOct 20, 20255.0Very friendly
- MRMelvin RichardsonOct 11, 20254.0I actually returned my Cox boxes for cable. They were efficient in getting that done.
- DBDee BeebeSep 25, 20255.0As soon as I entered the store, a friendly employee approached me, and we sat down. I went over what I needed was internet only, and what my needs were, like streaming movies, being in my phone, and of course my budget. She helped me find a very reasonably priced service. I walked out with a modem in hand, no contract and a fair price. As someone who resist setting up electronics, this was as easy as 1, 2 & 3! I like when things fall into place so seamlessly!
Frequently Asked Questions About Cox Store
What products and services does the Cox Store in Roanoke offer?
The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, the latest Apple and Samsung mobile devices, home internet service, mobile cellular service, cable and streaming service, equipment pick up and drop off, and bill payment services.
What are the Cox Store's regular operating hours?
The Cox Store is open Monday through Saturday from 10:00 AM to 7:00 PM and is closed on Sundays.
Is the Cox Store open on public holidays?
The Cox Store is closed on November 27, 2025; December 25, 2025; and January 1, 2026. It operates with reduced hours, 10:00 AM to 4:00 PM, on December 24 and December 31, 2025.
Where is the Cox Store in Roanoke located?
The Cox Store is located at 1414 Towne Square Blvd, Roanoke, VA 24012, USA.
What payment options are accepted at the Cox Store?
The Cox Store accepts American Express, Cash, Check, Discover, Mastercard, and Visa payment options.
What is the best way to contact the Cox Store?
You can contact the Cox Store by phone at +1 540-266-7077 or visit their Facebook page at https://www.facebook.com/974914832625452.
Which nearby stores can customers visit along with the Cox Store in Roanoke?
Nearby stores include Mattress Firm for bedding needs, Jaclyn's Hallmark Shop for gifts and stationery, and Lowe's Home Improvement for home projects.
Are there dining options near the Cox Store for customers to grab a meal?
Yes, customers can visit nearby dining options such as Taco Riendo food truck, Golden Corral Buffet & Grill, Sonic Drive-In, and Popeyes Roanoke VA for a variety of meal choices.
What nearby services can help customers with shipping or money transfer after visiting the Cox Store?
Nearby services include the UPS Access Point location for shipping needs and Western Union for money transfer services.
Are there any nearby retail or specialty shops customers might explore after visiting the Cox Store?
Customers can explore nearby retail and specialty shops such as Party City for party supplies, Shoe Carnival for footwear, America's Best Contacts & Eyeglasses for eyewear, and Ross Dress for Less for clothing.