Business Details
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Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Norfolk. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.7
791 reviews
5 stars
392
4 stars
124
3 stars
81
2 stars
46
1 star
148
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and professional service provided by staff members, particularly highlighting individuals like Bryan, Kashema, and Pirro for their exceptional assistance.
Service Issues
Numerous reviews mentioned frequent internet outages and poor connectivity, with customers expressing frustration over the reliability of the service.
Store Experience
Customers generally reported positive experiences in-store, noting quick service and helpful staff, although some mentioned long wait times.
Pricing Concerns
Several reviews criticized the high prices for the service, with some customers feeling that the cost did not match the quality of service received.
Mixed Reviews
While many customers had positive interactions with staff, others reported negative experiences, particularly regarding customer service over the phone and issues with billing.
- AFAnthony FauntleroyNov 2, 20255.0Great experience! Staff was courteous and helpful. They even commented on my cologne. I was in and out in less than 5 minutes.
- SPSherri ParkerNov 1, 20255.0Mike was a great technican that helped me with patience and kindness from Sherri Berri
- DPDoug PalmateerOct 13, 20255.0Helped me with all my needs!
- GMGenevieve MojonnierOct 11, 20255.0We just stopped in the store and worked with Daeshona! Could not be more happy about our experience. She helped us navigate a few hiccups, made our care feel prioritized, and was very informative. This is my third internet provider I have worked with and hands down the best. If you decide to swing in this branch, definitely seek out Daeshona!
- TNTshibambe christian nsapoOct 8, 20254.0Friendly and professional !
Frequently Asked Questions About Cox Store
What types of Internet and mobile services does Cox Store in Norfolk offer?
Cox Store in Norfolk offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and cable services to meet your connectivity needs.
What are the operating hours of Cox Store in Norfolk?
Cox Store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM. It is closed on certain holidays like Thanksgiving and Christmas Day.
Which payment methods are accepted at Cox Store?
The store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Can I purchase both Apple and Samsung mobile devices at the Cox Store?
Yes, Cox Store offers both Apple Mobile Devices and Samsung Mobile Devices.
What services can customers access at Cox Store besides buying devices?
Customers can sign up for Home Internet Service, Mobile Cellular Service, Cable and Streaming Service, pick up or drop off equipment, and pay bills.
Where is Cox Store located and how can I contact them?
Cox Store is located at 1140 North Military Highway, Ste. 810, Norfolk, VA 23502. You can contact them at +1 757-228-1971.
Are there any dining options near Cox Store for a meal before or after visiting?
Yes, there are several nearby restaurants including Wings N Things Va for American-style chicken, Qdoba Mexican Grill for Mexican cuisine, and Panera Bread, a cafe and bakery.
If I'm visiting Cox Store and need to access banking services nearby, where can I go?
Nearby you can find Navy Federal Credit Union for financial advising and installments, as well as ATMs like PNC ATM and The Exchange Network for cash access.
Are there any nearby convenience stores or gas stations close to Cox Store?
Yes, Kangaroo Express is nearby offering convenience store items and gas services, and Wawa is also close by providing coffee, convenience, and deli options.
What brands and product categories does Cox Store mainly represent?
Cox Store represents Cox Communications and offers products in categories such as Internet Service Provider, Cell Phone Store, Cable Company, and Electronics Store.