Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Norfolk. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.7
796 reviews
5 stars
394
4 stars
124
3 stars
81
2 stars
46
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals who provided exceptional service.
Service Issues
Numerous reviews highlighted ongoing problems with internet connectivity, including frequent outages and slow speeds, leading to frustration among customers.
Mixed Experiences
While some customers reported quick and efficient service, others experienced long wait times and poor customer support, indicating inconsistency in service quality.
Pricing Concerns
Several reviews expressed dissatisfaction with pricing, citing high costs for unreliable service and unexpected charges.
- AAaroura5286 days ago1.0Tried contacting support and waited 1 hour in their "live" chat, never received a response and tried calling only to get hung up on as soon as someone answered.
- JKjohn kiesow6 days ago1.0Terrible service at cox Our internet constantly falls off... I call and get placed on 30min holds to only get placed on another 30min hold and still haven't gotten our service fixed Been this way now for 4 days and no one listens
- TDTony DensonDec 27, 20255.0In and out. Great service!
- SYSkip YoungDec 13, 20255.0Came in to return an outdated Modem and Alex M saved me alot of money by reviewing my cable and internet account. Much appreciated and it took less than ten minutes
- AEAsia EllmerDec 8, 20251.0Customer service is awful and incompetent. It took me months just to cancel my services. I’m not sure if they train their employees to treat people this way or what… I asked the “supervisor” if he thought my poor experience was a reflection of their awful reviews and his response was “well no one likes their utility provider and we’re no different” is that honestly something they’re proud of?! I’ve never had such a poor experience with any provider, it feels predatory.
Frequently Asked Questions About Cox Store
What types of Internet and mobile services does Cox Store in Norfolk offer?
Cox Store in Norfolk offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and cable services to meet your connectivity needs.
What are the operating hours of Cox Store in Norfolk?
Cox Store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM. It is closed on certain holidays like Thanksgiving and Christmas Day.
Which payment methods are accepted at Cox Store?
The store accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Can I purchase both Apple and Samsung mobile devices at the Cox Store?
Yes, Cox Store offers both Apple Mobile Devices and Samsung Mobile Devices.
What services can customers access at Cox Store besides buying devices?
Customers can sign up for Home Internet Service, Mobile Cellular Service, Cable and Streaming Service, pick up or drop off equipment, and pay bills.
Where is Cox Store located and how can I contact them?
Cox Store is located at 1140 North Military Highway, Ste. 810, Norfolk, VA 23502. You can contact them at +1 757-228-1971.
Are there any dining options near Cox Store for a meal before or after visiting?
Yes, there are several nearby restaurants including Wings N Things Va for American-style chicken, Qdoba Mexican Grill for Mexican cuisine, and Panera Bread, a cafe and bakery.
If I'm visiting Cox Store and need to access banking services nearby, where can I go?
Nearby you can find Navy Federal Credit Union for financial advising and installments, as well as ATMs like PNC ATM and The Exchange Network for cash access.
Are there any nearby convenience stores or gas stations close to Cox Store?
Yes, Kangaroo Express is nearby offering convenience store items and gas services, and Wawa is also close by providing coffee, convenience, and deli options.
What brands and product categories does Cox Store mainly represent?
Cox Store represents Cox Communications and offers products in categories such as Internet Service Provider, Cell Phone Store, Cable Company, and Electronics Store.