Cox Store

3.5
326 reviews

About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Newport News. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
12551 Jefferson Avenue, Newport News, VA
23602, United States

Hours

Reviews

3.5
326 reviews
5 stars
148
4 stars
58
3 stars
20
2 stars
18
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly and helpful, while others are reported as rude and unprofessional.

Internet Reliability

Frequent complaints about internet outages and poor connectivity, with many customers expressing frustration over service interruptions.

Pricing Issues

Customers are unhappy with rising prices after promotional periods and feel that the service does not justify the cost.

Store Experience

Some customers report quick and efficient service in-store, while others mention long wait times and inadequate assistance.

Technical Support

Technical support is often criticized for being unhelpful, with customers experiencing difficulties in resolving issues.
  • BM
    Becky Mosbrucker
    Nov 2, 2025
    5.0
    Very helpful people. In and out quickly.
  • SB
    Sydney “Sydzvicious” Bynum
    Oct 28, 2025
    5.0
    Very helpful
  • AR
    Ashley Reid
    Sep 26, 2025
    1.0
    Not one of these people here is helpful or professional not even the managers they everything you ask they claim they cant help in the store so what's the sense working there
  • HD
    Harry Dixon
    Sep 25, 2025
    4.0
    Cox store N. News; courteous, professional, down to earth staff.
  • ZA
    Zachary Jones (AnarchyDeathWolf)
    Aug 6, 2025
    1.0
    This service is the absolute worst stay far away from this company, I've never had a good experience with them, internet is constantly going out EVERY SINGLE DAY, I have a BRAND NEW router supplied BY COX, waste of money, terrible service, this is the WORST internet company to EVER do business with, STAY AWAY FROM COX.

Frequently Asked Questions About Cox Store

What products and services does the Cox Store in Newport News offer?

The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, the latest Apple and Samsung mobile devices, home internet service, mobile cellular service, cable and streaming service, equipment pick up and drop off, and bill payment.

What are the Cox Store's operating hours in Newport News?

The Cox Store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. Holiday hours may vary, with closures on Thanksgiving Day, Christmas Day, and New Year's Day.