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Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Newport News. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.5
326 reviews
5 stars
148
4 stars
58
3 stars
20
2 stars
18
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are friendly and helpful, while others are reported as rude and unprofessional.
Internet Reliability
Frequent complaints about internet outages and poor connectivity, with many customers expressing frustration over service interruptions.
Pricing Issues
Customers are unhappy with rising prices after promotional periods and feel that the service does not justify the cost.
Store Experience
Some customers report quick and efficient service in-store, while others mention long wait times and inadequate assistance.
Technical Support
Technical support is often criticized for being unhelpful, with customers experiencing difficulties in resolving issues.
- BMBecky MosbruckerNov 2, 20255.0Very helpful people. In and out quickly.
- SBSydney “Sydzvicious” BynumOct 28, 20255.0Very helpful
- ARAshley ReidSep 26, 20251.0Not one of these people here is helpful or professional not even the managers they everything you ask they claim they cant help in the store so what's the sense working there
- HDHarry DixonSep 25, 20254.0Cox store N. News; courteous, professional, down to earth staff.
- ZAZachary Jones (AnarchyDeathWolf)Aug 6, 20251.0This service is the absolute worst stay far away from this company, I've never had a good experience with them, internet is constantly going out EVERY SINGLE DAY, I have a BRAND NEW router supplied BY COX, waste of money, terrible service, this is the WORST internet company to EVER do business with, STAY AWAY FROM COX.
Frequently Asked Questions About Cox Store
What products and services does the Cox Store in Newport News offer?
The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, the latest Apple and Samsung mobile devices, home internet service, mobile cellular service, cable and streaming service, equipment pick up and drop off, and bill payment.
What are the Cox Store's operating hours in Newport News?
The Cox Store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. Holiday hours may vary, with closures on Thanksgiving Day, Christmas Day, and New Year's Day.
Where is the Cox Store located in Newport News?
The Cox Store is located at 12551 Jefferson Avenue, Ste. 235, Newport News, VA 23602, USA.
Does the Cox Store accept credit cards and other payment methods?
Yes, the Cox Store accepts American Express, Cash, Check, Discover, Mastercard, and Visa as payment options.
How can I contact the Cox Store in Newport News?
You can contact the Cox Store by phone at +1 757-243-2192 or visit their Facebook page at https://www.facebook.com/751354724994401.
What brands are associated with the Cox Store in Newport News?
The Cox Store is associated with the brand Cox Communications.
How can I get to the Cox Store if I plan to visit nearby attractions like Moe's Southwest Grill or Gallery M?
The Cox Store is conveniently located near several attractions including Moe's Southwest Grill and Gallery M. Visitors can plan a visit to the store and enjoy dining or shopping at these nearby locations in Newport News.
Are there any nearby places where I can get mobile phone repairs near the Cox Store?
Yes, near the Cox Store you can find uBreakiFix by Asurion and uBreakiFix, both offering mobile phone repair and IT service.
What nearby spots can I visit for beauty and grooming around the Cox Store in Newport News?
Nearby beauty and grooming options include Reflections Of Beauty LLC, Exquisite Designs The Salon LLC, Nails by Tuchi, Living Beauty Studio, and Hair Cuttery.
Is the Cox Store suitable for customers interested in gaming and streaming?
Yes, the Cox Store offers ultra-fast Multi GIG Internet and is well-suited for gamers, remote workers, and streaming enthusiasts seeking reliable internet and mobile plans.