Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Newport News. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.5
330 reviews
5 stars
150
4 stars
58
3 stars
20
2 stars
18
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some found staff helpful and quick, while others reported rudeness and unprofessional behavior.
Internet Reliability
Numerous complaints about frequent outages and poor internet performance, with many customers expressing dissatisfaction with the service.
Pricing Issues
Customers frequently mentioned rising costs and dissatisfaction with the value for money, feeling that service quality does not justify the high prices.
Store Experience
Some customers had positive experiences in-store with quick service, while others reported long waits and inadequate assistance.
- MPMike PhillipsJan 3, 20265.0There was a bit of a wait, but once I was able to speak with someone the interaction was great. I can’t afford cable and phone anymore, so I got rid of those. Stephanie who helped me was able to get me a great price on internet only. I wish I had done this a long time ago. Thank you!
- TLThe Red LotusDec 30, 20251.0Frequent outgages and intermittent cable. I work from home and they are very unreliable. Do better.
- BTBruce TNov 25, 20255.0Trying to cancel my service via phone was literally the worst customer service experience I ever had (there is another review of that). After failing to get it canceled after speaking to two phone reps, I went to the local store. I was in and out in about two minutes and wasn't asked any intrusive questions.
- TSTarek SabbahNov 25, 20251.0ONE WORD EVERYONE...VERIZON. COX is OLD NEWS!!!!!!!!!!
- BMBecky MosbruckerNov 2, 20255.0Very helpful people. In and out quickly.
Frequently Asked Questions About Cox Store
What products and services does the Cox Store in Newport News offer?
The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, the latest Apple and Samsung mobile devices, home internet service, mobile cellular service, cable and streaming service, equipment pick up and drop off, and bill payment.
What are the Cox Store's operating hours in Newport News?
The Cox Store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. Holiday hours may vary, with closures on Thanksgiving Day, Christmas Day, and New Year's Day.
Where is the Cox Store located in Newport News?
The Cox Store is located at 12551 Jefferson Avenue, Ste. 235, Newport News, VA 23602, USA.
Does the Cox Store accept credit cards and other payment methods?
Yes, the Cox Store accepts American Express, Cash, Check, Discover, Mastercard, and Visa as payment options.
How can I contact the Cox Store in Newport News?
You can contact the Cox Store by phone at +1 757-243-2192 or visit their Facebook page at https://www.facebook.com/751354724994401.
What brands are associated with the Cox Store in Newport News?
The Cox Store is associated with the brand Cox Communications.
How can I get to the Cox Store if I plan to visit nearby attractions like Moe's Southwest Grill or Gallery M?
The Cox Store is conveniently located near several attractions including Moe's Southwest Grill and Gallery M. Visitors can plan a visit to the store and enjoy dining or shopping at these nearby locations in Newport News.
Are there any nearby places where I can get mobile phone repairs near the Cox Store?
Yes, near the Cox Store you can find uBreakiFix by Asurion and uBreakiFix, both offering mobile phone repair and IT service.
What nearby spots can I visit for beauty and grooming around the Cox Store in Newport News?
Nearby beauty and grooming options include Reflections Of Beauty LLC, Exquisite Designs The Salon LLC, Nails by Tuchi, Living Beauty Studio, and Hair Cuttery.
Is the Cox Store suitable for customers interested in gaming and streaming?
Yes, the Cox Store offers ultra-fast Multi GIG Internet and is well-suited for gamers, remote workers, and streaming enthusiasts seeking reliable internet and mobile plans.