Cox Store

3.5
330 reviews

About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Newport News. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Cox Store
12551 Jefferson Avenue, Newport News, VA
23602, United States

Hours

Reviews

3.5
330 reviews
5 stars
150
4 stars
58
3 stars
20
2 stars
18
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some found staff helpful and quick, while others reported rudeness and unprofessional behavior.

Internet Reliability

Numerous complaints about frequent outages and poor internet performance, with many customers expressing dissatisfaction with the service.

Pricing Issues

Customers frequently mentioned rising costs and dissatisfaction with the value for money, feeling that service quality does not justify the high prices.

Store Experience

Some customers had positive experiences in-store with quick service, while others reported long waits and inadequate assistance.
  • MP
    Mike Phillips
    Jan 3, 2026
    5.0
    There was a bit of a wait, but once I was able to speak with someone the interaction was great. I can’t afford cable and phone anymore, so I got rid of those. Stephanie who helped me was able to get me a great price on internet only. I wish I had done this a long time ago. Thank you!
  • TL
    The Red Lotus
    Dec 30, 2025
    1.0
    Frequent outgages and intermittent cable. I work from home and they are very unreliable. Do better.
  • BT
    Bruce T
    Nov 25, 2025
    5.0
    Trying to cancel my service via phone was literally the worst customer service experience I ever had (there is another review of that). After failing to get it canceled after speaking to two phone reps, I went to the local store. I was in and out in about two minutes and wasn't asked any intrusive questions.
  • TS
    Tarek Sabbah
    Nov 25, 2025
    1.0
    ONE WORD EVERYONE...VERIZON. COX is OLD NEWS!!!!!!!!!!
  • BM
    Becky Mosbrucker
    Nov 2, 2025
    5.0
    Very helpful people. In and out quickly.

Frequently Asked Questions About Cox Store

What products and services does the Cox Store in Newport News offer?

The Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, the latest Apple and Samsung mobile devices, home internet service, mobile cellular service, cable and streaming service, equipment pick up and drop off, and bill payment.

What are the Cox Store's operating hours in Newport News?

The Cox Store is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. Holiday hours may vary, with closures on Thanksgiving Day, Christmas Day, and New Year's Day.