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Stay a step ahead at your Cox Store in Fredericksburg. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
2.7
155 reviews
5 stars
52
4 stars
11
3 stars
9
2 stars
6
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some found staff friendly and helpful, while others reported rude and unhelpful interactions.
Service Reliability
Frequent complaints about internet outages and slow service, particularly affecting customers who work from home.
Billing Issues
Numerous reports of unexpected charges, misleading pricing, and difficulty resolving billing disputes.
Equipment Problems
Customers experienced issues with outdated or malfunctioning equipment, leading to further service disruptions.
Limited Options
Many customers expressed frustration over the lack of alternative service providers in their area, feeling trapped by Cox's monopoly.
- LLLexus LyonsOct 15, 20251.0My issue is not resolved Long wait on hold Reps at the store are useless I returned my equipment ..and it’s apparently rocket science to fix my account ! I am NOT happy I work from My home and a disruption of service due to human error is not acceptable . I want corporate to call me
- KBKim BlairOct 10, 20251.0The absolute worse. Took my equipment into the store as I switched providers and they REFUSED to accept it as I wasn’t an authorized user on the account. It’s in my husbands name which was funny because I’m the one who set it up. When I set up COX in my husbands name we did a 3 way call to have him authorize it. Wasn’t a problem then to help out when I was setting up his (our) account. Then when I had him call to cancel our account OFFICIALLY they wouldn’t do it over the phone. Then out of nowhere COX put through a check unauthorized by us for a payment. I will never ever use them again. Just as bad as X FINITY.. choose someone else if you can!!!
- SDStefanie DamronSep 10, 20255.0I was having to cancel my account with Cox due to moving. The process was easy and quick and answered all questions I had as well as being so pleasant I will be a return customer if and when I need Cox services in the future.
- LLLori LeeOct 23, 20205.0Kudos to Veronica!!! Girl is always on top of her game there! Customer service is outstanding! I know she's been there a while because I've had the pleasure of working with her a few years ago! She's quick and even though I discontinued the cable portion of my Cox service she lliterally gave me some options to consider coming back... She's a gem and the store was clean and safe... Thank you!
Frequently Asked Questions About Cox Store
What products and services does Cox Store in Fredericksburg offer?
Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, Apple and Samsung mobile devices, home internet service, cable and streaming service, equipment pickup and drop off, mobile cellular service, and bill payment.
What are the store hours for Cox Store Fredericksburg?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM and closed on Sundays. Holiday hours vary, with closures on Thanksgiving, Christmas Day, and New Year's Day; limited hours on Christmas Eve and New Year's Eve (10:00 AM to 4:00 PM).
Where is Cox Store located in Fredericksburg?
Cox Store is located at 1931 Plank Road, Suite 209, Fredericksburg, VA 22401, USA.
What payment options are accepted at Cox Store?
Cox Store accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
How can I contact Cox Store in Fredericksburg?
You can contact Cox Store by phone at +1 540-479-8650 or visit their website at https://www.cox.com/local/residential/stores/va/fredericksburg/1931-plank-road.
Are there any nearby beauty or spa salons customers can visit near Cox Store?
Yes, Celebrity Nails and Osha Spa are nearby beauty salons offering nail and massage services, perfect for a relaxing visit before or after shopping at Cox Store.
Can customers visiting Cox Store find nearby real estate services?
Yes, there are multiple real estate agents and services nearby such as Debbie Kindig, Rob Smith III, and Patriot Group Real Estate Team which might be helpful if you're exploring local real estate options.
What other essential services are located near Cox Store Fredericksburg?
Nearby essential services include Staples for office supplies and printing, Farm Bureau Insurance for financial services, and Blue Rhino Propane Exchange for propane needs.
Does Cox Store provide support and exclusive offers on combined Internet and mobile plans?
Yes, Cox Store offers exclusive deals on Internet and Mobile plans along with personalized support to help upgrade your tech and enhance your in-store experience.
What brands does Cox Store carry for mobile devices?
Cox Store carries Apple and Samsung mobile devices, providing the latest technology and accessories from these brands.