Cox Store

Reviews

• KR

  Kim Rathjen

  5 days ago
  5.0
  Checked in as soon as I walked in because of the 4 people in front of me. Demetrius appologized for the wait and the rowdy kids but thats to be exspected so late in the day. He was very accommodating with my questions and equipment set up.
• DD

  donnysmooth

  Feb 2, 2026
  1.0
  The business side of this company is absolutely garbage. Set up service on November 24, 2025. I have several locations so all billing is sent to my PO BOX. Got a notice on January 21, 2026 that I had a past due amount. Researched the account and saw that I had not received an invoice. Sent in a check for the full amount and called COX to inquire what billing address they had on file. The rep refused to talk to me because he said I was not on the account. I have the original agreement that clearly shows all of my information. They also would not tell me where the bills were being sent because I was not on the account. They made me complete an Account Holder Update Packet to include myself on the account, which I did. I submitted the original contract and a print out of the chat when I originally set up the account which they accepted as prof that I was the authorized person. I also explained that I had mailed a check for the full amount. On Friday January 30, 2026 COX suspended my service for non-payment which caused me to lose business. I called and had the service re-established about an hour later. Funny thing is while talking to the rep on January 30th she said that two bills were sent to my PO BOX in my name prior to the suspension. I questions this because when I called on January 21st they stated that I was not on the account and they could not talk to me! Makes no sense! The rep on January 30th also stated that she did not see any notes on the account prior to me submitted the Account Holder Update Agreement. An absolute joke! I have just filed a formal complaint with the FCC and BBB and submitted all of the supporting documents for their review.
• LL

  Lexus Lyons

  Oct 15, 2025
  1.0
  My issue is not resolved Long wait on hold Reps at the store are useless I returned my equipment ..and it’s apparently rocket science to fix my account ! I am NOT happy I work from My home and a disruption of service due to human error is not acceptable . I want corporate to call me
• KB

  Kim Blair

  Oct 10, 2025
  1.0
  The absolute worse. Took my equipment into the store as I switched providers and they REFUSED to accept it as I wasn’t an authorized user on the account. It’s in my husbands name which was funny because I’m the one who set it up. When I set up COX in my husbands name we did a 3 way call to have him authorize it. Wasn’t a problem then to help out when I was setting up his (our) account. Then when I had him call to cancel our account OFFICIALLY they wouldn’t do it over the phone. Then out of nowhere COX put through a check unauthorized by us for a payment. I will never ever use them again. Just as bad as X FINITY.. choose someone else if you can!!!
• MM

  Michaela

  Jun 19, 2024
  1.0
  Awful internet, always going out. I'd switch if where I lived allowed it.