Business Details
About
Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Fairfax. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.1
438 reviews
5 stars
167
4 stars
49
3 stars
38
2 stars
18
1 star
166
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, many others reported poor customer service experiences, including rude behavior from management and unhelpful responses.
Service Reliability
Numerous reviews highlighted ongoing issues with internet reliability, including frequent outages and poor connection quality, leading to frustration among customers.
Billing Issues
Several customers expressed dissatisfaction with billing practices, citing unexpected charges, difficulty in canceling services, and lack of transparency regarding fees.
Staff Knowledge
Some customers noted that certain staff members were knowledgeable and efficient, providing good assistance, while others experienced delays and unprofessional behavior.
- ABA BDec 30, 20251.0This review has no relevance to this store. This review is for the Cox customer service department and the technician department. My internet was buffering on December 23, 2025 so I contacted customer service representatives she was very nice and helpful who indicated that I should change out the modem with a new one. But after I changed out the new modem it was still not working so I called back again to schedule for a technician to come out so she indicated they won’t be out until December 26 2025 so I said OK that’ll be fine. but then the technician that was supposed to come out on the 26th came late. We had a time slot for 8 to 10 AM but he didn’t show up until 12:15 PM. then when he gets here, he says that our Internet in our apartment is working fine with no problem. It’s an issue with the outside box area. He needed access to the maintenance room however, the our leasing office was closed on that day, so therefore he wasn’t able to get into the maintenance room to fix the issue so then the technician indicates that he can come back out on Monday December 29, 2025 after 1 PM because he had a meeting to attend to and that it only would take five minutes for him to fix the issue so I waited until Monday the 29th to contact him after 1 PM when I contacted him he indicated that he’s working on a two other jobs that he won’t be able to come until 3:30 pm so I waited until after 3:30pm still no technician he hasn’t showed up so then I called the office to find out the status of the technician and the customer service representative placed me on hold and then the phone called hung up. Then I called back to speak to the technician and he said he won’t be able to come until 4:30pm on December 29, 2025 well 4:30pm came and went and still no technician, HE NEVER CAME OUT!!!!! Now I have been without my internet for a total of 8 days and Cox doesn’t even want to give me a $25.00 credit on my account. Also they ‘re not prioritizing us to be first on the list to be seen for a technician to come out and fix our internet. I have to wait until 3-5pm today.I use streaming services so I was not able to watch Christmas movies or listen to Christmas music because I had no internet connection service. Is he going to be coming by today? Who knows! If you were thinking of getting Cox services I would think again and look into getting another service provider!!!! If I could give a rating of a angry face I would. The worst experience I have ever experienced!!!
- CBCaitlin BrennanNov 12, 20255.0Paola Q. I love her!!! She helped me set up my home wifi super fast! I walked in last minute literally 4 minutes before they closed, I was out within 5, I really appreciate her doing that for me !!!
- ATAlisson TenezacaNov 9, 20254.0Fueron amables
- TTTammy ThomasOct 7, 20251.0POOR customer service and the store manager has an attitude. I am so glad that I have disconnected my service with Cox. Internet connection was terrible. Bye bye 👋!
- TPTimothy PalamarchukSep 17, 20251.0Lied about router compatibility and refused to help with replacing current router. Don't waste your time, just go through online tech support
Frequently Asked Questions About Cox Store
What services does Cox Store in Fairfax offer?
Cox Store Fairfax offers Home Internet Service, Mobile Cellular Service, Cable and Streaming Service, Equipment Pick up and Drop off, and Bill Payment.
What are the operating hours of Cox Store in Fairfax?
The Cox Store in Fairfax is open Monday through Saturday from 10:00 AM to 6:00 PM and is closed on Sundays. Holiday hours may vary.
Where is Cox Store located in Fairfax?
The Cox Store is located at 11044 Route 29, Ste. 10, Fairfax, VA, 22030, USA.
Which payment options are accepted at Cox Store in Fairfax?
Cox Store Fairfax accepts American Express, Cash, Check, Discover, Mastercard, and Visa for payments.
What brands and products can I find at Cox Store Fairfax?
You can find Cox Communications brand products including Apple and Samsung Mobile Devices, TV and Streaming equipment, and Home Phone services.
How can I contact Cox Store in Fairfax?
You can reach Cox Store Fairfax by phone at +1 703-480-2830 or visit their website at https://www.cox.com/local/residential/stores/va/fairfax/11044-route-29
Are there any nearby dining options close to Cox Store in Fairfax?
Yes, nearby restaurants include Pizza Hut, MOD Pizza, Chipotle Mexican Grill, Blazin Chicken & Gyro, and PokeHub, offering a variety of food options before or after your visit.
What other mobile phone stores are near Cox Store Fairfax?
Nearby mobile phone stores include AT&T and Cox Solutions Store, where customers can explore additional mobile plans and accessories.
Where can I get other retail and health-related products near Cox Store in Fairfax?
Nearby retail and wellness options include The Vitamin Shoppe for supplements, Pet Supplies Plus for pet needs, CVS Pharmacy for medical supplies, and Earth Fare for health foods.
How can nearby places help me access services when visiting Cox Store Fairfax?
Nearby places like UPS Access Point location provides convenient shipping services, and nearby eateries like Haraz Coffee House offer refreshments, making your visit more convenient and enjoyable.