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Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory Store
Stay a step ahead at your Cox Store in Alexandria. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.
Location
Hours
Reviews
3.0
380 reviews
5 stars
150
4 stars
38
3 stars
20
2 stars
21
1 star
151
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others are criticized for being rude and unprofessional.
Service Reliability
Many customers report issues with internet reliability, including frequent outages and poor service quality.
Store Experience
The store environment is generally described as clean and organized, with some customers appreciating the quick service.
Billing Issues
Numerous complaints about billing practices, including unexpected charges and difficulties in resolving billing disputes.
Staff Professionalism
While some staff members are noted for their professionalism, others have been described as dismissive or unhelpful.
- SSSergei4 days ago1.0Paid for 1 gig, got 150 mb. Cox assumed people don't run the speed test. Pure scam
- VDVeronique DOREYOct 10, 20255.0Very nice and welcoming staff. Very professional and helpful.
- SNShakiba NegahOct 8, 20251.0I wish I could give them zero stars. The entire team was extremely disrespectful and showed no sense of customer service. They refused to help with a simple billing issue where I was overcharged. I was so frustrated with them and left the store helpless. They need to learn manners
- GGGinaOct 4, 20251.0Worst customer service ever! They never greeted me as I walked in or even so much as acknowledged me or as if I was even there. I will not be going to this store again unless it is to talk to a manager!
- BMBrian MurrayAug 20, 20255.0I was turning in my equipment for switching to Verizon. They were friendly and not pushy at all; even honestly respected decision. The way I was treated, I definitely would go back if Verizon isn't reliable. All three agents were busy, but I only waited 8 minutes to be seen. Store was clean and easy to access, plenty of parking available.
Frequently Asked Questions About Cox Store
What services does the Cox Store in Alexandria offer?
The Cox Store offers Home Internet Service, Mobile Cellular Service, Cable and Streaming Services, Equipment Pick up and Drop off, and Bill Payment.
What are the operating hours of the Cox Store in Alexandria?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and is closed on Sundays. Holiday hours may vary.
Where is the Cox Store located in Alexandria?
It is located at 5958 Kingstowne Towne Center, Suite 100, Alexandria, VA 22315, USA.
Which payment methods are accepted at the Cox Store?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What types of products can I find at the Cox Store in Alexandria?
You can find Apple and Samsung Mobile Devices, TV and Streaming equipment, and Home Phone products.
Does the Cox Store offer any deals on internet and mobile plans?
Yes, the store offers exclusive deals on Internet + Mobile plans along with the latest devices and accessories.
What should I know about the Cox Store's holiday hours?
The store is closed on November 27, 2025, and December 25, 2025, and January 1, 2026. On December 24 and 31, 2025, it is open from 10:00 AM to 4:00 PM.
Can I find nearby food options when visiting the Cox Store at Kingstowne Towne Center?
Yes, nearby are Domino's Pizza and UNO Pizzeria & Grill, great for grabbing a meal before or after your visit.
Are there nearby fitness or wellness centers close to the Cox Store in Alexandria?
Yes, Potomac Kempo - Kingstowne, a martial arts and fitness club, and Back in Motion Physical Therapy are nearby for wellness needs.
What nearby attractions can help me navigate or enjoy my visit to the Cox Store?
Kingstowne Towne Center, where the Cox Store is located, also features stores like GameStop for gaming and T.J.Maxx for shopping, providing a comprehensive shopping experience.