Cox Store

Reviews

• PF

  Pastor Gersh Francois

  2 days ago
  1.0
  This is PART 2 of Gersh Francois Review.. read Part 1 Gersh - that is none of your concern... please proceed with cancelling, closing, dissolving this account so that I can continue on with my life 9:51 PM Kartik S. We do understand that you are just  looking to cancel. However, let me look for the best options or you today. We do understand as it is late in the night and you must be having other important things as well. 9:54 PM Gersh - Options for what... I want ZERO to do with your company... what is hard for you to understand... I am not interested in anything you have to offer, share, period... CANCEL THIS ACCOUNT AND LET ME GO.... Please! you really pissing me off 9:56 PM Gersh - i already saved a copy of this whole transcript so that I can take legal action if need be 9:57 PM Kartik S. May I know at what price point and what package you are  ebing offered? 9:57 PM Gersh - I will post this on social media so that others will see how im being treated 9:57 PM Gersh - if you was paying any attention, you would see that it had to do with your service and you guys manipulating me... price has ZERO to do with my decision... Gersh - CANCEL THIS NOW! 10:00 PM Kartik S. We do apologize for the inconvenience you may have caused. Based on your current usage, the plan you’re on perfectly matches the speed Cox offers for a smooth and seamless experience. What’s even better is that we can offer you the exact same plan for just $50.91 /month after taxes and fees—with no contract, and no changes to your service, just a better rate for the next 12 months. Let's make this effective today. 10:00 PM Gersh - CANCEL THIS SERVICE NOW! CANCEL THIS NOW! CANCEL THIS NOW! CANCEL THIS NOW! CANCEL THIS NOW! CANCEL THIS NOW! CANCEL THIS NOW! CANCEL THIS NOW! CANCEL THIS NOW! CANCEL THIS NOW! 10:01 PM Kartik S. I understand. I am sorry to hear that. Where would you like to receive the final bill at which address? Gersh - the address i provided 10:02 PM Kartik S. Thank you. One moment while I process your request. 10:03 PM Gersh - you shouldve done this 50 minutes ago I will leave a review about all of what happened tonight. You should be ashamed of yourself. Disgusting! 10:04 PM Kartik S. Guerschom, we do not want to make you feel that way,. We are just trying to make you all the options available tongiht. 10:05 PM Gersh - Are we done? 10:05 PM Kartik S. We are very sorry to see you go but we hope to welcome you back in the future. The services have been scheduled to disconnect today. Final statements for the account will populate within 48 hours of disconnection. You will receive a confirmation email of the requested changes within 24 hours. Estimated final bill $31.55. Work Order: ———— Please return any equipment to a Cox Solutions Store within 15 days from the disconnection date to avoid unreturned equipment charges. Before you go, is there anything else I can help you with? 10:06 PM
• GF

  Gersh Francois

  2 days ago
  1.0
  If there was an option for ZERO stars, I would choose it. 1 Star is a generously positive review for this horrible company. I will share a transcript of my experience today... but I should've known that this company was a scam from the very first day my router arrived. They purposely did something to the set up so that I would have no choice but to purchase their All Care program and have a technician come out and get the service to work. DO NOT USE THIS COMPANY... You're better off with Verizon or someone else. READ THE TRANSCRIPT BELOW: Choose a suggestion below or type a question to get started. 9:11 PM Gersh - I want to cancel my service 9:11 PM Oliver - Virtual Assistant OK, here are a few ways I can help with that: 9:11 PM Change or cancel plan 9:11 PM Oliver - Virtual Assistant Got it. I've found some special plan offers just for you. Check those out, or if you'd like to cancel, chat with a Live Agent for more help. 9:11 PM Gersh - I want to chat with an agent. 9:11 PM Oliver - Virtual Assistant Let me get you to a Live Agent who can help with that. 9:11 PM Oliver - Virtual Assistant just left the conversation. Gersh - hello 9:18 PM Kartik S. Hello! Thank you for visiting Cox Chat where we now offer the most reliable mobile coverage. My name is Kartik, How may I assist you today? 9:20 PM Hi, I'm just checking in since I have not heard from you. Are you still with me? 9:23 PM Gersh - yes I would like to cancel my account with you effective immediately Gersh - I would like to cancel 9:25 PM Kartik S. I am sorry to hear that you are considering canceling.  May I know the reason why you want to cancel your service? 9:26 PM Gersh - i feel like the company was misleading... i left verizon when i moved to VA and i was willing to try something new... but your company lied and manipulated me to add a service that I didnt need. so im going back to verizon 9:27 PM Kartik S. We do apologize for the experience you  have faced. Rather than cancelling your account we can look for the best package that suits your needs. Let me ask you a few questions to see how I can repackage you with something that works better for you. Switch Provider  ;  We do not want to lose you as a  loyal and valued customer. We do respect your loyalty with us. To assist better may I please have your full name? 9:29 PM Gersh - no thanks i alread contacted verizon i got my box and i got it to work all without having to get a technician and adding some care service 9:30 PM Kartik S. Okay, I understand. To assist better may I have your full name please? 9:34 PM Gersh - G—————— F—————— Service Address: ———————— 9:36 PM Kartik S. Nice to have you on chat Guerschom, how has your day been so far? 9:38 PM Gersh - it's ok 9:38 PM Kartik S. Good to hear that. For Security Purpose, please verify your account by providing me with the following information:
1. The 10 digit phone number as it is listed on the account
2. Your full name as listed on the account
3. Your complete home address where the service is located
4. The four digit pin listed on the account 9:39 PM - - - - - - - - - - Gersh - G———— F———— ———— - - - - 9:40 PM Kartik S. Thank you for all the information you have provided. Allow me a moment to locate the account. Please allow me few minutes to review your account, 9:43 PM ok 9:44 PM Kartik S. To look for the best options for you, let me ask you a few questions. MayI know what activites you do online for example streaming, gaming, working from home, etc? 9:51 PM Gersh - that is none of your concern... please proceed with cancelling, closing, dissolving this account so that I can continue on with my life **** Read Part 2 on the next review ****
• KB

  Kayden B.

  Apr 22, 2026
  3.0
  Other reviews are pretty accurate, staff was nice enough but tried pretty damn hard to upsell the crap out of me.
• HH

  h h

  Apr 11, 2026
  4.0
  Very friendly and helpful staff. Thank you
• AJ

  Amberly Johnson

  Mar 3, 2026
  1.0
  We have had the most frustrating experience with this provider. I don’t recommend working with them! First, when we signed up we were expecting equipment to come in and it never did. When I called I could never get through the SUPER AND ANNOYING AUTOMATED SYSTEM. When I called the stores, they couldn’t help me either and directed me the 1800 number. Even when I managed to speak with someone there, I would either get hung up or they wouldn’t help us. It literally took my husband getting involved for them to even show interest in helping us. Save yourselves the headache and just go with something like starlink. It’s cheaper and works way better anyways. Our neighbors constantly have outages and we don’t.

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