Blue Ridge

Reviews

• RB

  Robin Bruno

  3 days ago
  1.0
  If I could give a zero star I would .Adam's cable was sooo wonderful. This Blue Ridge not only has horrible service but the policies are ridiculous. I was a established customer for years with Adam's and have been with Blue Ridge since buying out Adam's. I moved and was never told they would consider me a new customer and would be charged almost 400.00 for service. They charge a ( what they call a prorated amount ) extra month out for new customer. I'M NOT A NEW CUSTOMER.! It wasn't until I was having trouble ( as usual) right after the technician left that the rep informed me my bill would be extremely high. I finally was able to speak to a supervisor( Catherine) and she assured me my bill would only be the little extra for a few more TV's . I felt relieved and thought the issue was taken care of. Well when I received my notice my auto payment was due it was showing the prorated and monthly charges again. Call again and had to explain to another rep , asked to speak to supervisor they gave me another rep.told her to please have supervisor call back . I waited 24 hours, called back and was finally given Bertha that informed me that was their policy. I nicely explained I spoke to Catherine about the issue and was assured I would only be charged my normal amount.Told her to listen to the recording they are supposed to keep of conversations. She didn't care .I'm considered a new customer. They are a joke. Beware and ask questions. Would have never thought to ask if I would be a new customer for moving. ??? Get a new internet carrier and down load some apps.
• DR

  David Rupp

  Aug 18, 2026
  1.0
  Since Blue Ridge took over for Adams Cable the problems have been endless. Constant problems with internet and streaming. Then I saw the up charges on the bill that were coming, for crappy service. Paying $60 under Adam’s and was going to increase to over $100 for blue ridge by the new year. My biggest aggregation comes from dealing with the over the phone help. (I own multiple houses/apartments) The Carbondale office people have been nothing but helpful but when Blue Ridge took over, they changed the owner of my account, which I opened in 2016 when I bought the building, to a man who died in 1998. Local office said I had to deal with over the phone service help. I was told multiple days that I wasn’t the owner of the account, even after I said the check has come out of my account for 10 years. They demanded that I produce a death certificate of a man who died 28 years ago and I wasn’t a member of the family. After dealing with them for hours, for 2 days, I called every supplier for best rates. I switched all my accounts to comcast/xfinity. Lower rates, locked in for 5 years and better product. When I called to switch my account and landline over they gave me the incorrect code to switch on purpose. Xfinity said Blue Ridge wouldn’t switch over the account because I didn’t own the account. I called back Blue ridge service that night and they admitted to giving me a fake code because the manager there told them to. I asked to speak to the manager on duty and they refused to talk to me. After finding paperwork that night and filling it out, I then get a call the next morning with the correct code, but they say they are not going to release the number for another week. Most unprofessional business to deal with. Do yourself a favor and look at the up charges coming, they are doubling their rates to existing customers. Switch and get better product elsewhere
• NR

  N. Ross

  Aug 2, 2026
  1.0
  I would give zero stars if it would let me. I never had problems with Adams. My Internet reached all over my house. It switched now, it cuts in and out, doesn't work on our phones... it's really slow too. I knew this was coming too because I know some people with this provider and it has always been this bad!! I want Adams cable back!
• JM

  Joseph Munifo

  Jul 29, 2026
  1.0
  Tv service is not very reliable. Their boxes need to be rebooted often. The price they charge for the service they give is ridiculous. I only wish there was someone else I could get my service from. Unfortunately they are the only game in town
• AM

  Amanda Makala

  Jul 23, 2026
  1.0
  Ever since they switched from Adam’s to Blue Ridge the internet has been nothing short of terrible. I have been on the account with my husband for the past 10 years with Adam’s and now they refuse to even talk to me without my husband who works all the time to add me to the account - they told me I can pay a bill but that’s about it - they can’t even help me fix our internet that’s been down since this morning. Total joke of a company !!