Spectrum Store (formerly Cox)

Reviews

• ES

  Elizabeth Stevenson

  3 days ago
  1.0
  I am waiting on my installation scheduled from 5 to 7pm got a text saying they were coming at 4:34 , I called support they couldn't understand me and hung up, called a local store and they ignored everything I said and then told me to have a nice day
• VB

  Vincent Bitner

  5 days ago
  5.0
  I came to get a replacement modem that I ordered late last week but was having issues with no knowing the tracking number etc. The staff at this location was polite and replaced it without any issues. I will be back if I need anything else. They also did not try to up sale me on anything which I like. I like stores and atmospheres where they are polite and helpful not trying to sell me on a new plan etc like this location they listen and put customers first above just making sales.
• SS

  S

  Sep 30, 2026
  1.0
  Somehow spectrum has been worse
• BL

  Brock Liu

  Sep 18, 2026
  1.0
  Everything is slow
• AE

  Ariel Escalante

  Aug 20, 2026
  1.0
  Cox is a painful company to do business with and I hope the spread of ATT fiber will run them out of business. If I could use anything else at my apartment I would. I had a tech scheduled to come out today for an WEEK of completely unusable internet and he calls for half a second then hangs up. I try to call back and it brings me to a general line. I get a text shortly after saying he’s arriving in 10 min; ok, cool. Then I get a text saying my appt is cancelled.. guys, I work from home, I gave you time to resolve issues and then when I finally have to call, I get randomly cancelled because the other tech I was then speaking to (Narendra) says I did not answer. How was I supposed to answer a brief attempt to call me, and I can’t even call back or text to confirm? THEN Narendra tries to immediately upsell me to 2 gig internet when I’m not even getting the gig I pay for NOW and says a tech is $75 to come out and diagnose the issues? This is insane. PLUS the FIRST time I called and said “no thank you” to the extra $10 a month for “customer care” they did in fact add to my bill and I had to call and request it removed. They just want to wring you dry and give you the run around. No way are they getting more money. I’d rather go to back to ATT air than upgrade at this point.

Frequently Asked Questions About Spectrum Store (formerly Cox)