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Spectrum Store (formerly Cox)

3.6
(173 reviews)

Business Details

9995 S Eastern Ave, Henderson, NV
89183, United States
(702) 331-9151
https://www.cox.com/residential/local/stores/nv/henderson/9995-s-eastern-ave.html

About

Internet Service ProviderBusiness Internet ServiceSatellite and Cable Television Sales and Installation ServiceTelephone CompanyTV & Video EquipmentCell Phone StoreCell Phone Accessory StoreCox Communications
Stay a step ahead at your Cox Store in Henderson. Check out ultra-fast Multi GIG Internet, next-gen 5G mobile plans, and the latest mobile devices—all in one place. Whether you're a multi-player gamer, remote worker, or streaming fan, our team is here to help you upgrade your tech, explore exclusive deals, and provide personalized support to elevate your in-store experience. Take advantage of exclusive offers on Internet + Mobile plans and get the latest in devices and accessories. Cox—A step ahead, delivering the speed, reliability, and service you need to stay connected at home and on the go.

Location

Spectrum Store (formerly Cox)
9995 S Eastern Ave, Henderson, NV
89183, United States

Hours

Monday10:00 AM - 7:00 PM
Tuesday10:00 AM - 7:00 PM
Wednesday10:00 AM - 7:00 PM
Thursday10:00 AM - 7:00 PM
Friday10:00 AM - 7:00 PM
Saturday10:00 AM - 7:00 PM
Sunday10:00 AM - 5:00 PM
11/26/202610:00 AM - 7:00 PM
12/25/202610:00 AM - 7:00 PM
1/1/202710:00 AM - 7:00 PM

Reviews

3.6
173 reviews
5 stars
97
4 stars
12
3 stars
8
2 stars
5
1 star
51
  • CA
    Chynna Aspiras-Umstott
    2 days ago
    5.0
    I stopped by after experiencing issues with Spectrum. I was incredibly flustered and when I went in I was warmly greeted and helped by Vinny. His customer service is top notch , and he helped me with my issue and offered solutions. Thanks again Vinny!
  • MC
    Michele Calder
    2 days ago
    1.0
    Horrible experience - an hour wait. Only 2 people to assist. One is not knowledgeable so not able to help much. Why would you allow short staff when you are switching from Cox to Spectrum. Glad I quit both. I just wanted to turn in the Cox equipment and I couldn't even do that. They offered to take it and send a receipt. Why would I do that - take a chance on the one not knowledgeable and so busy would forget so I would be stuck with a fee for not returning equipment with no receipt to prove it.
  • TB
    Traci Bragg
    6 days ago
    1.0
    Never EVER experienced such lousy service. I walked out without becoming a customer. I will purchase internet, through another company Rather than deal with these Lazy Customer Service technicians, in the Spectrum Store on Eastern. If you must go there bring a lunch, you'll be there ALL day. Id rather be sitting in a dental chair having a root canal, it would be LESS painful
  • JL
    JOHN B LESTER
    Oct 1, 2026
    3.0
    Some things seem to Always be changing. Like Las Vegas technology. Somethings never change. Like the importance of great customer service. And the spirits of the wild west. The very fiber of what Nevada State was built upon. Cowboys,Indians and rock & roll. In that spectrum, reasons good, bad & ugly. Some companies stay the same, only the names have changed.
  • DR
    David Rodriguez
    Sep 23, 2026
    2.0
    Improvement needed on the wait queues. I went to replace a modem which takes literally 3 minutes if you get help. I added my name and selected the reason for my visit(I was 9th). I dont feel the reason makes ANY difference on queueing. Long story short, I had to wait over 55 minutes to exchange a defective cable modem. My advice to Spectrum(cox) is to please assign someone at the store to only handle equipment exchanges. Then when there is no customers for exchanges, that person can help customers in other areas. 55 minutes of waiting for a simple operation is a total disregard to customers time. Spectrum please do better.

Frequently Asked Questions About Spectrum Store (formerly Cox)

What products and services does Cox Store in Henderson offer?

Cox Store offers ultra-fast Multi GIG Internet, next-gen 5G mobile plans, Apple and Samsung mobile devices, home internet service, mobile cellular service, cable and streaming service, equipment pick up and drop off, and bill payment services.

What are the store hours for Cox Store in Henderson?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM, with special holiday hours and some closures on federal holidays.

Brand Certified Facts from Spectrum Store (formerly Cox)

This information is certified by Spectrum Store (formerly Cox) and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 11, 2026Yext Knowledge Graph
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