Spectrum Store (formerly Cox)

Reviews

• SP

  Steph P

  2 days ago
  5.0
  We had a wonderful experience here switching to spectrum mobile and spectrum internet. Angel helped us throughout the process and he was a great help, very informative and friendly and efficient at what he does. (He Definitely needs a promotion 😊) I highly recommend this place for all your internet and phone needs !
• RM

  R M

  Oct 7, 2026
  1.0
  Went to the store yesterday, had a horrible experience and waited way too long just like the last time I came in there to drop off equipment. Since then I was picking up equipment and it was a 20-minute wait there was managers and or people in the back desk area that were standing around on their phone. Texting people not doing anything or helping at all. In addition, I got a response to the review that was left to reach out to somebody on x. The person that left the review response name was Nicole. I reached out to the person on x as they asked and there was no response given after a whole day and several threads and or responses. Clearly this company doesn't care. After the wait time expressed yesterday the amount of times I was hung up on the amount of times I had to call and speak to somebody and then try to get something resolved with my Wi-Fi app and basically everybody was trying to give me the runaround. So after going to the store twice experiencing the way being hung up on at least seven times in less than 24 hours being told that something wasn't possible by a supervisor that was younger than myself and then less than 24 hours later. What they claim to be impossible becoming possible is the type of thing that you can expect from this company and the people that they employ. I filed multiple FCC complaints so that there could be transparency about how they were handling things
• PW

  Patricia Wylie

  Sep 29, 2026
  1.0
  My husband returned our TV boxes and modem to the marksman st store on Friday September 25. The employee told him he would email the receipt of equipment and transfer everything over to the new equipment. Come to find out the employee did not show our modem as returned and didn't transfer our phone service to the new equipment so we were without phone until a cox tech was here for a different matter and he informed us of the modem issue and fixed our phone service . We have called marks st 3 times in 48 hours without a return call and every operator we get at the cox mainline says marks street has to fix in their computer to show we returned the modem.
• LW

  Lee West

  Sep 27, 2026
  2.0
  To management: The place feels like a stress center. The environment is not very welcoming. The customers are frustrated because of the wait times, on top of you opening at 10, & probably already dissatisfied with the internet service. I would suggest adding more seats, refreshments, everyone (all 8 or more employees) starting at 10 (not 10:30) & a better process for those returning equipment, being it is the fastest transaction. Providing complimentary refreshments changes a customer's perception of time, increases their mood, & improves customer/employee interaction. Understanding management is not doing hard work, you should consider the feedback. Help yourself, employees, & your customers during such an economic crisis! Blessed day!
• JJ

  John Wylie Jr

  Sep 25, 2026
  2.0
  I needed to swap out 3 TV boxes and a 8 yr old cable modem. Process took about 12 minutes total. Young man was courteous and pleasurable. After a technician came to the house saturday, it was determined that my phone was not switched to the new modem, and now I am getting notifications that I did not turn in my modem, when I did turn in the modem at the store along with 3 cable boxes. So while the store rep may have courteous and pleasurable, he certainly was not efficient. Luckily the tech was able to resolve the phone not being switched to the new modem while he was at my house. But now I have to spend extra time to make sure my modem that I turned in is removed from my account. Reducing the review from 5 star down to 2 stars. Only reason it is not a 1 star is the tech who came to the house, was able to resolve the store reps error.

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