Cox Store

Reviews

• TA

  Tari & Aeisha

  Aug 10, 2026
  1.0
  Literally the worst customer service out there. Nothing is urgent, and they don’t care about your concerns at all. They’ll explain your issue back to you as if you didn’t just explain, then they’ll imply that it’s your fault. When you ask for help resolving an issue, there’s always “nothing they can do about it.” They always refer you to another department, then that department refers you somewhere else. And no one throughout the process cares that they’re not actually helping you. I asked one guy a question about a resolution and he got annoyed and just said, “Okay,” shrugged, then just stared at me. I asked again, then it was, “Let me go get my manager!” When he came out, he kept talking in circles, only explaining half of the situation back to me, and he shrugged it off when I said that it was because of this store - not another department - that I hadn’t received the proper equipment to setup my services that I was already charged for twice. Surprise, “there’s nothing he could do about it.” He said, “I don’t know. There must’ve been something wrong when you picked up initially.” When I asked for clarification because I confirmed that what I received was all I needed to begin my service three weeks ago, he just kept saying, “I don’t know,” and that I’d have to call another department for resolution because “there’s nothing they can do about it in his retail store.”
• MJ

  Mathew Juarez

  Aug 9, 2026
  5.0
  Beverly went above and beyond helping me. I had a unique situation getting service setup, she went out of her way to make sure we were able to get that done.
• RM

  Rogel Moreno

  Aug 7, 2026
  1.0
  The guy with the red beard who helped me—I think his name is Macks—had the worst customer service I’ve ever experienced; he even slammed the door in my face and refused to help me because my English was poor and I spoke Spanish.
• MW

  Mark White

  Aug 6, 2026
  5.0
  Popped in to hand in old router and set up new connection. Was assisted by Vincent. The service was efficient, professional and friendly. Made resolving my issue and setting up new account a breeze. Would recommend. Thank you Vincent!
• CW

  Corinne Wood

  Jul 19, 2026
  1.0
  The most terrible experience I have ever had ever!!! I made several trips down to this store to get my tv activated. I had to show documents to prove I was now the person occupying the apt. After that, they said my account was activated. It was not! So, I had to make another trip down there the next day and the rep said it was all set up. He gave me the equipment he said I needed and I took it home. In the next 2 days the technician came out and said they gave me cable boxes instead of wireless boxes. Again, another trip back to the store to get the wireless boxes I should have had to begin with wasting my time money and fuel!!! Do these people know what they are doing???? No!!! They do not!!!!! Awful! Awful Awful!! I will be writing a letter along with this bad review!!

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