Spectrum Store (formerly Cox)

Reviews

• MA

  Mrs. Alay

  Oct 5, 2026
  1.0
  Rating: ⭐☆☆☆☆ (1/5) Title: Incompetent Representatives, Unjust Billing Errors, and Terribly Long Wait Times Review: I am writing this review while sitting in the store after waiting for over 20 minutes to fix a series of completely avoidable mistakes made by this company's staff. Here is the exact timeline of the frustrating experience I went through: Cut Off Early Despite Being Paid Up: I called the 78th & Dodge location to request that my service be disconnected on October 1st. However, the representative prematurely shut off my service in mid-September—even though my September bill was already fully paid. I lost out on weeks of service I had already paid for. Misleading Phone Support & In-Store Swap: When I tried calling to get this resolved, no one would answer at the stores. I finally reached someone who instructed me to visit the N 72nd location to fix it. When I arrived, they simply handed me a box and bag and sent me on my way without properly resolving the underlying account error. Wrongful Billing: Despite cutting my service off early while my account was paid ahead, I kept receiving emails claiming I owed over $86 for service. Unreachable Customer Service & In-Store Delays: Because it is nearly impossible to reach a live human being over the phone, I was forced to drive to the store once again. When I arrived, a manager named Sam had me check in so I could speak with a manager—the only people capable of fixing the messes created by their reps. I then had to sit in a crowded room full of other customers who were waiting to resolve the exact same types of issues. This is an incredibly poorly run operation. Frontline representatives make basic errors that disrupt your service and corrupt your billing, yet customers are left carrying the burden—wasting hours driving to stores and sitting in waiting rooms just to fix mistakes that staff are never held accountable for. Avoid this company if you value reliable service and decent customer support.
• MW

  Melissa Willis

  Oct 3, 2026
  5.0
  The employees at this location are top-tier. My visit ended up being an hour long because of some issues we randomly encountered with my screen protector, and Seth and Trinity maintained positive attitudes the whole time. Seth was an excellent retail specialist. He was personable and understanding, and my favorite thing about him is that he was unafraid to admit when he didn't know something. He had great communication and integrity. I appreciated his willingness to ask his manager (Trinity) questions in order to make sure he was giving me accurate information. Thank you so much Seth! As a manager, Trinity was amazing. She had a very positive presence and a strong ability to offer quick, solid solutions to all complications that happened during my visit. She was an extremely good communicator and exemplified a very high level of professionalism. I especially appreciated her attention to detail and how she took extra time to make sure I was receiving both a quality product and a quality experience. Trinity helped me feel very taken care of. Thank you Trinity!
• KF

  Kevin Freeman

  Sep 7, 2026
  1.0
  Pathetic...I've never experienced leadership who redlines a whole neighborhood. How weak. Stayed on a foreign chat ridden with incompetence. I would guess those I spoke to were leadership. The biggest scamming leaders of this state. How am I paying gigablast prices for speeds lower than 50 mbs? Why wasn't I told before I was sold? In addition why won't you own up to it and you were in error to disconnect. Imo a disconnection is reflective of the leaders who disconnected.
• RM

  Rosemary Mangiameli

  Jul 31, 2026
  5.0
  Alex was my representative and he was great! He looked into my account, gave me the info I needed and even reminded me to renew my HBO package in October! I was very pleased with Alex! He was also nicely dressed, his hair was well groomed and he was courteous and calm!
• CC

  Conrad

  Jun 26, 2026
  5.0
  Shaunti B. was so helpful, friendly and awesome! She helped me with everything I needed and set up my new phone for me! It's a great store!☺️

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