Spectrum Store (formerly Cox)

Reviews

• AK

  Alanna Kelly

  Aug 16, 2026
  5.0
  I want to be very clear that these five stars are for Rekeitha B. and my experience with her at this Cox store. I have been a continuous Cox customer since 2006—20 years. I walked into this location absolutely p***** off and, for the first time, seriously ready to cancel my services. By the time I left, I was smiling, laughing, had my original issue resolved, and had actually expanded my services with a new mobile line, a new phone, and earbuds for my niece. After 20 years as a customer, this was genuinely one of the best customer-service turnarounds I have ever experienced. What brought me into the store was an extremely frustrating and completely avoidable situation. Cox contacted me and told me that my existing modem was outdated and needed to be upgraded if I wanted to continue receiving the internet performance I was accustomed to. That was the ONLY reason I agreed to replace equipment that had been working perfectly fine. I chose to have the replacement modem shipped to my home and planned to install it over the weekend because I work remotely. Instead, Cox disabled my existing equipment in the middle of my workday on Friday. When I attempted to install the replacement modem, it wouldn't work because the modem Cox shipped to me had not even been properly scanned and added to my account. Technical Support ultimately told me I had to physically bring the modem into a Cox store to have it scanned—completely defeating the purpose of having it delivered in the first place. I ended up missing six hours of work because of an internal Cox error that should have been prevented before that modem ever left their facility. So when I say I walked into this store angry, I mean I was ANGRY. After being a loyal customer for 20 years, I was prepared to walk away. Then I met Rekeitha B. She was absolutely phenomenal. She listened—and I mean actually listened—to everything that had happened. She didn't dismiss my frustration, rush me, become defensive, or treat me like just another account number. She acknowledged why I was upset, showed genuine empathy, remained professional, and focused on finding solutions. What stands out most is how completely she changed the trajectory of the interaction. I walked into that store prepared to cancel services and somehow walked out expanding them. I left with my issue resolved, a new mobile line, a new phone, earbuds for my niece, and most importantly, I was smiling and laughing. That is an incredible customer-service turnaround. It takes more than knowing Cox's products and systems to accomplish that. It takes exceptional communication skills, patience, emotional intelligence, professionalism, and an ability to make someone feel genuinely heard and valued. Rekeitha B. deserves recognition for the service she provided. After 20 continuous years with Cox, I can confidently say that employees like her are what customer service should look like. Cox may have been the reason I walked into that store furious and ready to end a 20-year relationship, but Rekeitha B. is the reason I walked out happy, with expanded services, and still a Cox customer. Thank you, Rekeitha. You took an absolutely horrible situation and turned it into one of the most memorable customer-service experiences I've had.
• LP

  lung punch

  Jun 6, 2026
  1.0
  Worst internet service company just dont get them save your self
• CR

  Cheryl Remick

  Apr 25, 2026
  5.0
  My modem went out and Cox performed troubleshooting to no avail. I found out there was a Cox store near me in Chalmette LA. A young man named Louis was AMAZING. The store was clean and inviting. He took great care of me.
• KH

  Kimberly Harvey

  Oct 8, 2025
  5.0
  Malik and female associate name starts with “R” we’re very customer focused and resolution oriented. They help me to finally get the correct box for my mom.
• KP

  Kenneth PECK

  Aug 4, 2025
  5.0
  The employees were awesome! Great customer service and very friendly and nice!

Frequently Asked Questions About Spectrum Store (formerly Cox)