Spectrum Store (formerly Cox)

Reviews

• TT

  T

  Oct 2, 2026
  1.0
  Spectrum is not keeping the same prices and plans during the merger even though they sent out emails less than a month ago stating that they would. They will try to upsell you and tell you your previous plan isn't compatible and you leave with no resolve. Can't even get anything resolved over the phone with customer service either. Wait times are over 2 hrs when you call and then the system hangs up on you. Cox customers are tired of being lied to and scammed by Spectrum.
• TT

  Tuesday

  Sep 30, 2026
  1.0
  Angela the "manager" and Marcus the sales associate were rude and condescending. I've been to this location 3 times in the past 24 hrs to get the right modem for a simple transfer of service to my new address and still nothing is working. Long time Cox customer for 25 years and never had to deal with this much lack of professionalism. I had to ask for a supervisor and they wouldn't give me that info either. Then the manger proceeded to call the supervisor on the phone in front of me and talked about me, insinuating I'm the problem they can't get a modem hooked up to my account. Spectrum is 💩 UPDATE: STILL GETTING SCAMMED BY SPECTRUM AND THEY TOOK MY MONEY AND PROVIDED NO SERVICE WHAT SO EVER.
• MC

  Matt Chaney

  Sep 24, 2026
  2.0
  I have no problem with the customer service but I do have an issue with the service. I found that the 1 gig service was rarely 1gb and closer to 300mb. Whenever I played COD I had to make sure nothing was pulling any bandwidth or my gaming experience was terrible and this was hardwired gaming, not gaming off of WiFi.
• JR

  Jeremy Rominski

  Sep 10, 2026
  1.0
  Horrible company and if they didn't have the area where I live monopolized then I wouldn't spend another cent with them. Internet issues when the wind blows. Can't get ahold of anyone in customer service, when I finally did they hung up on me twice. You try and message Customer service and the website takes you to the app.....the app takes you to the website. Basically a bait and switch for them not to solve your problem. Was supposed to have a tech scheduled out....waited the 3 hour window just to tell me that they don't see a tech scheduled at all. I rarely leave reviews because it won't change anything the company is doing but I thought this warranted atleast something. This company is trash and im hoping a move with allow me to get fiber.
• NM

  Ny'keirra Montgomery

  Sep 4, 2026
  1.0
  Rest assured that whether you call or go in store you will be met with clueless and unhelpful staff. I was given a promotion in store and the clerk (the big guy) did it all wrong. After the bill came out I went back and someone fixed it, However I found out I would still be responsible for literally paying for the first guys mistake. I was told they can't help me with billing and to call cox billing department who of course said there was nothing they could do.