Cox Store

Reviews

• CP

  colin poitras

  Jul 10, 2026
  5.0
  After seeing all of the negative reviews about how horrible Cox customer service is on this website (and believe me I was part of that Cox-hating group for years (see my recent review of my Enfield CT experience!) this is going to seem like a hot take. But I gotta give Cox's Meriden store and especially Cox representative Manny 5 stars for helping me recently. After spending nearly 6 grueling hours over the course of a week trying to cancel a $188 monthly Cox internet charge I received after cancelling my subscription and returning my router when I moved - I was ready to give up and just wait to do battle with a collection agency. Cox online support just kept giving me the same answer - just verify my ID through the text sent to my mobile phone (even though I repeatedly told them I no longer had that phone or Cox number!) In desperation, I went to the Meriden store hoping they could verify my ID in person and cancel the bill. Enter Manny - who CALMLY, PROFESSIONALLY, COMPETENTLY - sorted out the online customer service mess, cleared out my account appropriately, and cancelled the errant bill within 15 minutes. Manny's professionalism and knowledge restored my faith that there are actually good customer service people out there and I gladly paid a $50 balance that we discovered was indeed due do to a partial month use of my Cox service prior to my move. Please Cox - clone as many Mannys as you can. Or at the very least promote that guy. He's that good!
• RM

  Ryan martin

  Jul 1, 2026
  1.0
  fine service and cheap. However I'm moving and need to cancel service and HAVE to CHAT or CALL someone. Completely ridiculous and rather predatory, looking forwards to losing at least an hour of my life to that.
• MG

  Matt Gagliardi

  Jun 19, 2026
  1.0
  I am not a cox customer and they do not even service our area. However, they came unannounced and started messing with our wires for 5 minutes, then left. We had no internet. I called cox to have that person come out who was doing something to the wires and they refused to send someone since they do not service the area..... If they do not service the area, why was someone in our area doing work, cutting our wires, then leaving. The person on the customer service line was rude and it showed she did not care since I was not a customer. Good luck to anyone that has to use them.
• VE

  Velma Estes

  Mar 25, 2026
  4.0
  Luis was absolutely wonderful!! He settled my problems with the utmost care. Thanks for helping me, Luis.

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