Cox Store

Reviews

• SC

  S Cerra

  Jan 30, 2026
  1.0
  slowest company on the entire planet. I was with them for 4 yrs and they wanted to raise my bill by $4 and it took an hour for them to try and upgrade me instead of taking away the $4, so I said screw it now you have no customer.
• NP

  Nigel Paine

  Jan 29, 2026
  5.0
  We had a couple technicians come out and upgrade fiber. Corporate escalation team was prompt and helpful. The technicians Tom and Chris were both very accommodating and did a fantastic job on the install. Very professional and friendly. No gotchas or hidden fees like Frontier. Highly recommend for good customer service!
• SA

  Srinivasan Aravamudhan

  Dec 14, 2025
  1.0
  My story: Ordered coxwifi pod online. Didn’t receive. But they billed me anyways. Called customer service. They suggested to go to local enfield store to pick up one. I wish I didn’t. Went first time ever. One of the unfriendly front desk persons that I encountered. If possible please avoid going there. Finally I convinced them to give me one. That way happy.
• SS

  Spencer

  Nov 21, 2025
  1.0
  go with frontier. Go with literally anyone else. Im about to order starlink… for a home on a street with fiber (just not for us, or for 5 other homes, because cox never finishes their work). Their services go down nonstop. They don’t give a heads up for multi hour maintenance. They will charge you for 500mb download and for years you only get 100-120mb. They eventually fix it after re-wiring the house, the street into the house, new router, until they found “oh yea your street is below the threshold we allow as a minimum. We need to redo the Main Street wires”. Like yea, been telling you that for 3 years. There is a fiber optic spool on the telephone pole 40 feet away. I’m about to just go splice it myself and bring it into the house. This is insane. The fact that going into 2026 in Connecticut in a good town that’s almost all on fiber there’s still clients of yours who are about to switch to SATELLITE is insane. Absolutely insane. There’s faster internet for cheaper from way wayyyyy better companies in literally middle of nowhere towns all over the country. But nope. Not here! Avoid this company. Avoid avoid avoid. Absolute crap service

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