Cox Store

Reviews

• JC

  Jesus Castillo

  Jun 21, 2026
  1.0
  No tiene nada de servicio
• RR

  RICO ROBERTS

  Jun 3, 2026
  5.0
  About every year or so my Wi Gateway box starts to buzz really loud I take it in to replace it as I had to do today I'm in and out in a matter of minutes. Everyone is always polite , friendly and professional.
• CB

  Candy Brazil-Carter

  Jun 1, 2026
  1.0
  My experience with Cox over the last 6 months has been absolutely horrible. Recently, I forgot to transfer funds and a payment failed. In response, Cox completely locked my account and refused to let me make a payment using a Debit Card—not online, not over the phone, and not even at their physical location. As an accountant, I find their payment policies completely illogical. I am very aware that a debit transaction is much more reliable than an ACH transfer. ACH acts as an electronic check and carries the risk of bouncing days later (which results in $25-$35 return fees). A debit transaction, however, verifies and pulls the funds immediately. Blocking a customer from making a guaranteed, real-time debit payment just because an ACH transfer failed makes zero financial or operational sense. It’s incredibly frustrating that a massive telecom company operates like this. They desperately need to update their organization, modernize their legacy billing software, and change their merchant providers. Until they do, expect terrible customer service and highly restrictive payment protocols. Avoid if you can.
• RA

  rafid albahno

  May 16, 2026
  1.0
  I visited a Cox store Mission Gorg Rd, Santee because my router disconnects around 10 times a day, and I wanted to replace it. At the store, an employee named Matthew informed me that my current service was 100 Mbps for $51/month. He then offered me what he described as a better deal: the same plan upgraded to 500 Mbps for only $70/month. I was very happy with the offer and agreed to it. However, after I returned home and connected the new router, I discovered that the new plan was NOT unlimited as I had understood. Instead, it only included 500 Mbps speed with a 1.25TB data cap. I contacted Cox through live chat to resolve the issue. Instead of honoring the offer I was told about in the store, they tried offering me another plan for $120/month. I clearly explained multiple times that I wanted the 500 Mbps unlimited data plan for $70/month, exactly as Matthew had described it. After that, they offered another plan for $110/month, which made it seem like they were not even reading or understanding my messages. I then requested a phone number to speak with someone directly. After calling the number they provided, I was left waiting for more than 25 minutes without anyone answering. This entire experience wasted my whole day and caused unnecessary frustration. The biggest issue is the lack of clear communication and transparency before customers agree to a service. No one properly explained the details or limitations of the plan before I accepted it.
• CM

  Cameron McLaughlin

  Apr 7, 2026
  1.0
  Called and told them we were going to be coming in a few minutes before closing to return a modem, the employee on the phone says as long as you’re in by 8pm you’re good. We pull up at 7:58 and the employee runs up to the door to lock the door. We try talking to them through the locked door and he tells us he can’t help us. Was hoping we’d get better customer support and be able to return the box before the next building cycle the next day.