Cox Store

Reviews

• WJ

  Wimmy Jood

  4 days ago
  5.0
  Danny was great! He was super quick to help and got me everything I needed. Great service
• RK

  Roger Koelsch

  Aug 3, 2026
  2.0
  I've been with cox since the 80s. Lately this summer the internet goes down often on warm afternoons. I'm not a gamer, just a casual user posting this review via my cell service because once again the internet is down with brief periods of up time.
• JC

  Jesus Castillo

  Jun 21, 2026
  1.0
  No tiene nada de servicio
• RR

  RICO ROBERTS

  Jun 3, 2026
  5.0
  About every year or so my Wi Gateway box starts to buzz really loud I take it in to replace it as I had to do today I'm in and out in a matter of minutes. Everyone is always polite , friendly and professional.
• CB

  Candy Brazil-Carter

  Jun 1, 2026
  1.0
  My experience with Cox over the last 6 months has been absolutely horrible. Recently, I forgot to transfer funds and a payment failed. In response, Cox completely locked my account and refused to let me make a payment using a Debit Card—not online, not over the phone, and not even at their physical location. As an accountant, I find their payment policies completely illogical. I am very aware that a debit transaction is much more reliable than an ACH transfer. ACH acts as an electronic check and carries the risk of bouncing days later (which results in $25-$35 return fees). A debit transaction, however, verifies and pulls the funds immediately. Blocking a customer from making a guaranteed, real-time debit payment just because an ACH transfer failed makes zero financial or operational sense. It’s incredibly frustrating that a massive telecom company operates like this. They desperately need to update their organization, modernize their legacy billing software, and change their merchant providers. Until they do, expect terrible customer service and highly restrictive payment protocols. Avoid if you can.