Cox Store

Reviews

• RA

  rafid albahno

  4 days ago
  1.0
  I visited a Cox store Mission Gorg Rd, Santee because my router disconnects around 10 times a day, and I wanted to replace it. At the store, an employee named Matthew informed me that my current service was 100 Mbps for $51/month. He then offered me what he described as a better deal: the same plan upgraded to 500 Mbps for only $70/month. I was very happy with the offer and agreed to it. However, after I returned home and connected the new router, I discovered that the new plan was NOT unlimited as I had understood. Instead, it only included 500 Mbps speed with a 1.25TB data cap. I contacted Cox through live chat to resolve the issue. Instead of honoring the offer I was told about in the store, they tried offering me another plan for $120/month. I clearly explained multiple times that I wanted the 500 Mbps unlimited data plan for $70/month, exactly as Matthew had described it. After that, they offered another plan for $110/month, which made it seem like they were not even reading or understanding my messages. I then requested a phone number to speak with someone directly. After calling the number they provided, I was left waiting for more than 25 minutes without anyone answering. This entire experience wasted my whole day and caused unnecessary frustration. The biggest issue is the lack of clear communication and transparency before customers agree to a service. No one properly explained the details or limitations of the plan before I accepted it.
• CM

  Cameron McLaughlin

  Apr 7, 2026
  1.0
  Called and told them we were going to be coming in a few minutes before closing to return a modem, the employee on the phone says as long as you’re in by 8pm you’re good. We pull up at 7:58 and the employee runs up to the door to lock the door. We try talking to them through the locked door and he tells us he can’t help us. Was hoping we’d get better customer support and be able to return the box before the next building cycle the next day.
• KC

  Kevin Clark

  Apr 3, 2026
  4.0
  Friendly staff. Very polite and professional.
• MA

  Marcial Camargo aguilar

  Mar 6, 2026
  5.0
  Muy buena atención no tarde ni 10 minutos en entregar los equipos que bueno que hay personas que te atienden con amabilidad y rapidez
• RM

  Ryan Melius

  Feb 25, 2026
  1.0
  I went through an exhausting 2-hour process with two Cox agents to cancel my service. They spent over an hour attempting to sell me on various promotional plans. Repeated attempts demanding cancelation were met with more cut and paste sales pitches. One agent even left the placeholder "NAME" in their response, failing to update their responses snippet with my name. The process is clearly designed to reduce churn by exhausting the customer into succumbing to the endless cancellation process. Thankfully companies like Starlink provide competition to utilities like Cox who have clearly prioritized profits over the customer experience. I would have considered returning to Cox in the future if Starlink didn't work out, but Cox made the process so painful that I will use dial up internet before I ever return to Cox.