Brand Certified
Astound | San Mateo
4.5(600 reviews)
Certified by Astound | San Mateo • May 17, 2026
Business Details
2841 S El Camino Real, San Mateo, CA
94403, United States
Certified by Astound | San Mateo • May 17, 2026
(800) 427-8686
Certified by Astound | San Mateo • May 17, 2026
https://www.astound.com/locations/san-mateo/
Certified by Astound | San Mateo • May 17, 2026
About
Certified by Astound | San Mateo • May 17, 2026
Internet Service ProviderBusiness Networking CompanySatellite and Cable Television Sales and Installation ServiceTelecommunications Service ProviderTelephone CompanyWeb Hosting CompanyTelecommunications Equipment SupplierBusiness Internet ServiceCable & Satellite Television Services
Astound connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.
Location
Certified by Astound | San Mateo • May 17, 2026
Hours
Certified by Astound | San Mateo • May 17, 2026
MondayClosed
Tuesday9:00 AM - 1:00 PM2:00 PM - 6:00 PM
Wednesday9:00 AM - 1:00 PM2:00 PM - 6:00 PM
Thursday9:00 AM - 1:00 PM2:00 PM - 6:00 PM
Friday9:00 AM - 1:00 PM2:00 PM - 6:00 PM
Saturday8:00 AM - 1:00 PM2:00 PM - 5:00 PM
SundayClosed
Reviews
4.5
600 reviews
5 stars
500
4 stars
16
3 stars
10
2 stars
13
1 star
61
- SKShaw Kira1 day ago5.0Aron tech#28549 was on point friendly came early explained everything perfectly and I love the picture quality best service I’ve ever had
- EMEthan McSpaddenMay 2, 20265.0Jorge helped us set up our new internet. He was very professional and courteous and punctual. Got everything sorted out right away.
- JWJackson WApr 28, 20265.0The Tech guy Alex showed up on time, and checked all around connections to make sure everything worked correctly and got a job done. Outstanding!
- IIIsabelleApr 25, 20265.0Alex the technician was amazing ! He was professional, super helpful and set up our wifi really efficiently and answered all my questions. Great guy. Roger was also really helpful in answering my initial questions and was very friendly!
- PLPepe LalaApr 22, 20265.0I decided to change my internet service to Astound after 10 years with Xfinity. It was very easy to get the information on their website and the plans offered. The online chat was also very helpful and I was able to get answers to my questions from a nice live agent. From there, I booked the installation for the day after (04/20) and Aaron #28549 was my Technical Operations. He was very professional and knowledgeable about the company and installation and provided me all info I needed to install the app and understand how to use the service. He was very polite and did a great job. A great asset to Astound and I am so far, very happy with them. Thank you!
Frequently Asked Questions About Astound | San Mateo
Does Astound offer a price lock?
Yes, Astound offers a 2 year price lock on any speed.
Do I need a contract to get internet services?
Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem/router?
Yes, customers can use their own modem/router with 1500 Mbps. Please refer to the recommended guidelines for equipment needed for speed tiers above 1 gig.
Learn more: https://www.astound.com/support/internet/bring-your-own-modem/
How long does it take for services to be installed at my home?
You can schedule a move up to 30 days prior to your move in date. If you’re eligible for self-installation then services can be activated as soon as you move in.
Read our full Astound Broadband moving checklist: https://www.astound.com/support/internet/moving-checklist/
Does Astound offer self installation?
Yes, you can set up your Astound modem by following the steps in our self-installation guide. Other equipment will require a technician to visit your home to professionally install the equipment. Learn more: https://www.astound.com/support/internet/self-installation-guide/
What internet speeds does Astound offer?
Astound offers a number of speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and 5 Gig. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas.
Learn more: https://www.astound.com/internet/
Is fiber internet available with Astound Broadband?
Yes! Astound’s fiber powered network is available in select locations with speeds up to 5 Gig. The use of optical fiber enables higher internet speeds than other forms of communication, such as copper wire, that drastically reduce bandwidth. Learn more: https://www.astound.com/internet/gig/
What wireless home internet services are available?
Astound Broadband offers a number of wireless home internet services to best fit your needs. Enhanced Whole Home WiFi delivers fast and reliable WiFi throughout your home through the use of multiple access points and TrueMesh technology.
Learn more: https://www.astound.com/internet/wifi/
Does Astound offer internet security?
Yes, you can access the best wireless internet security features and tools including threat scans, family safe browsing, VPN protection, and password management – all managed by one easy to use mobile app.
Learn more: https://www.astound.com/internet/wifi/security/
What is Astound Mobile?
Astound Mobile is the newest product offering from award-winning Astound Broadband. Riding on one of the most powerful networks with fast and reliable 5G service in all 50 states and US Territories (American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands), you can stream, browse, talk and text with confidence. Astound Mobile provides flexibility that allows you to pick and choose the services that best align with your needs. Astound provides the superfast speed combination of home internet and mobile services that are fully capable and ready to handle your every streaming video/audio, gaming, social media and web surfing need. Choose from individual data plans as low as $15/mo/line.
See our pricing, plans and promotions: https://www.astound.com/mobile/plans-and-pricing/
What type of data plans does Astound Mobile offer?
Astound Mobile provides several options so you can choose a plan that works best for your household including 1.5 GB, 3 GB, Unlimited, and Unlimited+ for HD video streaming.
Can I bundle my internet and mobile services?
Yes! Astound Broadband offers a number of ways to build the perfect plan that best fits your needs and lifestyle.
Build your perfect plan: https://www.astound.com/shop/build-a-plan/
What TV packages are available with Astound?
Astound TV packages give you the power to choose the entertainment that’s right for you. Choose from one of our carefully curated packages. We offer popular networks for whatever you’re into – local broadcast, sports, music, news, movies, the works—Astound TV has you covered. To see what packages are available and the channel lineup, check your address to reveal TV packages that are available at your home.
Learn more: https://www.astound.com/tv/packages/
Can I stream TV apps with Astound?
Yes! Stream all your favorite entertainment in one place on the most popular streaming apps including Prime Video, Netflix, Hulu, and Max.
What is the Astound TV+ app?
Astound TV+ is our TV app that lets you turn your phone/tablet/devices into a TV. Enjoy streaming of live TV, On Demand and cloud DVR recordings (via My Shows folder) on your personal device as part of your subscription to our TV & Internet service.
Learn more: https://www.astound.com/tv/astound-tv-plus/
Does Astound offer a price lock on their internet services?
Yes, Astound offers a 2 year price lock on any internet speed.
Is a contract required to get internet services with Astound?
No, Astound Broadband does not require a mandatory contract for internet services.
Can I bring my own modem or router to use with Astound's internet service?
Yes, customers can use their own modem/router with speeds up to 1500 Mbps. Equipment needs vary for speeds above 1 gig. Refer to Astound's recommended guidelines.
What are the operating hours of Astound | San Mateo location?
The San Mateo store is closed on Mondays and Sundays. Tuesday through Friday, it is open 9:00 AM–1:00 PM and 2:00 PM–6:00 PM. On Saturdays, it operates from 8:00 AM–1:00 PM and 2:00 PM–5:00 PM.
What internet speeds does Astound offer to customers?
Astound offers various speed options including 300 Mbps, 600 Mbps, 1 Gig, 1.5 Gig, 2 Gig, and up to 5 Gig in select locations.
Is fiber internet available with Astound Broadband?
Yes, Astound offers fiber-powered internet in select locations with speeds up to 5 Gig.
What payment options are accepted at Astound | San Mateo?
Astound accepts American Express, Cash, Check, Discover, MasterCard, and Visa.
Are there nearby places to visit around Astound | San Mateo?
Yes, near the Astound San Mateo location you can visit Peninsula Station Apartments, Heart of San Mateo community services, or check out Captain Video for electronics and video games.
How can customers use nearby transit or local spots to plan their visit to Astound | San Mateo?
Customers can use nearby landmarks like Peninsula Station Apartments as a guide or visit Heart of San Mateo social services nearby to combine errands. Captain Video nearby offers electronics shopping before or after your visit.
What are some retail or service options close to Astound | San Mateo?
Nearby retail and services include Bedroom Express for furnishings, Body Central Massage Spa for wellness, and Macy's department store for shopping.
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