Spectrum Store (formerly Cox)

Reviews

• BS

  Barbora Svobodova

  2 days ago
  5.0
  All the assistants there are helpful and try to assist with everything. If anything comes up, I know I can come to them, and they will help and offer advice on whatever is needed.
• RC

  Rémi CATTIAU

  Sep 23, 2026
  1.0
  You should never subscribe, they make you call to unsubscribe and try to give you discount etc, took me some 18min of my time to cancel internet. It should be illegal to act this way.
• LO

  Lilli Oneil

  Sep 16, 2026
  1.0
  I can believe it, Today we visited the Cox store in Lake Forest with a friend who was returning his internet equipment. We were also returning a Cox box. While we were waiting, my husband briefly stepped outside. The employees then locked the doors because the store was closing and refused to let him back inside, even though he was with us and had only stepped outside for a moment. What was most upsetting was the extremely rude and disrespectful attitude of one employee. Her behavior was completely unacceptable and made us feel as though we were being treated like we had done something wrong. Cox needs to seriously train its employees on basic customer service, respect, and professionalism. Closing time does not give an employee an excuse to treat customers rudely. We were actually considering Cox for our own internet service, but after this experience, we will think twice. One employee’s terrible attitude can cost a company a customer. Very disappointing and completely unneces
• VE

  Van Epperson

  Aug 21, 2026
  1.0
  Cox’s service appointment process needs significant improvement. This has happened to us on multiple occasions: technicians are late, there is little to no proactive communication, yet Cox requires someone to be home for the entire appointment window. Most recently, we waited the entire two-hour appointment window and the technician never showed. We had to call customer service ourselves to find out what was happening. Getting to an actual person is an ordeal in itself. Navigating the automated prompts, repeatedly entering information such as a 16-digit account number, remembering a PIN set years ago, and then waiting to be connected to an agent. Once connected, we had to explain the issue repeatedly before getting an answer. We were eventually told the technician was still coming, but they couldn’t provide an updated arrival time and would supposedly notify us 15 minutes before arrival. So apparently the scheduled appointment window means very little, and customers are expected to keep their entire day open. We then received a text saying the technician would arrive at 11:16 a.m., more than an hour after our original appointment window. Just minutes later, Cox canceled the appointment entirely. We called again and went through the same frustrating process just to reach a representative, who couldn’t explain why the appointment had been canceled. The only explanation we received was essentially that if there were no available slots, the appointment could be canceled. That makes absolutely no sense when we already had a confirmed appointment and had rearranged our day to be home. We were then told to reschedule for the following day. Why should the customer have to sacrifice another day because Cox failed to honor the original appointment? What is perhaps most frustrating is the lack of ownership. There was little apology, no meaningful explanation, and seemingly no process for capturing this type of feedback and using it to improve the customer experience. The problem isn’t just that a technician was late or an appointment was canceled. It’s the entire process: requiring customers to be home, failing to communicate proactively, providing no reliable updated arrival time, canceling confirmed appointments, and then making customers navigate an unnecessarily difficult customer service process to fix a problem they didn’t cause. If we had another viable choice for internet service, we would absolutely consider switching. Cox needs to take a serious look at these processes from the customer’s perspective.
• SC

  Stephen Colwell

  Jun 28, 2026
  1.0
  Absolute worst service on the planet. Tried to cancel. Transferred three times, one hoop after another. Took an hour when a basic cancelation should take a single click. No more. It’s 2026, the age of AI. Do better Cox.

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